Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

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I'm a Trusted Advisor
Posts: 31,997

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Hello @jordanclark1993

Very nice. It seems that they are updating the reservations now
Moderator
Moderator
Posts: 1,986

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Hello again @Lizzybear,

 

Thank you for updating the Community.

 

We are sorry that the order was not properly placed. We appreciate your feedback and we truly apologize for any inconveniences this matter may have caused.

 

  • If I understand correctly, you were looking to obtain the iPhone 6S 64 GB in Rose Gold?
  • Did you originally prefer a pre-order or a reservation?

 

RogersMaude

I Plan to Stick Around
Posts: 49

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

@RogersMaude
Yes the 6s Rose Gold 64gb is the one I want and they mistakenly reserved me the Plus which I don't want.
I think the reservation is best as that is what I did to get my 5s but really I just want to do my upgrade and and know the phone is coming. I'd appreciate any help.
I'm Here A Lot
Posts: 5

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

New here and I don't plan to read through 80 pages of post to see if it's been addressed..

 

On the reservation system, it only show 6S+ models, and I want a 6S 64 GB version.  How do reserve this specific model?

 

If I log into MyRogers and choose Device Upgrade, I see a 6S 64GB available for Pre-Order, but that option seems to force me to pay now and change my plan now, which I don't want to do until I actually get the phone.

 

Thanks.

 

Highlighted
I Plan to Stick Around
Posts: 31

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

@RogersMaude It has been asked many times why the 6S 64Gb or 128Gb any color phones are NOT available on the Reservation System without any real explantion why. I had to Pre Order for two 6S 64Gb phones and pay Rogers up front on my account to hopefully reserve them when September 25 rolls around and Apple launches them. The reservation system if it worked would have allowed me to pay for it when I get it in my hand on that day or close to it, not today.

 

I believe that Rogers prefers the Pre Order process and therefore removed the more popular 6S version of the iphone to eliviate the big rush that occurs in the Rogers retail stores, especially when they are trying to activate the new reserved phones which took forever since the computer system grinded to a halt. Also by Pre Ordering you are required to address your wireless plan at the time of the Pre Order to ensure Rogers puts you in an approved Share Everything Plan. I got nailed on that in the store when I reserved last Fall for one Iphone 6 and had it subsidised and then all my Family plan phone plans had to be upgraded as well for an additional $10 per phone. If I wanted the phone I had no choice to increase my Family Share everything plan a that time. Was not happy.

 

So I think this is all by design to pad the pockets of Rogers as well as eleviate the retail store rush when given the only option to Pre Order. Which can be delivered to your home whenever Rogers feels like releasing inventory and getting you into a more expensive plan. I bet I won't see these phones until October 25.

I Plan to Stick Around
Posts: 40

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Very strange how I reserved mine just before 9am yet people are 30 ahead of me in the line and ordered 7 hours after me....
I've Been Around
Posts: 1

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Have any business account users been able to successfully do a hardware upgrade on the rogers direct website?  The harware only (full price) option seems to go through successfully, but the HUP option gives me the message "We are not able to process your reservation online. To reserve your iPhone please contact your Rogers Business Specialist..."

I Plan to Stick Around
Posts: 17

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

@nickjj I was thinking the same thing but didn't want to say it. Especially given how unapologetic @RogersMaude and @Rogershelps have been. Rogers helps basically shut down any questions of shine sorry of compensation for the difficulties. Seems like the only thing that matters is getting your $$$. This will be my last phone with Rogers if this behavior continues. In fact I still have time to cancel. They've shown total contempt for their loyal customers...... Again.
Moderator
Moderator
Posts: 1,986

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Hello again @Lizzybear,

 

Can you try to submit a reservation for the device of your choice?

 

You can access the Reservation System at www.rogers.com/reserve/

 

All variations of the iPhone 6s and 6s Plus will eventually be available for reservation.

But I believe the iPhone 6s, including the one you are currently interested in, are.

 

If you are unable to submit the reservation request we might have to wait until the pre-order is cancelled first.

 

Keep the Community updated! Smiley Wink

 

RogersMaude

 

Moderator
Moderator
Posts: 1,986

Re: Apple iPhone 6S & 6S Plus Questions / Reservation numbers!.

Good day @nickjj,

 

Thank you for your post.

 

We appreciate your feedback and we will bring it to the attention of the appropriate party for review.

I understand your concerns and we are sorry you are feeling this way.

 

All variations of the iPhone 6s and 6s Plus will eventually be available for reservation however the below models will be available for pre-order first:

    • iPhone 6s 16GB Gray, Silver, Gold
    • iPhone 6s 64GB all colours
    • iPhone 6s 128GB all colours
    • iPhone 6s Plus 64GB Gray and Silver

We apologize for the inconveniences.

Regards,

 

RogersMaude