yup it's pretty sad, I am worried about the corp issues when hitting the stores and now we have this backend reservation which sounds like will be faster than the corp queue so my husband asked me to wait longer as he spent a long time on the phone with rogers business and they seemed to really want to fix the situation. I think I'll give up next week and see what other options are out there.
The rep on the phone is simply trying to calm you down. Truth be told he/she is not responsible for what rogers calls "service." I emailed customer relations manager and she replied informing me to switch to a regular plan if i want it faster.
I almost lost my temper while reading that email but quickly realized the manager herself is simply doing as told. Upper management (Sitting in Toronto) decides policies and they are solely to blame for the BS service corporate clients are getting.
No matter how much rogers refuses, its quite clear (via this forum and seeing stock in-store) that rogers gives better treatment to regular vs corporate clients.
I will do it as soon as it ships out... finally the wait is over
Just got home to find a ups sticker on the door, don't know for sure but it looks like the second order we put in may have paid off. need to go to the ups store tomorrow and see if it is in fact my phone. Will keep you posted!