Give credit when it is due:
Here is my journey with the reservation system
1-Reserved 6+ 128 Gold @ 2:59 AM pacific Sept.12, was number 43 as a “new customer consumer tab was the only active tab at that time”
Via my iPhone 5S. ,
One email received to acknowledge the reservation and provide me with the reservation number.
2-Moved up to position number 21 around Sept.25th or so
3-Couple days later moved to in progress.
Made calls to Rogers, chatted online, came here for help and to understand how the system works, none of that helped.
As it turned out, the phone was shipped out of Mississauga-Ontario Sept.30., received at the authorized dealer warehouse in Victoria BC on Oct./02, I got a call Oct./06 from the pickup location near me and due to work I did only picked it up this morning.
Still in its sealed box did not even have the time to open it?
I paid full retail price for the phone; I did unlock it via Rogers “ already have an Interaction # from retention as such “ in a phone call that lasted 45 minutes trying to reach the correct dept., oah yes I did have the $ 50 unlocking fee credited back to my account. So I paid nothing to unlock and without have to neither wait for 90 days, nor that I should.
Got apple care+, billed to my Rogers account as a onetime fee of $ 99
Got the free BT speaker as well.
Got a direct number to retention and promised not to give it to anyone, but you can ask for it nicely
Its 677 xxx xxxx number. And to call them if there is an issue with the unlocking process.
SO having been a 20 + customer with rogers and I thought I have seen it all from them, in term of both good and bad experiences, today Rogers came through for me, Kudos to the men and women at rogers,
They have nothing to do with the reservation system short coming.
Oah my status still shows In Progress.
If you are getting the phone that you have reserved, make sure to register it under the same account, or in my case was the same number that I have used as my contact number at the time of the reservation. So that you can get the $ 40 + tax credited back to your account or a credit card as in my case.
So at the end to all of Rogers people, thank you keep up the good work and please do not let our frustrations get into you , just keep on trying hard and I am sure we can also write back to give thanks and kudos and not only pitch and complain.
Signed,
Loyal Rogers customer and have no relation of any kind to any Rogers employees
