Wait until you get a text message telling you that it's shipped and the shipping details have been sent to your e-mail. Except you're still "In Progress" and nothing was ever sent to your e-mail. And no one at Rogers can tell you anything. It is just a bit frustrating.
My apprecaited! Lets hope you are right.
Will be sure to scream at you tomorrow if nothing has shipped.
Rogers is responsible for their systems. They are a massive technology company. You'd think that if they had these problems with the iPhone 5 launch, then they've had a year to iron out the kinks. (not to mention the same thing happened with a Galaxy launch as well). I realise it is a computer sending it out, but here are the problems.
1) Send a text saying you've been sent an e-mail with the shipping details.
2) No e-mail arrives
3) No reps anywhere can give you any details about your pre-order.
So, if you're saying that 1 is just an inevitable part of business (which it isn't), then they should make the business decision to allow reps to access information about the status of yoru pre-order (fix 3).
Either fix one, or change 3. But you don't get to have a compeltely internet-based system and then have no recourse for when it breaks (which, we can all agree it has before). No sense defending the indefensible. Either ensure your system can send out e-mails at the appropriate time informing customers of information they were told they'd receive, or at least allow reps to provide that information if the system fails to send it.
By your logic, when this happens again with the Reservation system for the iPhone 7, we can just say "this happened in 2012 and 2014 with the iPhone 5 and 6 launches."
"It should ship out by tonight."
You should be more careful about your statements and about your actual lack of representation from Rogers. Hence why you got the response from ...zippy or whoever about "screaming at you". Its likely best to not even give estimations. Personally, I just don't want you to get in hot water for your statements or "best guess" as it can be perceived as fact.
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