You can reserve online for pickup, they show full stock. Wish I was in Ottawa. I'm sure I could get there and back before Roger's even gives me access to any information!
@ torontogamblers i know your pain I have had simliar pass your around twice so far one on the phone and another through live chat. Still trying to cancel my reservation Rogers is suppose to call me back after 10am see if they had any luck getting my account sorted.
Not believeing their website under heavy load excuse, I highly doubt all of us are up in the middle of the night checking statuses.