I have been at 40 in the Corporate reservation for 5 weeks for a 6+ 64 GB. Total time has been 9 weeks. I am still listed as In Progress/Pre-fulfillment, but last night I am now listed as -10/402 (yes that is a negative) what does that mean???
I ordered an iPhone 6 Plus, space grey, 128 on Sept 12 under a corporate account. 10 weeks later, I am in the 60's in the queue. I recently moved backward. I phoned at week 4. Rogers told me I was about a week away from getting it. I phoned 2 weeks later and was told a week. Two weeks later, another rep 'escalated' it but nothing happened.
After reading this thread and seeing others get their phone by complaining to the right person, and, seeing that stock has been coming in to stores, I thought I would try one more call to see if I could get one from a store.
So, yesterday I was told by the Rogers business rep that if I switch to a Business account (from corporate), and pay more per month, I could have my phone tomorrow as they would remove the lock on my account that prevents any store from selling a device to me.
*** Updated *** Managed to reach an Account Manager today who said that some Rogers stores can in fact sell to me as a corporate account holder. Will try that route.
went to 3 different lcoations yesterday for a 6+ 64 sg
-rogers (worst high school drop out hippie employees)
all 3 had them in stock, at 2 locations i even got to hold it in my hands, but couldnt take it home.
at rogers went to pay bill, all worked fine, asked for the iphone they said yah we got it, once i metnitoned im corporate, the system crashed somehow and was down all day, even though i just paid my bill 2 mintues earier. ok w/e
also they were so helpful, but once i said im corporate and came to get my phone, they became so rude and didint even smile and thats when i got angry
after a few more comments i was asked to leave the store.
i dont understand, i have the money, the phone is in stock, i ordered it, and cant have it.
best buy and future shop, no help there either.
i made a excel sheet to predict when i should receive my phone and if its going down in que as it has been, i will get mine on april 15 2015, and ordered on oct 9th.
THATS AWESOME ROGERS, BEST CUSTOMER SERVICE EVER. keep it up
btw is there a goverment divison agency to report rogers to, because this is criminal
that is all
I had a few questions about an Apple store reservation.
I've been in line for 2 months for a 128g SG Iphone 6+ on the Rogers business reservation site. I'm currently around 300th in line. I have a small business plan.
This evening I've was able to reserve my desired phone at an Apple store. I'd like to buy the phone there if possible, so that I don't have to wait in line any longer.
1) Will they let me buy the iphone under a 'small business' plan at the Apple store? I've read about people having trouble with corporate accounts, and I'm wondering if this is the same for small business accounts and whether I should expect them to tell me it won't be possible to set it up?
2) If it is possible to set it up, will I necessarily have to switch my plan? In the order form on the business reservation site, it did not require me to switch my plan.
If I run into problems at the Apple store, who do you suggest I call at Rogers?
I am so angry. Reserved iPhone 6+, 128 GBm Sept 14. Nov. 13 I received email that it was shipped. $40 credit to my account, etc. Called the store that "received" it - not there. Finally yesterday Nov.19, was told by the store that all they received were the free speakers that was part of the promotion when I reserved - NO PHONE. Long day on hold with Rogers yesterday, gave up. Today I got a human being who seemed to be trying to help but ultimately said that the lines were down and he couldn't talk to anyone who might be able to figure out this snafu.
Couldn't even tell me if I would EVER receive the phone or if I go to the end of the reservation line or ANYTHING
I know that the 6+ are difficult to get but this is ridiculous!!! I am going to start looking around town and if I find a 6+ anywhere, I am taking it and am also closing my Rogers account too. (cable, internet, home phone etc = > $3600 per year leeched from me)
Is there any phone number or person from Rogers that we can contact to raise our concerns to? I have spoken on the phone a few times and gone through the online complaint or share a concern steps but I highly doubt any of it is actually being read or heard. There must be someone at Rogers who can make a change for future reservations as this one has been an epic fail.