lp333 Give yourself another pat on the back for being such a class act and having such great patience.
If you read your posting it does sound like you are ridiculing the people who have complained. Sometimes it is better to be more understanding than to make jokes about people who are tired of having the run around.
meowmix, you are doing a terrific task, pretty sure you aren't being thanked enough for your time and effort. By far you are showing the most patience and understanding. I haven't read all the post on here but enough to see how much of your personal time you have invested in helping others.
I just spent 2 hours with no outcome. This is my story:
I called Rogers today and the rep told me i can go to any rogers plus or corporate store and they can upgrade because i recently updated my corporate plan - MSD updated. I called again to confirm with another rep because the closest store with in-stock 64GB was 45mins away. Both reps said the same thing and so I, foolishly, got happy..did a few happy dance moves and headed towards the store. On my way, i was dreaming of how awesome it would be to actually use a smartphone after waiting for 7 weeks (no smartphone on me right now).
I got to the store and the sales associate asked for my phone number. I gave it to her. a few mins later she was panicking. This is how the convo went:
Me: is everything ok?
lady: "OMG..this is a MSD account. No no no. I cannot touch MSD accounts. omg."
me: (surprised and shocked) i just spoke to two different reps on the phone and both said it can be done. Can you please recheck?
Lady: Because you do not understand, let me put it this way: i will get FIRED! Do you want me to get fired?
Me: No i dont want you fired. its ok. thankyou. (and i left)
I called rogers call centre to shout at them for their stupidity, for the company's lack of information between departments, and for a lack of service corporate clients are given. The rep stated, and i quote, "if you want better service i can remove you from a corporate account and give you a regular price plan. You will give up all the price benefits but you can grab the phone today. Its upto you."
I hungup the phone. The rep admitted that Rogers gives preferential treatment to regular consumers VS Corporate clients. But when rogers sales rep go to corporate firms to get contracts, they DO NOT specify that corporate clients will be given sub-par service. This is a double-sided game..i am disappointed!
All this while an iPhone 6 64GB silver - store has 12 in stock - sits and collects dust. While I, a corporate client and customer of 8 years, waits at #430 (due to cancellations) for 7+weeks in the hopes of receiving a phone in my lifetime..
I am going to speak to Telus tomorrow..
I have given up on this company. There is a serious lack of information between stores and call centres. The store rep told me call centres do not realize stores cannot touch MSD, while call centres tell me stores don't know what they are doing - its a huge mess.
Although i don't expect any better from Telus either - nor bell. But i need a phone ASAP. Presently using a non-smartphone and its terrible. I am missing important emails and it is affecting my income stream.
ps: I do have an update on shipments. The rep mentioned warehouses receive apple shipments every Tuesday and Thursday. I apologize if this info is old, just thought i mention it.
So my husband decided to call rogers again and tell them that I'm switching to telus. My contract is over and I can switch but we want the corp discount, we are saving about 40 bucks a month combined for our plans now that we have the corp plan. The first person he talked to didn't want to lose me to telus and to be honest I don't really want to switch providers. The lady on the phone said that we could go to a store and pick up a phone from there, so she started calling stores for us and everyone said they couldn't do it so she tranfsfered him to the loyalty team and the lady there said that she ordered me a phone on a different reservation system, and as soon as one of the phones comes in to email her and let her know so she can cancel the other reservation. No idea what number I am in that queue but apparently I now have 2 reservations. I am only able to see my old reservation when I login which is sitting at 147 out of 1258 for the 6+ SG 64gb (reserved on Sept 12). My husband spent 1.5 hours on the phone today trying to get this resolved and told both people he spoke to that they are favoring residental customers and not allocating any phones to the corporate people who have been waiting almost 2 months, neither person responded to his comment about them ignoring corp customers. I think we have very good reason to be upset and I think we would be more understanding of the situation if we could see that they are actually trying to get us our phones in the corp queues. I have a 16 gb 4s right now and its so full and has a cracked screen, I'm lucky that it is still working for me, so yeah I'm upset that my birthday present from my husband that we hoped would be here for October 3rd still hasn't made it.
Meowmix you are apprecaited and thanks for trying to help everyone deal with a situation that you have no control over. Don't let people's snotty remarks get to you, there are so many of us that look to you for answers right now and we know you are doing everything you can to help us.
It seems to me there are far less corporate customers than residential ones. Hence probably the reason for the wait. Better to anger the few than the majority. Anyways, anyone know how long the "in progress" status lasts?
I just got an email/text message saying my 6+ 64gb just shipped and if i don't pick it up by Nov 14, it will go to next customer. Unfortunately, I will be on my holiday from Monday. I am not sure UPS still shipping on Saturday so if they have my phone over weekend or at least in the moring on Monday, I will just stop by the store and pick it up... Otherwise, i have to contact the store and explain my situation.. Did anybody try asking store to hold phone for you?? If so, how was the store's response? If they reject my request then I will say good bye to Rogers. 😞