10-24-2014 08:20 AM
10-24-2014 08:45 AM
Sidd,
I don't think Rogers is favouring 3rd parties like future shop. I reserved my 6+ 128 SG on September 22 and haven't received it yet.
10-24-2014 08:49 AM
10-24-2014 09:33 AM
Hi Meow,
Any news from your warehouse source? I have been sitting #14 for a 6 plus gold 64 gb for a long time already.
10-24-2014 09:47 AM - edited 10-24-2014 09:50 AM
I reserved the 6 plus SG 128 GB from Rogers on Sept 12th at about 9AM and am still 218 in line. There hasn't been a significant move in my position in nearly a month!
I've contacted Rogers nationally and am told they have no info and to call the local store. The local store never has any info either. Another local store wouldn't even tell me if they've been receiving and shipments.
Quite frustruating. It seems at this rate I'd be lucky if I get it by Christmas.
10-24-2014 10:26 AM - edited 10-24-2014 10:32 AM
Hi all,
I spoke with the corporate rep (uptown wireless) that deals with my company and i was told she got 8 iphone 6plus 64gb units yesterday and she still has 800 orders to fulfill between her and 9 other corporate reps.
I have now given up on the iphone 6 plus and canceled the order - getting the galaxy note 4 instead (which i personally think is the better option anyways).
Corporate customers are getting shafted pretty hard. I have officially given up after 5 weeks of waiting.
The corporate reps don't even know what queue you're in...Can't blame Rogers for this. Blame Apple for short supplying the carriers....maybe this is part of their marketting plan. Create massive demand haha
10-24-2014 10:37 AM
10-24-2014 10:41 AM
10-24-2014 11:41 AM
@cjkim2 wrote:Hi all,
I spoke with the corporate rep (uptown wireless) that deals with my company and i was told she got 8 iphone 6plus 64gb units yesterday and she still has 800 orders to fulfill between her and 9 other corporate reps.
I have now given up on the iphone 6 plus and canceled the order - getting the galaxy note 4 instead (which i personally think is the better option anyways).
Corporate customers are getting shafted pretty hard. I have officially given up after 5 weeks of waiting.
The corporate reps don't even know what queue you're in...Can't blame Rogers for this. Blame Apple for short supplying the carriers....maybe this is part of their marketting plan. Create massive demand haha
just to clarify...the 800 orders that your corprate rep is trying fulfill, are these 800 people/orders currently on the queue or is this a totally separate list/queue all together. This whole reervations thing is beginning to be really bizzare.
10-24-2014 12:01 PM - edited 10-24-2014 12:18 PM
Hi Meowmix
Rogers has a responsibility to keep their customers informed as much as possible. There has been nothing from them relating to supply chain shortages.
Rogers also set up a reservation system that is opaque, closed, and siloed. When Rogers service reps from both the Consumer and Business sides cannot access records from the other side, and noone can find a reservation that was made online, there is something structurally wrong with the process.
Rogers saying nothing, and having no mechanism for customers to access or question a service rep about their account is inexcusable. The message they send to customers is, 'we're a huge corporation and we simply don't care'.
If no phones are getting into Canada for weeks on end, that's a news story. But noone is covering it. And Rogers seems to be keeping silent on it, because they don't want to seem weak.
I work in communications, and this is one of the worst communications 'strategies' I've ever come across.