Also when I went to pick up my iPhone 6+, the big doofus behind the counter keeps flipping the box around and around in his hands, then DROPS it on the floor, then quickly tries to pick it up and slipping it on the counter before i notice. Well I noticed, and when I asked him "Did you just drop my phone???" He just answers "its fine, apple makes their boxes well to protect the phone"..Thanks for your wonderful technical analysis.. no apology but instead trying to dismiss his unacceptable actions.. The brilliant rep beside him chimes in and says "he is right!!! its fine!!!".. Then a 3rd rep gives me a sim card for the phone, and when i later try to activate it, the rep on the Rogers line tells me "this sim belongs to a John Kosky". Like really??? Can they do anything right? I had to go all the way back to the store and when I told the rep he gave me a used sim, he just gave me a blank stare and sighed and pulled out another sim card and shoved it at me without one word, then turned back to another customer. Such great service Rogers has.
BTW, this is at the downtown Toronto Front and Bay store that services the financial core. AVOID AT ALL COST.
I have sent an email to the office of the president. This is the SAME location that drop my friend's iPhone 5S last year at launch (NAKED) and the phone bounced off the counter and the rep laughed and said "At least we know they are sturdy!" and couldn't find my phone that UPS showed "DELIVERED" and kept trying to dismiss me as having sent it to a different location and that I didn't know what I was talking about. Of course they eventually found it, no apology once again for either incidents, but instead told me the systems are now down because of my "bad karma" for being upset they lost my phone. Oh no, the systems weren't down because it was launch day and Rogers always crashes.
Got this email earlier this evening.. Following the email I received through the night about the order being "still in progress". (I posted that one earlier.)
"Dear Valued Customer,
Further to our recent Hardware Order Update, please note that your Apple IPHONE 6 PL 128GB GOLD, RSIM4FFLTE ROGERS NANO LTE 4FF SIMCARD RAW, is on back order.
We will ship the back ordered item as soon as it becomes available and will send you an email with a tracking number and courier details when your order leaves our warehouse."
I am PRAYING that my iPhone 6 is going to change to IN PROGRESS tomorrow. I have gone down 21 positions in a week, now at exactly 500. Hopefully tomorrow. Apparently it's 3-5 days to process AND 5-8 days to Ship. I seriously cant wait for 8 days.. My nephew's birthday is on Sunday and I hope to get it in my hand this week. Meowmix is it possible that shipping and processing will be done in advance or even done faster?