Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

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Onearmed
I've Been Around
Posts: 1

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

I got the same run around, mind you I changed my plan about 5 months ago and DID NOT get a phone at the time. The rep told me to phone back anytime when i was ready for a new phone and lock into a commitment. So 4 months after signing up, I tried to get a new phone and low and behold I am not eligible unless I change my plan to a plan to one that is 20 dollars/month more. Totally unacceptable. When only 4 months earlier I could have received a subsidized phone! To be told one thing and completely misled, it's almost a crime. I haven't had an upgrade in over 3.5 years.  Very frustrating.

 

I'm looking at escalating my case, I'm sending a letter to something called "office of the president". Don't know how that will go, but I feel totally duped by Rogers. I just have to phone back and get the manager's name I spoke to, so I have to reserve an hour to be put on hold to try to get that information before I send this letter in.

 

Good luck!

Meowmix
I'm a Trusted Advisor
Posts: 32,102

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Hello Onearmed

This policy came on affect as of June. Almost 4 months ago. The reps never knew until the day before and day off. Rogers barely said anything until the day off. So this isn't something they would have told u 5 months ago...

Hopefully whoever you speak to at the office of the President they can help u but won't let u keep ur plan for the amount u pay not that I can assure u off. They will bring it up and then give u a discount or something.
acerdacer
I Plan to Stick Around
Posts: 18

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Case is now sold and I have my phone. 

EVERYTHING IS OKAAAAAAY

Marcyan83
I Plan to Stick Around
Posts: 26

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

It's very interesting because they have units locally at Rogers Plus stores as well as authorized resellers. But they don't have any units for corporate-business and I guess (even) the general consumer. They were arranging a unit for me until some individual on the other side of the phone told the Rogers Plus rep that they can't issue me a unit (which was on Oct. 3rd).

 

So if it's 3 weeks more from now, then it would have taken a month. That is absurd.

 

Generally, once the status changes from "In progress (pre-fulfillment)" what's the next step? What are the stages? Also, how long will it take to get to me after the status has changed?

Marcyan83
I Plan to Stick Around
Posts: 26

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

My status has been "IN PROGRESS" ever since the time of the call centre rep has placed my order. I don't know why the Plus store didn't just give me a unit. They had it with my nano sim and the phone in front of me and then denied me. Ugh.......I might switch companies after this. It's unacceptable.
Marcyan83
I Plan to Stick Around
Posts: 26

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Congratulations! I hope to get mine asap.
Mbz420
I've Been Here Awhile
Posts: 3

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

436 for the 16gb silver plus... Any help on an estimated wait time? Some people here seem to have a good idea of wait times 🙂
Mbz420
I've Been Here Awhile
Posts: 3

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Also kinda wondering can I just go in to a rogers store in brantford ontario and just get one from there.. People say they just went in and bought one
SpeedyC
I'm a Reliable Contributor
Posts: 172

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

3 Thursday ago, it appeared Rogers got a shipment from Apple (a lot of people went to status 'In Progress').

Crossing my fingers another batch comes today!
Meowmix
I'm a Trusted Advisor
Posts: 32,102

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Hello SpeedyC

For the past 2-3 weeks the shipments went to the business side. That's why the regular side didn't get any. Hopefully this batch goes to both!!