Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

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I'm a Trusted Advisor
Posts: 32,022

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Hello SpeedyC

I have a couple of times. I just ignore it as i have done it before.
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I Plan to Stick Around
Posts: 20

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

After waiting  a month for the iphone 6, I finally got to the activiation status, then hit a roadblock when I noticed the account

said:Order is PENDING. Additional information is requested. Please contact Customer Support for more details.
By email: rogers.businesssupport@rci.rogers.com

Called Rogers business, and they said they only way I could get any smart phone was to change my plan to the new corporate price plan of $60, for 3 gigs of data or $70 for 5 gigs of data.    Since my current plan (with one year remaining on it is only $50 for 5 gigs of data i was alittle taken aback, as I was told when I ordered the phone that I could keep my current plan....... Thanks Rogers all this wait for nothing!!!!!    I will now look to buy a used phone I guess, as this is for my daughter, and $50 was the max I was going to pay for a plan for her....  What a rip off!!

 

Has anyone else experienced this sham!!!

 

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I'm a Trusted Advisor
Posts: 32,022

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Hello Kwalker

Yes for the past 4 years been doing this i have seen many with a business account have road blocks like this. Last years was because of some stuff missing from the accounts aka names & such but this year could be the plans.
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I Plan to Stick Around
Posts: 20

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Do you Think if I phone customer retention that I might be able to keep my plan and  get the iphone 6.  I was specifically told that I could keep my plan and get the phone for the plan price.    The business represenative that I talked to tonight said I would have to buy the phone outright....  Which person is really right???    I have been a Rogers customer for years, you think that would count for a bit!!!!

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I'm a Trusted Advisor
Posts: 32,022

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Hello Kwalker

You might be able to BUT they may charge you a bit more to do so. You would need to call in & ask. it takes a few reps to do it tho so i would be patient if it doesn't happen right away.

You could buy it outright.
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I Plan to Stick Around
Posts: 20

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Yes, I could buy it outright, but to expensive (its a phone for my 16 year old).   It just makes me mad that the assured me that

my plan wouldn't change.   I will try phoning againg tomorrow.   Might just have to go with the $60 - 3 gig plan.  

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I'm a Trusted Advisor
Posts: 32,022

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Hello Kwalker

When you call them & they offer you anything at all, make sure they write it down on a note on your account & ask for the Interaction ID number for that note & ask for the rep to leave their name on that note as well. This way anything happens, you have that note.
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I've Been Around
Posts: 1

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

I am in position 25 and still nothing it still saids open. It is even worth waiting anymore or is it better just to go through Apple?

I'm a Trusted Advisor
Posts: 32,022

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Hello pgchan

You can go via Apple if you like & see if you can get the model / color & GB you are looking for as Apple gives their own pre orders more devices.
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I Plan to Stick Around
Posts: 15

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

As if today1360 place any idea when I would get my 6+64sg