Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

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I Plan to Stick Around
Posts: 14

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

pamena

 

Yes I know, and I'm glad that at least I have it now. I really don't understand why you haven't received yours, considering you were even lower than me in our original positions. The whole system is not very straight forward...and that's being polite about it.

 

When mine went to IN PROGRESS..and nothing happened for a week, I was really worried my phone was already in store, and by the time I found out...they would have released it. I wonder if that has actually happened to anyone. So many have been IN PROGRESS for longer than a week now? That doesn't seem right. I believe the idea that Rogers falsely moved orders to IN PROGRESS to deter people from buying elsewhere.

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I Plan to Stick Around
Posts: 8

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

What a pathetic  Launch of the IPhone 6,

In 3 weeks my reservation has barely moved.

number 86 now , one per day latley, at this rate i will have it for christmas.

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I've Been Here Awhile
Posts: 4

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Do you think they make them and then put them in a box and ship them out one at a time? They make hundreds of thousands and ship out entire cargo planes full at a time. You realize they have already sold over 10 million phones right? that is 10 000 000 Try to just fathom how many phones that is. Humans have to make these phones, there isn't some machine that just pumps them out. Be patient it will be worth it in the end. 

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I Plan to Stick Around
Posts: 30

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

@dfdfgd yup!
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I Plan to Stick Around
Posts: 83

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

I have a sneaking suspicion Rogers is performing the old three-tier marketing strategy of (1) pass the buck ("It's Apple's fault"), (2) self-effacement ("Sorry, we know this can be frustrating"), and (3) when all else fails, ignore the problem and hopefully it'll go away. They should spend less time watching the "House of Lies" series and more time improving their customer service.

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I'm a Reliable Contributor
Posts: 172

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

@pamena

 

At least you're status has changed.

 

I reserved the same model as you: iPhone 6 Plus 64GB Silver.

 

I've been stuck on Position 3 OPEN since September 25, 2014 ...

 

 

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I Plan to Stick Around
Posts: 83

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.


@ninjawhat wrote:

Do you think they make them and then put them in a box and ship them out one at a time? They make hundreds of thousands and ship out entire cargo planes full at a time. You realize they have already sold over 10 million phones right? that is 10 000 000 Try to just fathom how many phones that is. Humans have to make these phones, there isn't some machine that just pumps them out. Be patient it will be worth it in the end. 


Nobody questions this part of the process. We're discussing the ethically questionable and poor planning procedure of an over-eager marketing strategy (i.e. the reservation fiasco). It kinda reminds me of contractors who overbook. Once they sucker you in, you wait months for the job to get done.

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I'm a Reliable Contributor
Posts: 172

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

I don't mind waiting, as long as I am kept HONESTLY up-to-date of the situation.

 

It scares me when I hear people are getting notices that they must pick up their phone by a certain date or they lose thier reservation, yet their phone is not in store by that date.

 

No one will blame Rogers for what is clearly a supply issue on Apple's side.

 

But that doesn't mean Rogers doesn't need to respond to THEIR customers either!

 

Just keep us regularly, and honestly informed please!

 

The alternative is consant speculation/Rogers-bashing ...

 

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I've Been Here Awhile
Posts: 3

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

So last thursday i received an email saying my phone was processed (activation) then shipped out the same day, i received it the following day!

 

however my second order (i have 2 phones on my account) which i was #5 in the Q i still haven't received and when i look on the reservation system it says processing (activation) since Oct 4th...boy that's 3 days of activating!

 

i think they've done that simply to move the Q along because it makes no sence that it's being activated for 3 days without it being shipped out...it's been a looooong process and perhaps there is lessons to be learned here for the next launch of a phone.

1)corp customers rank at the very bottom

2) pre registering is only available to make you feel like you're actually going to get something...but in reality it means nothing.

3) the only positive side is that i got to speak to someone who perhaps saved me money by reviewing my contact and matching the better offer i would have received at Telus.

4)when they screw up they should be held accountable and compensate you somehow if things don't happen the way they said they were going to.

 

in the mean time...........still waiting

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I Plan to Stick Around
Posts: 14

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

I think a lot of people, while very much ready to have their phone on launch day, would've found it bearable to wait...had they some better confirmation from Rogers. Apple didn't supply enough stock from the get-go. That in itself is a 'huh?' situation, but everyone here can accept that as being a separate issue. Most people's issue has not been "Where is my phone?? Why isn't it in my hand right now!" It's more like "What is happening with my reservation? Is Rogers aware that I haven't been notified of xyz, yet others have" etc etc. Almost every complaint is about communication. I think everyone here has a right to be completely irritated with Rogers as a service provider - especially when THEY initiated the idea that they would be keeping everyone up to date regularly with emails. What a joke. If that wasn't doable, they shouldn't have made the claim. And THAT problem has very little to do with phones being mass produced or shipped individually.