The whole 15 day thing is meaningless. Rogers might as well just say we'll try and get it to you sometime. Maybe.
The most irritating part of this whole thing is that rogers can't even be bothered to send out an email to let us know what's up.
Is it really so difficult to say "Hey, we are having stock issues from Apple right now, we expect stock within ___ days." Or even "We aren't sure when stock is coming in, but we'll send it out to you ASAP."
Protowtf wrote: Is it really so difficult to say "Hey, we are having stock issues from Apple right now, we expect stock within ___ days." Or even "We aren't sure when stock is coming in, but we'll send it out to you ASAP."
Yep, it's just basic common sense, customer service, not rocket science. I don't blame them for the delays or the inventory, but they dropped the ball on communicating with the customers for sure.
I never knew about the iPhone $50 off that they apparently told me yesterday, but I just called again to confirm it, and a new representative just confirmed it with me again. I am not sure why it is not advertised, but that's two Rogers employees who have told me the same thing. Perhaps I could get a live chat transcript with one of the reps there also confirming it..
Well I finally had great pleasure in hitting the 'Cancel' button from my 6+ SG 103 position after picking up my phone from Apple last night.
This has to be one of the worst product launches of all time. Sure its fine to say "Blame Apple not Rogers" and to some extent I agree, but the complete lack of communication from them is just a total and utter embarrassment. For a large corporate company like this they really made themselves look incredibly smalltime. What's wrong with an email Rogers? "Sorry people but due to lack of stock we're unable to fill your order that you so loyally woke up early morning on that Friday to reserve"? Instead... nothing, in fact the complete opposite, it's down to you guys to mail them to find out the status.
I'm very happy in the knowledge that I've bought my phone outright and can now merrily leave Rogers in 8 months time, Sod their $400 a month bills, 4 hours 'on hold' whilst you end up talking to someone who you can't understand (and can't understand you) 'customer service' calls. The fact they gave phones to walk-ins instead of people in their reservation system its inexcusable.
Maybe, just maybe one day one of the large US companies will step in and brush all these tinpot Canadian companies to one side. Maybe Wind will get better coverage and their all in $50 a month will force the large telecoms to lower their prices, instead of sticking together to royally shaft their customers....
Rant over, I feel better now 🙂
Good luck to all the people in the queue. Hopefully they will deliver your phones in the next few weeks, not in the net 6-8 as many people at Rogers have told me.