Years ago I originally switched from Bell to Rogers due to poor customer service.
I walk into Rogers today just after lunch and ask if my reservation was there. The manager along with an associate was extremely rude about it and told me they arnt getting anything till 3pm and beyond.... I then say UPS is right outside your door right now. He then tells me hes not giving me one till atleast 3pm. I then see a customer walk in and ask for a phone and they got one. I then ask if i can just buy a model for walkins. He then tells me hes not allowed to sell me one cause i have a reservation. I eventually break him and he then offers me a gold (i ordered blk) I then said ill just come back. He then tells me if i buy the phone elsewhere i will not get my deposit back....
I should note the store was completely empty besides the one customer who came in.
I go LITERALLY next door to a 3rd party location ask them if they have any and get one within 5 min. I'm not one to complain but Rogers lost my respect. I was willing to pay higher prices for customer service but clearly thats gone.
BTW just about evewry store in upper canada mall including apple had inventory. not sure about the plus didnt ask
this is not the case, rogers store beaches hasnt recieved ANY iphones in ANY colours in ANY sizes in ANY storage capicaty.
none what so ever.
soo....what? whats going on rogers.
I was up at 2AM to reserve mine, got through an hour later when Rogers fixed their system for existing customers. Never received an email update since and now MyRogers has been down this morning so no chance of seeing where I'm at in the queue. Kinda' sucks...