If it's true about new customers getting priority - then Rogers suck.
The same happened when I was waiting for my iPhone 4. I waited for ages, going into the local store every day and asking if they had any left. My friend went in the following day and signed up as a new custmer - guess what? Got a new iPhone. My theory was that sales guys get more commision for new customers than upgrades, so held them back.
Stupid Rogers. I pay $300-$500 a month, so will be buying my phone outright to get out of any contracts with them, then go PAYG.
Okay, 2 of my new customer reserve moved into in progress status
iPhone 6+ 128gb gold #3
iPhone 6+ 16gb gold #4
2 of my hardware upgrade still in open status
iPhone 6+ 128gb #25 and #26
Disgusting. 15 year Rogers customer...doesnt mean much to them
I call on all in progress 6+ claimers...
If Rogers pulls a stunt like giving new customer lines priority over existing upgrades they will be making a huge mistake.
Read this Forbes Article below.
Never Underestimate the Value of Retention
For those who feel that customer retention plays a relatively minor role in helping a company grow a healthy bottom line, here are a few statistics you might be interested in. According to Bain and Co., a 5% increase in customer retention can increase a company’s profitability by 75%. And if those numbers don’t impress you, Gartner Group statistics tell us that 80% of your company’s future revenue will come from just 20% of your existing customers. Still not sold on customer retention? One final statistic provided by Lee Resource Inc. should give you plenty to think about: Attracting new customers will cost your company 5 times more than keeping an existing customer.
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My reservation number is pretty high and has come down a little bit since the 12th but not enough to make me think I'll get one tomorrow. I'm going to the local Apple store tomorrow morning bright and early.