No one seems to be helping me on the phone, so I figured that I would post it here.
Several days ago, I pre ordered the Iphone 6 + because my 5 is broken, and was thoroughly pleased with my decision. I called the next day to ask a few questions and become more informed about my future with rogers and was met with difficulty. Firstly, the tech refused to believe that I had a wireless account with them, even though I was speaking to him on the very phone associated with the account. After giving him my info several times, and waiting for what seemed forever, he claimed he was able to find my account. What I needed to know is if I would be forced into changing my plan in order to use the iphone 6. I was forced to do so about two years ago or however long ago it was when my phone was stolen and I upgraded to a 5. I was quite upset obviously, but that is besides the point. I absolutely refuse to “upgrade” my account for a cash grab as I have adequate data and text and talk for all of my needs, and it makes no sense to have to upgrade it again if I do not have to.
The tech that I spoke to at 4am ( I work nights) quickly told me that I have to upgrade, and tried to rudely rush me off the phone. But I am convinced that he did not actually access my account. He just gave up trying to find me and tried his best to deal with it. ( never refered to my name or answered any information about my account)
So long story short, can anyone tell me :
Where the details regarding on if a plan is acceptable or not for an iphone would be found.
If possible, where I can find how much I would have to pay for an upgrade.
Thank you, I appreciate your time.
