Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

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I Plan to Stick Around
Posts: 42

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Hi Cloudpump

 

Nothing should have been charged to your credit card for upgrades. These would be charged to your Rogers account, which wouldn't have happened yet as I am #71 on one phone and #62 on another and my account hasn't even been charged the reservation fee yet.

 

I'd contact billing to inquire why this is.

 

I Plan to Stick Around
Posts: 33

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

My iPhone 6 is not under my product and services, nothing is there...

So how do I check what place I am?

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I'm a Trusted Advisor
Posts: 31,998

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Hello pjkropf


Thank you so much!. I enjoy doing this every year and helping everyone out! It brings me a smile knowing i can help out and have you guys ready for it!! Smiley Happy
I'm a Trusted Advisor
Posts: 31,998

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Hello saffss


Unfortunately yes the exception rule has been stopped as of last week Smiley Sad. Even if the store wanted too, the system itself would not let the upgrade go threw.
I'm a Trusted Advisor
Posts: 31,998

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Hello PepsiTrolleyMan

If you are opening a new account then yes it will be charged on ur credit card. If u are a existing customer it will be charged on ur invoice.
I Plan to Stick Around
Posts: 42

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Yep. He was saying he upgraded. Thats why I am confused they got a $45 charge.  Odd number

 

 

I'm a Trusted Advisor
Posts: 31,998

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Hello PepsiTrolleyMan


$40+ tax. That should be the reason why i am guessing as they add taxes on the reservation fee.
I Plan to Stick Around
Posts: 33

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

My iPhone 6 is not under my product and services, nothing is there...

So how do I check what place I am???

I'm a Trusted Advisor
Posts: 31,998

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Hello tpaglia


Log into My Rogers - Products And Services - Device Reservation and once in that page you will only see it. You won't see it in any other page.


You can also go on the front of Rogers site, click on the iPhone 6 banner, click on Reserve and then follow the steps. Should take u there as well.
I Plan to Stick Around
Posts: 33

Re: Apple iPhone 6 & 6 Plus Questions / Reservation numbers!.

Hi Meowmix,
There is nothing there for me
Im on the phone with rogers trying to figure this out
but do you know why?