I'm trying to reserve on NRS but it keeps telling me my account number is not recognized. I tried contacting Rogers Help on twitter. Any ideas why it's like this?
(Business account holder)
jbcheeseburger how did you get into the business side? I've had no luck with login or phone.
I got the same error as hazuki and can't figure it out so I'm on hold on the phone
I reserved an iPhone 6 64GB and i was #298
How to I check on this number while it goes down?
And shouldn't of I got a confirmation email?
Anyone elses chat say 1 minute or less for the last 20 minutes?
Meowmix and other Biz users.
the upgrade tab within the account takes you to a new link for the upgrade reservation. From what I understand, this is to access the reservation account once it has been created. Its created AFTER you make a reservation hence when you want to go back and check you reservation, this is where you go.
On the phone this morning with the Biz consultant, he tried his own account number but that didnt work. So first error on rogers side is that the link they gave is not correct and the second is even if you can get to the link, its not recoginizing legit accounts numbers. The rep went to an internal link. Once he created the reservation, i was emailed my new user name which was the email associated with my account, this was NOT my username. In the same email, i was provided a new temp password to access the reservation account. Now i can go to the upgrade link and put in the username and password and access the reservation. Once your in the resrvation account, there is an option to add another reservation....but that doesnt work...uggg
So long story short, i think biz customers need to call in to get their orders in. I called at 7:58am this morning knowing it would take a minute or 2 to press the right buttons and get to the rep at 8am otherwise you are rejected being too early.
4 phones on their way, position 2, 3, 7, and 8. Biz customers are not resticted to number of units however only 2 units per order. Someone else got 4, 5 and 6.
Thanks meowmix for the help along the way. thankfully i am just a tad wired being up since 2:59 to unsucessfully get an unlocked apple (apple site down) unit but finally purchased at around 6am for launch day delivery. alot of stress for nothing! Off to work now.
good luck !
Question (because I've probably asked this before, but a few years ago): What does it mean when our numbers move up? Did people drop out? I've gone from #417 to #407 in the past couple of hours (ordered an iPhone 6 Plus in 128 GB Space Grey).