Apple iPhone 5S & 5C Questions / Reservations number!

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I Plan to Stick Around
Posts: 13

Re: Apple iPhone 5S & 5C Questions / Reservations number!

I received confirmation from a biz specialist at an Apple store that they will upgrade my iPhone. So there ya go. But, after this miserable experience of waiting (to which I'm blaming Apple as much as Rogers), and the so/so reviews about the iPhone 5s, I'm thinking of switching to the Nexus 5. Curious - have any of you switched? If so, what do I need to know about switching? I have a macbook pro, store my stuf on iCloud, etc. What happens if my Nexus breaks... where do I go to fix it? Is Rogers - or any of the carreirs carrying the Nexus 5? Any info about switching would be appreciated. Thanks.

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I've Been Around
Posts: 1

Re: Apple iPhone 5S & 5C Questions / Reservations number!

Ordered a iPhone silver 16GB over the phone on the Sept 20th. Business side, Toronto.
I was 75th in line.
On Oct 22nd, my status finally changed to In Progress (Activation). But just a few days later, I got the Pending Activations status.

I emailed support as instructed, the rep checked it and said everything seems fine and I should have my phone when stock becomes available.
My status went back to In Progress but then changed back to Pending shortly after.
I emailed the rep for an explanation, and so he escalated to a "support analyst" who said pretty much the same thing, and that the phone will ship when stock becomes available.

The Pending Activations status remains.

From reading this forum, I feel like my phone should've shipped by now, considering I started at 75 in the queue.

Should I be contacting them again about the pending activations issue?
Any info is greatly appreciated.
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I'm a Trusted Advisor
Posts: 32,033

Re: Apple iPhone 5S & 5C Questions / Reservations number!

Hello Kachkwok


Contact them again and see what happens. You also need to remember not everyone's account is the same. Business accounts vary. So they are all different in many ways.
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I've Been Here Awhile
Posts: 2

Re: Apple iPhone 5S & 5C Questions / Reservations number!

I reserved an iPhone 5s 32gb grey thinking I would get it faster. Ordered over the phone the rep suggested the grey will come faster then the other colours. Not so ordered it sept 30 and still #530 out of 1100. Started at #620.
I'm moving up the line very slowly just thinking if I should go to best buy or apple store. At this pace ill be lucky to get it by Xmas!!
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I'm a Trusted Advisor
Posts: 32,033

Re: Apple iPhone 5S & 5C Questions / Reservations number!

Hello Vmac

I would highly suggest going to Best Buy or Future shop or even Apple store to see if they have any in stock. I am sure you will get it faster that way.
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I'm a Regular
Posts: 123

Re: Apple iPhone 5S & 5C Questions / Reservations number!

oops nevermind i'm not allowed in here.

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I've Been Here Awhile
Posts: 3

Re: Apple iPhone 5S & 5C Questions / Reservations number!

How do you check your spot in line? I upgraded over the phone on Oct 21st.

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I'm a Trusted Advisor
Posts: 32,033

Re: Apple iPhone 5S & 5C Questions / Reservations number!

Hello patrickappave


Sadly when ordering over the phone, you don't get a reservation number. If you have a Rogers smartphone with the My Rogers app on it, you can go into that and go into More - Device status. That will show u a small status.
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I Plan to Stick Around
Posts: 14

Re: Apple iPhone 5S & 5C Questions / Reservations number!

Hi Meowmix

Called rogers today told that my #638 on oct 25 they told me now am #623,and there online system have no update,called bestbuy and future shop in brampton nobody got phone.

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I Plan to Stick Around
Posts: 13

Re: Apple iPhone 5S & 5C Questions / Reservations number!

Went to Future Shop on Yonge, they had a lot of 32gb in stock. The whole upgrade process (corporate) took appx 20 min.