Apple iPhone 5S & 5C Questions / Reservations number!

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I'm a Trusted Advisor
Posts: 32,079

Re: Apple iPhone 5S & 5C Questions / Reservations number!

Hello trenzfresh



No you can not. It's only at the local Rogers stores.
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I Plan to Stick Around
Posts: 15

Re: Apple iPhone 5S & 5C Questions / Reservations number!

I ordered my 64gb gold 5s on the 20th of Sept afternoon over the phone through HUP and on the app, it just says 'Booked'. I haven't seen any change since. How much longer does it ship? Booo Rogers!

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I Plan to Stick Around
Posts: 220

Re: Apple iPhone 5S & 5C Questions / Reservations number!

PAGE 200!!!
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I Plan to Stick Around
Posts: 31

Re: Apple iPhone 5S & 5C Questions / Reservations number!

I placed my order on the 22nd (corporate) at that time I was 308 I was down to 241 at one point and am now back UP to 271........ridiculous isn't the word for whats going on.........(32gb space grey)

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I Plan to Stick Around
Posts: 23

Re: Apple iPhone 5S & 5C Questions / Reservations number!

I order on 20th sept morning , from 166 to 38 now still waiting!!!
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I Plan to Stick Around
Posts: 220

Re: Apple iPhone 5S & 5C Questions / Reservations number!

@ jdmcivic

Are you a business client or a consumer client?
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I'm Here A Lot
Posts: 6

Re: Apple iPhone 5S & 5C Questions / Reservations number!

Here is my update. To recap...Business line, ordered as HUP September 20th, 5S 32GB Grey. Was #174...few days ago went from "in progress (pre fulfillment)" --> "in progres" --> "order in progress (Activation)" --> "Pending activation".

 

So when I check today, on reservebusinessdevice.ca, the top of the page says:

Order is PENDING. Additional information is requested. Please contact Customer Support for more details.
By email: rogers.businesssupport@rci.rogers.com
By telephone: 1-866-727-2141

 

SERIOUSLY? Rogers can't call me? They have all my contact info. Anyways, I call in, and the rep has NO IDEA why that is on the order status page...frustrating. So now no one seems to know whats wrong.

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I Plan to Stick Around
Posts: 23

Re: Apple iPhone 5S & 5C Questions / Reservations number!

Yes consumer, I guess Rogers only taking care the business client first !!!
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I'm a Trusted Advisor
Posts: 32,079

Re: Apple iPhone 5S & 5C Questions / Reservations number!

Hello apeekevo

They most likely tried either to call you OR they rather have you call them

This happened last year as well. The reps had no clue why it was there. Ask to speak to a manager
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I'm Here A Lot
Posts: 6

Re: Apple iPhone 5S & 5C Questions / Reservations number!

thanks meowmix. They rep said she would email the rep that was last listed as helping me...so hopefully I will get a call back from her.