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Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Meowmix
I'm a trusted advisor

Hey Everyone! 😀

 

Welcome back to my annual Apple Reservation thread! Once again Apple will announce their new  iPhone 12 line up! Once they do, Rogers will Open up their reservations for the phones! I will do a life update to make sure everyone is up to date!  This line up will Include the iPhone 12, 12 mini, 12 Pro and 12 Pro Max ( the Pro Max will be pre ordered and  released in mid November as per many leaks). 

 

 

  • How you will reserve if you’re an existing customer:
    Log in to My Account on Rogers.com
    Under Account choose Wireless.
    Go to Manage My Device at the bottom of the page.
    Click Upgrade My Device.
    Choose 12 mini, 12, 12 pro. The iPhone 12 Pro Max will be pre ordered starting Mid November.  ( Choose as a “ Pre order”
    Pick either Ship To Home or Ship To store (Device Reservation)
    Choose a phone from the Phone Model drop-down.
    Only phones that can be reserved will appear.


Review the account information next to your selection.
The email address must be auto-populated in the right section of the reservation form. Otherwise, you can’t reserve a device.
If the email is not auto-populated, first add the email address in the appropriate field of your My Account profile. Then, log out and log back in.
Select a store to pick up your phone.
 Review the reservation details and click I AGREE to accept the Terms and Conditions.
 Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.

 

Make sure you understand that you will have to sign a new contract which now you have to pay taxes upfront for the device and pay monthly for it. This is the new way of getting a device. 


How to reserve if you’re a new customer
Go to https://www.rogers.com/web/link/DeviceReservation?forwardTo=nrsRegisteredCustomer
Click Sign Up and enter your email address. ( It may tell you to also input all your info again.)
Under Phone Information, choose the device you want to reserve, and click Continue. Only devices available for reservation will appear.
Fill out the form under Personal Details and click Continue.
Fill out the Payment Details for the refundable $40 reservation fee and click Continue.
Select a store for device pick-up and click Continue.
Review the reservation details and click I AGREE to accept the Terms and Conditions.
Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.


  • Online Statuses
    Open - Phone has been reserved
    In Progress - Phone is in inventory and the order is being processed
    Shipped - Phone is on its way to the chosen store
    Cancelled - Reservation has been cancelled


Keeping you up posted along the way
You’ll receive the following confirmations:
An email after completing the reservation
Weekly status emails confirming you number in line on the waiting list
An email when the device has been shipped to the store. (Includes a delivery tracking number)
Phone call from a store representative when the device is ready for pick-up


Good things to know
Phone can only be reserved, not purchased ( The purchase of the device will be done in store)
You can change the pick-up location when the online order status is open. If the order status is in progress or shipped, the location cannot be changed
Shipments typically take up 4 days, and your device is held in store for 3 days ( The delivery can be next day in most cases)
If you don’t pick up your phone within 3 days, the reservation will be cancelled and be sold to a walk in customer. You can make alternate arrangements with the store manager if need be.
Only the account holder or an authorized level 1 user (someone authorized to make changes on the account) can pick up the phone. Photo ID is required when picking up the phone.
If a reservation was made to a location that is now closed, We’ll send the device to the closest Rogers store or authorized dealer in the area. The new store will contact you when the device arrives and is ready for pick up.


Reservation Fee
“What about this $40 reservation fee? Will it be returned to me?” You betcha. You’ll get a credit of $40 (+ taxes) for the reservation fee on your account if you reserved as an existing customer or to the original credit card if you reserved to activate a new line. Your reservation fee will be credited when:
Your phone ships from our warehouse or
You cancel your reservation online.
Before you go to the store to pick up your new phone, why not get a quote for your old phone and trade it in for a credit!


Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse, goes to the store & they call you. 

 

 

For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

 

I know its alot to read at the moment but i am trying to cover all the bases for everyone so everyone knows how the reservation works and what they need to know! as always do not be afraid to ask any question you have as I or any other member will answer it for you. I will do my best and answer all questions 😺

 

495 REPLIES 495

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

seadooxp30
I'm a reliable contributor

I ordered mine on Nov 29 and go it today!

I have to admit Rogers reservation system need a big overhall.

Don't get me wrong I'm happy that I got mine but others from Nov 17 still waiting!

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

misteredi
I plan to stick around
So I ended up canceling my order and got one at the Apple store... You can finance through rogers there. After this I will most likely leave rogers as this whole deal was such a mess lol

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

No1girltech
I plan to stick around
You are telling me that you got Edge financing at an Apple store? Apple couldn't do it for me, I find this very strange. Why would an Apple store be unable to do it and when I phoned in, but you got Rogers financing at an Apple store... which location?

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

What phone did you order?

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

seadooxp30
I'm a reliable contributor

@misteredi I also like to know how you financed at apple store!

they only do that in US.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

misteredi
I plan to stick around
Pacific center apple store assured me I can fiance the phone through rogers, will update tonight again.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

swampbumgorilla
I'm here a lot
I ordered my 12 pro 256GB pacific blue Oct 18 and received it dec 3. I did not get an email from Rogers that it was shipping so it was a bit of a surprise to get it. I was told the day before it would take four more weeks.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

meandmyphone
I plan to stick around
Yay! Mine came today! It’s so much faster! Well worth the six week wait!

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

misteredi
I plan to stick around
With two iPhones in hand I can confirm Apple stores do financing you just have to ask them good luck everyone!

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

No1girltech
I plan to stick around
Apple does its own financing but not on your Rogers bill!

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

misteredi
I plan to stick around
Nope I asked them they said they do all the mayor carriers

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

mtfuji
I plan to stick around
I ordered a12 Pro pacific blue 128gb on Nov 17 for home delivery, on Nov 18 got an email from Rogers that there would be a delay of up to 4 weeks. Received 2 emails Friday Dec 4 in the evening. The 1st being that there are changes to my account and the 2nd notice was that it shipped. Then received the phone noon Saturday. Only had to wait a little over 2 weeks. This time around it wasn’t that painful.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

SteveD3
I plan to stick around

You're lucky - I've been waiting since October 25 for a 256Gb version of the same

 

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

No1girltech
I plan to stick around
I called Mississauga directly and they said they can't because of lock down and can only do ship to home. To do it through a carrier I need to do in store. So really those in the GTA are stuck. Contemplating driving 1.5 hours to London today instead! Wish Apple would get their people trained better. I could have had this phone way long ago!

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Dk613
I've been here awhile
Hey guys good news for some maybe not so much good news for others

Ordered my 12 Pro Max 256 GB pacific blue , Nov 17, as of friday Dec 4 my phone has shipped estimated delivery via purolator tommorow

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

DeValera
I've been here awhile
Enjoy!

Are you expecting a coupon for 50% off AirPods?

Also a year of Apple TV?

Got my iPhone 12 Pro Dec 1 (Oct 25 order) ...waaaayyy too much time chasing the offers.

Please update me with your experience.

BTW the installation/rollover from my 6s was brilliant! Very impressed.

Cheers,
DV

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

DeValera
I've been here awhile
Quick tip - add a second face recognition- wearing your mask!

Did you get the promised year of Apple TV and the 50% discount on AirPods?

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

The store near me told me the stores get them before residential addresses - is it possible they misled me? I ordered to the store versus delivery to my home for this reason. I ordered iPhone 12PM 256 graphite Nov 9 and I am showing 76 in line. Should I switch it?

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

I am in an identical situation. I also ordered to the store and haven't moved in the queue, whereas others who ordered weeks after me have had it delivered already.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

I think I am going to try to get mine changed to my home address. I am also in a city where stores have been ordered to close, so I imagine that will impact where deliveries go. It can't come any slower than it is now so I don't think I have anything to lose by switching. I move maybe 1-2 spots/week. At this rate, I will have it by November 2021. 

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Skladman
I plan to stick around

I reserved mine as a pickup (iPhone 12 Pro Max 256GB Blue). Is it possible to change it to delivery, and if so, could it help reduce delay? Since Toronto is under lockdown again, I wonder if that contributes to it.