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Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor

Hey Everyone! 😀

 

Welcome back to my annual Apple Reservation thread! Once again Apple will announce their new  iPhone 12 line up! Once they do, Rogers will Open up their reservations for the phones! I will do a life update to make sure everyone is up to date!  This line up will Include the iPhone 12, 12 mini, 12 Pro and 12 Pro Max ( the Pro Max will be pre ordered and  released in mid November as per many leaks). 

 

 

  • How you will reserve if you’re an existing customer:
    Log in to My Account on Rogers.com
    Under Account choose Wireless.
    Go to Manage My Device at the bottom of the page.
    Click Upgrade My Device.
    Choose 12 mini, 12, 12 pro. The iPhone 12 Pro Max will be pre ordered starting Mid November.  ( Choose as a “ Pre order”
    Pick either Ship To Home or Ship To store (Device Reservation)
    Choose a phone from the Phone Model drop-down.
    Only phones that can be reserved will appear.


Review the account information next to your selection.
The email address must be auto-populated in the right section of the reservation form. Otherwise, you can’t reserve a device.
If the email is not auto-populated, first add the email address in the appropriate field of your My Account profile. Then, log out and log back in.
Select a store to pick up your phone.
 Review the reservation details and click I AGREE to accept the Terms and Conditions.
 Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.

 

Make sure you understand that you will have to sign a new contract which now you have to pay taxes upfront for the device and pay monthly for it. This is the new way of getting a device. 


How to reserve if you’re a new customer
Go to https://www.rogers.com/web/link/DeviceReservation?forwardTo=nrsRegisteredCustomer
Click Sign Up and enter your email address. ( It may tell you to also input all your info again.)
Under Phone Information, choose the device you want to reserve, and click Continue. Only devices available for reservation will appear.
Fill out the form under Personal Details and click Continue.
Fill out the Payment Details for the refundable $40 reservation fee and click Continue.
Select a store for device pick-up and click Continue.
Review the reservation details and click I AGREE to accept the Terms and Conditions.
Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.


  • Online Statuses
    Open - Phone has been reserved
    In Progress - Phone is in inventory and the order is being processed
    Shipped - Phone is on its way to the chosen store
    Cancelled - Reservation has been cancelled


Keeping you up posted along the way
You’ll receive the following confirmations:
An email after completing the reservation
Weekly status emails confirming you number in line on the waiting list
An email when the device has been shipped to the store. (Includes a delivery tracking number)
Phone call from a store representative when the device is ready for pick-up


Good things to know
Phone can only be reserved, not purchased ( The purchase of the device will be done in store)
You can change the pick-up location when the online order status is open. If the order status is in progress or shipped, the location cannot be changed
Shipments typically take up 4 days, and your device is held in store for 3 days ( The delivery can be next day in most cases)
If you don’t pick up your phone within 3 days, the reservation will be cancelled and be sold to a walk in customer. You can make alternate arrangements with the store manager if need be.
Only the account holder or an authorized level 1 user (someone authorized to make changes on the account) can pick up the phone. Photo ID is required when picking up the phone.
If a reservation was made to a location that is now closed, We’ll send the device to the closest Rogers store or authorized dealer in the area. The new store will contact you when the device arrives and is ready for pick up.


Reservation Fee
“What about this $40 reservation fee? Will it be returned to me?” You betcha. You’ll get a credit of $40 (+ taxes) for the reservation fee on your account if you reserved as an existing customer or to the original credit card if you reserved to activate a new line. Your reservation fee will be credited when:
Your phone ships from our warehouse or
You cancel your reservation online.
Before you go to the store to pick up your new phone, why not get a quote for your old phone and trade it in for a credit!


Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse, goes to the store & they call you. 

 

 

For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

 

I know its alot to read at the moment but i am trying to cover all the bases for everyone so everyone knows how the reservation works and what they need to know! as always do not be afraid to ask any question you have as I or any other member will answer it for you. I will do my best and answer all questions 😺

 

495 REPLIES 495

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

No1girltech
I Plan to Stick Around
I was just updated to number 6... 4 days ago supposedly according to an email...
Yes, but I finance through Rogers over 2 yrs easier write off...

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

misteredi
I Plan to Stick Around
So I was told my Apple they can do Rogers financing in store aswell

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

seadooxp30
I'm a Reliable Contributor

@misteredi  going to Apple store not going to work for most. I like to finance it at Rogers so had to wait for Rogers....

I wish there is an option to pick up from Apple and finance via Rogers.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

seadooxp30
I'm a Reliable Contributor

@misteredi really???

Who told you that? Rogers Rep 🙂

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

No1girltech
I Plan to Stick Around
Not in Canada. In the USA they can finance

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

misteredi
I Plan to Stick Around
Nope this was thru the apples live chat. I was all geared up to go until I found out there was no silver available..

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

seadooxp30
I'm a Reliable Contributor

Official response from Apple chat (Which I trust 200%) They don't make up story!

 

 

You wouldn’t be able to finance with any carrier unless it is ATT, T-mobile, Sprint, and Verizon.

 

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

meandmyphone
I Plan to Stick Around
So good news. I checked my email and the new 12 pro 256gb pacific iPhone has been added to my account. Yay! My goodness such a long time to wait. Hopefully it comes by the end of this week, or beginning of next week. I ordered my phone October 20th. I was actually shocked it was finally posted to my account. I haven’t yet received a shipping email, I dunno if I will or not since others both have and haven’t. I too have called/ chatted with various Rogers reps and the stories they tell. Ignoring what I say etc, saying this and that.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

misteredi
I Plan to Stick Around
So it looks like I was trolled by two live chat reps today .

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

meandmyphone
I Plan to Stick Around
What happened?

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Jason_2025
I Plan to Stick Around
I'm on Vancouver Island and we don't have any official Apple Stores here unfortunately.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

meandmyphone
I Plan to Stick Around
I live on Vancouver island too. Our closest apple tech is London Drugs but they’re only there by appointment.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

meandmyphone
I Plan to Stick Around
Yay! My phone finally shipped today from Mississauga, ON and apparently supposed to be here tomorrow by 8pm! I just got the email and shipping info from Fedex! 🙂

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Jason_2025
I Plan to Stick Around
I finally, just shy of seven weeks after ordering. got the shipment notification today. They must have got a truckload from Apple.

Still unacceptable service and a terrible lack of communication which is ironic from a company that sells communication.

Oh well. Onwards.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

misteredi
I Plan to Stick Around
Glad to hear you guys finally getting the phones! Hopefully it wont take 7 weeks for mine..

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Skladman
I Plan to Stick Around

Ordered mine a few weeks ago, still only in position 160. Would be nice to see another big batch coming soon so I won't have to wait until mid-December.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

BruisedWayne
I Plan to Stick Around

Yay! I'm excited because my iPhone 12 128 Black has arrived with the speaker :D. I will pick it up tomorrow.

Thank you, Rogers! I hope everything will be smooth with you, you are my first mobile provider here in Canada.

 

Hope you guys receive your iPhones as well. Have a good day to all!

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

BruisedWayne
I Plan to Stick Around

Well, this is sad and disappointing because I went to the Shipping Center and was advised that there's no package delivered under my name. But it says in the system that it's already there and for pickup. SAD 😞

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Marvolo
I'm Here A Lot
Order an iPhone 12 pro max 128g blue on November 23th. Today I received the contract on my account and Rogers said it should arrive 2-3 days Also order the same phone in graphite on the 27th but no news on that one.

Update: received the contract for the other phone. Will receive it at the same time. Really hope people who order before will get theirs soon as well.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

misteredi
I Plan to Stick Around
This is the reason why rogers is broken, I'm happy you got your phone so fast but there are so many other waiting for weeks to even get a notification 😭

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

I’m actually surprise too because when I order I received an email saying they would only receive new stock in 2-3 weeks and they would ship it after.