I know. But they're trying to be helpful and explain something they're unable to explain. They've been left "holding the bag". I can't be angry about that. If I were to become angry at anyone, it would be at Roger's management for not providing their reps with timely information to give to their customers. Products can be tracked quite well even during Covid 19.
First off the Rep is making things up. No company leaves items at the warehouse for 3-4 days because of COVID-19. Once they come into the warehouse, they get sprayed with sanitizer and then packed up immediately especially items which have been already ordered.
The difference is the internal Reservation system was never meant for management or reps to see what's going on. It's a self serve option for u to use. So that's why no Rep has a way to find out, the only way to find out is if the manager contacts the warehouse which can take 24-48hrs to get information and even then sometimes the Rep in the warehouse will give them a scripted answer.
I know enough of shipping during COVID-19 to know that the Rep was making up a story.
I got my iPhone from Telus the day it as a launched. Never had a issue regarding shipping and holding at a warehouse.
My iPhone 12 pro (blue, 128gb) which I ordered on Oct 21st is now showing on my Rogers account. Does that mean it will be shipped soon?