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Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Meowmix
I'm a trusted advisor

Hey Everyone! 😀

 

Welcome back to my annual Apple Reservation thread! Once again Apple will announce their new  iPhone 12 line up! Once they do, Rogers will Open up their reservations for the phones! I will do a life update to make sure everyone is up to date!  This line up will Include the iPhone 12, 12 mini, 12 Pro and 12 Pro Max ( the Pro Max will be pre ordered and  released in mid November as per many leaks). 

 

 

  • How you will reserve if you’re an existing customer:
    Log in to My Account on Rogers.com
    Under Account choose Wireless.
    Go to Manage My Device at the bottom of the page.
    Click Upgrade My Device.
    Choose 12 mini, 12, 12 pro. The iPhone 12 Pro Max will be pre ordered starting Mid November.  ( Choose as a “ Pre order”
    Pick either Ship To Home or Ship To store (Device Reservation)
    Choose a phone from the Phone Model drop-down.
    Only phones that can be reserved will appear.


Review the account information next to your selection.
The email address must be auto-populated in the right section of the reservation form. Otherwise, you can’t reserve a device.
If the email is not auto-populated, first add the email address in the appropriate field of your My Account profile. Then, log out and log back in.
Select a store to pick up your phone.
 Review the reservation details and click I AGREE to accept the Terms and Conditions.
 Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.

 

Make sure you understand that you will have to sign a new contract which now you have to pay taxes upfront for the device and pay monthly for it. This is the new way of getting a device. 


How to reserve if you’re a new customer
Go to https://www.rogers.com/web/link/DeviceReservation?forwardTo=nrsRegisteredCustomer
Click Sign Up and enter your email address. ( It may tell you to also input all your info again.)
Under Phone Information, choose the device you want to reserve, and click Continue. Only devices available for reservation will appear.
Fill out the form under Personal Details and click Continue.
Fill out the Payment Details for the refundable $40 reservation fee and click Continue.
Select a store for device pick-up and click Continue.
Review the reservation details and click I AGREE to accept the Terms and Conditions.
Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.


  • Online Statuses
    Open - Phone has been reserved
    In Progress - Phone is in inventory and the order is being processed
    Shipped - Phone is on its way to the chosen store
    Cancelled - Reservation has been cancelled


Keeping you up posted along the way
You’ll receive the following confirmations:
An email after completing the reservation
Weekly status emails confirming you number in line on the waiting list
An email when the device has been shipped to the store. (Includes a delivery tracking number)
Phone call from a store representative when the device is ready for pick-up


Good things to know
Phone can only be reserved, not purchased ( The purchase of the device will be done in store)
You can change the pick-up location when the online order status is open. If the order status is in progress or shipped, the location cannot be changed
Shipments typically take up 4 days, and your device is held in store for 3 days ( The delivery can be next day in most cases)
If you don’t pick up your phone within 3 days, the reservation will be cancelled and be sold to a walk in customer. You can make alternate arrangements with the store manager if need be.
Only the account holder or an authorized level 1 user (someone authorized to make changes on the account) can pick up the phone. Photo ID is required when picking up the phone.
If a reservation was made to a location that is now closed, We’ll send the device to the closest Rogers store or authorized dealer in the area. The new store will contact you when the device arrives and is ready for pick up.


Reservation Fee
“What about this $40 reservation fee? Will it be returned to me?” You betcha. You’ll get a credit of $40 (+ taxes) for the reservation fee on your account if you reserved as an existing customer or to the original credit card if you reserved to activate a new line. Your reservation fee will be credited when:
Your phone ships from our warehouse or
You cancel your reservation online.
Before you go to the store to pick up your new phone, why not get a quote for your old phone and trade it in for a credit!


Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse, goes to the store & they call you. 

 

 

For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

 

I know its alot to read at the moment but i am trying to cover all the bases for everyone so everyone knows how the reservation works and what they need to know! as always do not be afraid to ask any question you have as I or any other member will answer it for you. I will do my best and answer all questions 😺

 

495 REPLIES 495

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Mtchet
I've been here awhile

I finally received the shipping information for my 12P Pacific blue 256GB. I ordered it on the 24th of October and will hopefully receive it thru Puralotor by the end of the day. 

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

SteveD3
I plan to stick around

Good luck - I ordered the same on Oct 25.

 

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

SteveD3
I plan to stick around

Yes, I was told that.

You can't blame the representative though (although it's not a very plausible explanation). I believe they actually don't have access to any real information to tell us.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

misteredi
I plan to stick around
@SteveD3 that has got to be the lamest excuse I've heard all year. If that was the case what about the people that ordered in Oct?

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Meowmix
I'm a trusted advisor
Hello @SteveD3

Unfortunately the reps make up stories as they go and it's been happening for years. This is not the truth. It seems the reps will make up any excuse.

I would have asked to speak to the manager and report the agent for that.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Meowmix
I'm a trusted advisor
Hello @SteveD3

You certainly can blame the Rep. The Rep should NOT be making those sort of excuses / lies. This is why many customers get upset and leave. Reps give misinformation like this which causes issues.

The reps u see right do not have any way of seeing the internal Reservation system.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

SteveD3
I plan to stick around

I know. But they're trying to be helpful and explain something they're unable to explain. They've been left "holding the bag". I can't be angry about that. If I were to become angry at anyone, it would be at Roger's management for not providing their reps with timely information to give to their customers. Products can be tracked quite well even during Covid 19.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

seadooxp30
I'm a reliable contributor

@SteveD3 

I agree with @Meowmix . They shouldn't be making story!

I'm going to call today and speak to manager. This is not right.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

misteredi
I plan to stick around
I find most reps are very useful. It would be nice if they have access to internal reservations or even if they gave us a more accurate number system then everyone won't have to be wondering

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Meowmix
I'm a trusted advisor

Hello @SteveD3

First off the Rep is making things up. No company leaves items at the warehouse for 3-4 days because of COVID-19. Once they come into the warehouse, they get sprayed with sanitizer and then packed up immediately especially items which have been already ordered.

The difference is the internal Reservation system was never meant for management or reps to see what's going on. It's a self serve option for u to use. So that's why no Rep has a way to find out, the only way to find out is if the manager contacts the warehouse which can take 24-48hrs to get information and even then sometimes the Rep in the warehouse will give them a scripted answer.

I know enough of shipping during COVID-19 to know that the Rep was making up a story.

I got my iPhone from Telus the day it as a launched. Never had a issue regarding shipping and holding at a warehouse.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Meowmix
I'm a trusted advisor
Hello @misteredi

Some Rep are useful yes. However some will make up stories as they go. You know how many every year complain about this? I my self am with Rogers and deal with this. Once I speak to a manager, the manager tells me the truth.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Arjun873
I plan to stick around

My iPhone 12 pro (blue, 128gb) which I ordered on Oct 21st is now showing on my Rogers account. Does that mean it will be shipped soon?

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

misteredi
I plan to stick around
How would one go about speaking with a manager?

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Jason_2025
I plan to stick around
Mine FINALLY appeared on my account as well (ordered Oct 16th). I think we could finally be getting our devices.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Meowmix
I'm a trusted advisor
Hello @misteredi

You contact Rogers and when u reach a Rep, ask to speak to a manager. They can not legally tell you u aren't allowed. Explains ur situation and have them transfer u to a manager or get a call back.

If that doesn't work then ask to speak to the Office of the president

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Meowmix
I'm a trusted advisor
Hello @Arjun873

Yea it means it will be shipping soon.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

SteveD3
I plan to stick around

I understand why Rogers would not wish to give out  supply management information at a time that there is limited availability of certain products. That's where this forum becomes useful . Another user posted today that they had received a shipping notice for the exact same phone I ordered - they ordered the day before I did. So, I should be able to expect my notice soon.

Everyone should post shipment and model information when it becomes available.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

misteredi
I plan to stick around
So bascially after an hour on the live chat they told me my eta is 3-4 weeks but when I told them that's what I was told 2 weeks ago all I basically got was sorry too bad so sad.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Jason_2025
I plan to stick around

From my experience there is no real system in place here, at least not one that most of us would consider reasonable. I'd buy the excuses however, as I've stated before, I know people personally who ordered the exact same phone I did weeks after I ordered mine on the pre-order day. So of course when you bring this up with Rogers, they have no explanation. It reminds me of the Seinfeld car rental episode:

Jason:
I don't understand. Do you have my pre-sale reservation? Why did others get theirs first?

Rogers:
We have your reservation, we just ran out of phones and I have no idea how others got theirs first.

Jason:
But the  pre-sale reservation is supposed to reserve a phone for me before others who order later. That's why you have the pre-sale.

Rogers:
I think I know why we have reservations.

Jason:
I don't think you do. You see, you know how to *take* the reservation, you just don't know how to *hold* the reservation. And that's really the most important part of the reservation: the holding. Anybody can just take them.




Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

No1girltech
I plan to stick around
Anyone receive Iphone 12 Pro max gold 512g?
My reservation number was like 32 and still no notice of shipment. My screen is cracked on my current phone and Rogers has no phones. Its really frustrating... I had no idea that Rogers preorder meant nothing but waiting. I honestly thought I was ordering a phone. Never had this issue ordering a Samsung.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

misteredi
I plan to stick around
@Jason_2025 That sounds like the convo I had with the rep.. have you tried going to the Apple store to just get the phone?