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Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Meowmix
I'm a trusted advisor

Hey Everyone! 😀

 

Welcome back to my annual Apple Reservation thread! Once again Apple will announce their new  iPhone 12 line up! Once they do, Rogers will Open up their reservations for the phones! I will do a life update to make sure everyone is up to date!  This line up will Include the iPhone 12, 12 mini, 12 Pro and 12 Pro Max ( the Pro Max will be pre ordered and  released in mid November as per many leaks). 

 

 

  • How you will reserve if you’re an existing customer:
    Log in to My Account on Rogers.com
    Under Account choose Wireless.
    Go to Manage My Device at the bottom of the page.
    Click Upgrade My Device.
    Choose 12 mini, 12, 12 pro. The iPhone 12 Pro Max will be pre ordered starting Mid November.  ( Choose as a “ Pre order”
    Pick either Ship To Home or Ship To store (Device Reservation)
    Choose a phone from the Phone Model drop-down.
    Only phones that can be reserved will appear.


Review the account information next to your selection.
The email address must be auto-populated in the right section of the reservation form. Otherwise, you can’t reserve a device.
If the email is not auto-populated, first add the email address in the appropriate field of your My Account profile. Then, log out and log back in.
Select a store to pick up your phone.
 Review the reservation details and click I AGREE to accept the Terms and Conditions.
 Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.

 

Make sure you understand that you will have to sign a new contract which now you have to pay taxes upfront for the device and pay monthly for it. This is the new way of getting a device. 


How to reserve if you’re a new customer
Go to https://www.rogers.com/web/link/DeviceReservation?forwardTo=nrsRegisteredCustomer
Click Sign Up and enter your email address. ( It may tell you to also input all your info again.)
Under Phone Information, choose the device you want to reserve, and click Continue. Only devices available for reservation will appear.
Fill out the form under Personal Details and click Continue.
Fill out the Payment Details for the refundable $40 reservation fee and click Continue.
Select a store for device pick-up and click Continue.
Review the reservation details and click I AGREE to accept the Terms and Conditions.
Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.


  • Online Statuses
    Open - Phone has been reserved
    In Progress - Phone is in inventory and the order is being processed
    Shipped - Phone is on its way to the chosen store
    Cancelled - Reservation has been cancelled


Keeping you up posted along the way
You’ll receive the following confirmations:
An email after completing the reservation
Weekly status emails confirming you number in line on the waiting list
An email when the device has been shipped to the store. (Includes a delivery tracking number)
Phone call from a store representative when the device is ready for pick-up


Good things to know
Phone can only be reserved, not purchased ( The purchase of the device will be done in store)
You can change the pick-up location when the online order status is open. If the order status is in progress or shipped, the location cannot be changed
Shipments typically take up 4 days, and your device is held in store for 3 days ( The delivery can be next day in most cases)
If you don’t pick up your phone within 3 days, the reservation will be cancelled and be sold to a walk in customer. You can make alternate arrangements with the store manager if need be.
Only the account holder or an authorized level 1 user (someone authorized to make changes on the account) can pick up the phone. Photo ID is required when picking up the phone.
If a reservation was made to a location that is now closed, We’ll send the device to the closest Rogers store or authorized dealer in the area. The new store will contact you when the device arrives and is ready for pick up.


Reservation Fee
“What about this $40 reservation fee? Will it be returned to me?” You betcha. You’ll get a credit of $40 (+ taxes) for the reservation fee on your account if you reserved as an existing customer or to the original credit card if you reserved to activate a new line. Your reservation fee will be credited when:
Your phone ships from our warehouse or
You cancel your reservation online.
Before you go to the store to pick up your new phone, why not get a quote for your old phone and trade it in for a credit!


Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse, goes to the store & they call you. 

 

 

For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

 

I know its alot to read at the moment but i am trying to cover all the bases for everyone so everyone knows how the reservation works and what they need to know! as always do not be afraid to ask any question you have as I or any other member will answer it for you. I will do my best and answer all questions 😺

 

495 REPLIES 495

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

misteredi
I plan to stick around
I'm tempted to just go to my apple store to pick one up right now.... They have them in stock

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

BruisedWayne
I plan to stick around

Hello! Can someone please help me to contact sales line? I can’t contact the number they gave me because I don’t have a SIM. Is there any other ways to contact them via email? If so can someone kindly help me what their email is for me to submit a request to change my delivery address?

*My delivery address for the plan with phone I purchased is my old address and I don’t live there anymore.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

seadooxp30
I'm a reliable contributor

Anyone got iPhone 12 pro max lately?

I ordered online and wondering how bad is the inventory 

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Jason_2025
I plan to stick around

As I've said, I ordered the 12 pro 256, blue, on October 16th and despite others ordering the same phone after that and getting theirs, mine is still MIA and I've called Rogers, they are no help overall.

Really terrible customer service.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

cgreen
I plan to stick around
I’m still waiting. Ordered nov 7. 12 pro max 256 blue. Only communication from Rogers was an email last Wednesday saying device order delayed an expect a device within a week or two.
I’ve been seeing promos for both of the pro iPhones on Facebook from other providers and the comments are full of complaints of wait times. We’re not alone. It does suck when we get skipped in line.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

meandmyphone
I plan to stick around
I’m still waiting for the 256gb blue 12 pro and ordered it on October 20. I have considered going to my local Rogers store and seeing what they have. I’ll try to patiently wait yet another week which will be week number 6 by Friday.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

misteredi
I plan to stick around
If it's you're only order then I would suggest just going to an apple store.. I can't even cancel my order as I have other phones on there and I most likely will lose my black Friday deal

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

seadooxp30
I'm a reliable contributor

I know most people here order/reserved their iPhone 12 Pro Max on launch day.

Is there anyone that just ordered one via rogers web site during blackf riday discount?

The only email I got is that they got my order.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

misteredi
I plan to stick around
I've order two pro max 256 on Nov 18 on the live chat. I can't even check my status now unless I go OnLive chat and ask

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Jason_2025
I plan to stick around
That's like two weeks waiting so far? I'm in week 7...

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Mtchet
I've been here awhile
I ordered my 12pro Pacific blue 256gb on the 23 of October. And the only communication I've received from rogers was an email saying ur phone will be shipped in the next 1-2 weeks. But as of today, it's been 3 weeks since I've been sent that email. I'm so fed up with rogers I'm most likely going and purchasing one from apple.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

seadooxp30
I'm a reliable contributor

Anyone got email like this after ordering iPhone 12 Pro Max? If yes did you get any other communication after 2-3 weeks or still back ordered!!

This is really bad on Rogers. Such a big co operation and can't get enough iPhone. 

Unless everyone decided to upgrade to iPhone 12 Pro Max this year!

-----------

Thanks for your recent order of the Apple iPhone 12 Pro Max in Graphite.
At this time, the device is on backorder due to high demand. We’re sorry for the delay. We expect more devices to arrive in our warehouse in 2-3 Weeks and will work as quickly as possible to ship your order.
If you’d like to switch to a different device, please call us at 1-877-224-9832 and a customer solution specialist will be happy to help you.
You will receive an email when your device ships with a link to track your order with our delivery partner.
Sincerely,
Back Office Operations

 

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

misteredi
I plan to stick around
When did you order the phones

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

seadooxp30
I'm a reliable contributor

@misteredi I ordered on Sat Nov 28!

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

misteredi
I plan to stick around
I was told 3-4 weeks almost two weeks ago so we shall see haha

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Hi @BruisedWayne,

 

Welcome to the Rogers Community Forums!

 

I understand your concern, to avoid any fraudulent transactions the device is always shipped to the address on file. Do you currently have an active account with Rogers?  Can you please reach out to us via PM @CommunityHelps so we can look into this for you? For more information on our private messaging system, please check out our blog.

 

 

 

RogersZia

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

SteveD3
I plan to stick around

At least they sent you an email - I'm still waiting and I ordered on Oct. 25

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

BruisedWayne
I plan to stick around

Hello Zia!

 

Thank you for your response. I already contacted FedEx to deliver it to a Shipment Center nearest to my address so that I'll pick it up myself. I have an active account with Rogers but I haven't used the SIM yet, does it mean it's not yet activated? My apologies since I'm a new subscriber here.

 

I hope that I can pick it up tomorrow and be connected 🙂

Have a lovely day!

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

SteveD3
I plan to stick around

I was told today that the phones need to sit for two weeks in the Rogers warehouse  after they receive them because of Covid 19. Then they can ship them out to customers. This explanation is nonsense.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

cgreen
I plan to stick around
Sounds like theyre just making up excuses now.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

seadooxp30
I'm a reliable contributor

@SteveD3 Wow! did they really said that to you??? This is the worst excuse ever...
Which number did you call ?