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Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor

Hey Everyone! 😀

 

Welcome back to my annual Apple Reservation thread! Once again Apple will announce their new  iPhone 12 line up! Once they do, Rogers will Open up their reservations for the phones! I will do a life update to make sure everyone is up to date!  This line up will Include the iPhone 12, 12 mini, 12 Pro and 12 Pro Max ( the Pro Max will be pre ordered and  released in mid November as per many leaks). 

 

 

  • How you will reserve if you’re an existing customer:
    Log in to My Account on Rogers.com
    Under Account choose Wireless.
    Go to Manage My Device at the bottom of the page.
    Click Upgrade My Device.
    Choose 12 mini, 12, 12 pro. The iPhone 12 Pro Max will be pre ordered starting Mid November.  ( Choose as a “ Pre order”
    Pick either Ship To Home or Ship To store (Device Reservation)
    Choose a phone from the Phone Model drop-down.
    Only phones that can be reserved will appear.


Review the account information next to your selection.
The email address must be auto-populated in the right section of the reservation form. Otherwise, you can’t reserve a device.
If the email is not auto-populated, first add the email address in the appropriate field of your My Account profile. Then, log out and log back in.
Select a store to pick up your phone.
 Review the reservation details and click I AGREE to accept the Terms and Conditions.
 Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.

 

Make sure you understand that you will have to sign a new contract which now you have to pay taxes upfront for the device and pay monthly for it. This is the new way of getting a device. 


How to reserve if you’re a new customer
Go to https://www.rogers.com/web/link/DeviceReservation?forwardTo=nrsRegisteredCustomer
Click Sign Up and enter your email address. ( It may tell you to also input all your info again.)
Under Phone Information, choose the device you want to reserve, and click Continue. Only devices available for reservation will appear.
Fill out the form under Personal Details and click Continue.
Fill out the Payment Details for the refundable $40 reservation fee and click Continue.
Select a store for device pick-up and click Continue.
Review the reservation details and click I AGREE to accept the Terms and Conditions.
Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.


  • Online Statuses
    Open - Phone has been reserved
    In Progress - Phone is in inventory and the order is being processed
    Shipped - Phone is on its way to the chosen store
    Cancelled - Reservation has been cancelled


Keeping you up posted along the way
You’ll receive the following confirmations:
An email after completing the reservation
Weekly status emails confirming you number in line on the waiting list
An email when the device has been shipped to the store. (Includes a delivery tracking number)
Phone call from a store representative when the device is ready for pick-up


Good things to know
Phone can only be reserved, not purchased ( The purchase of the device will be done in store)
You can change the pick-up location when the online order status is open. If the order status is in progress or shipped, the location cannot be changed
Shipments typically take up 4 days, and your device is held in store for 3 days ( The delivery can be next day in most cases)
If you don’t pick up your phone within 3 days, the reservation will be cancelled and be sold to a walk in customer. You can make alternate arrangements with the store manager if need be.
Only the account holder or an authorized level 1 user (someone authorized to make changes on the account) can pick up the phone. Photo ID is required when picking up the phone.
If a reservation was made to a location that is now closed, We’ll send the device to the closest Rogers store or authorized dealer in the area. The new store will contact you when the device arrives and is ready for pick up.


Reservation Fee
“What about this $40 reservation fee? Will it be returned to me?” You betcha. You’ll get a credit of $40 (+ taxes) for the reservation fee on your account if you reserved as an existing customer or to the original credit card if you reserved to activate a new line. Your reservation fee will be credited when:
Your phone ships from our warehouse or
You cancel your reservation online.
Before you go to the store to pick up your new phone, why not get a quote for your old phone and trade it in for a credit!


Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse, goes to the store & they call you. 

 

 

For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

 

I know its alot to read at the moment but i am trying to cover all the bases for everyone so everyone knows how the reservation works and what they need to know! as always do not be afraid to ask any question you have as I or any other member will answer it for you. I will do my best and answer all questions 😺

 

495 REPLIES 495

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Hmm. I ordered the 12 Pro on the 1st of november. Which model was yours?

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

gageev
I Plan to Stick Around
Late post folks, but I was able to get a 12 pro max 128gb graphite at the bridle wood mall Rogers store in Scarborough. Just randomly called and they had stock. When we left they had 256 pro max in stock. Worth a shot to call and see!

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

carlb
I Plan to Stick Around

Mine was the 12 pro, graphite 128g

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

jfjrdo
I'm Here A Lot

Hi I ordered my Iphone 12 pro about 3 weeks ago. I was told it was on back order. Just wondering if they are now in stock?

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

carlb
I Plan to Stick Around

I ordered mine November 5 and got it today 

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

jfjrdo
I'm Here A Lot
Ohh perfect because i order mine on nov 4. So i should be getting mine soon. I havent even gotten the shipping email yet.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Jann1
I've Been Here Awhile

Anyone order their Pro Max after the initial pre-order date had their phone shipped/delivered yet? Just trying to gauge an estimate on when I will receive a shipping notif for mine that I ordered on the Nov. 12 

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

hzarkesh
I've Been Here Awhile
Spoiler
 

I reserved it and not shipped after 10 days and i found my local apple store has one !

I cancelled mine and got it from apple store (iPhone 12PM, 512GB, Gold)

Rogers is sleeping to get the new iPhone for the customers

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Jason_2025
I Plan to Stick Around
Don't count on it. I ordered mine on October 16th. No sign yet.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

SteveD3
I Plan to Stick Around

Ordered 12P 256 Blue on October 25. Haven't heard a word. Supposed to be delivered to home. Is it just me or is it impossible to find status of deliver to home?

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

meandmyphone
I Plan to Stick Around
I ordered mine on Oct 20 , the 12 pro 256 gb in blue, I also had mine shipped to home When I’ve looked into finding about my phone, I called or chatted on the Rogers website. When I talked with them last week, I found out my phone is at the warehouse but hasn’t been added to my account and they don’t know when it will be shipped to my home for me. They also said some people are getting their phones because it depends on where they live etc.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

meandmyphone
I Plan to Stick Around
Also the Rogers stores close to me said I’d most likely get my phone before they get them in stores and that all stores everywhere are waiting.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

SteveD3
I Plan to Stick Around

If it was sitting at the warehouse last week, it should be sitting in your hand right now.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

meandmyphone
I Plan to Stick Around
True.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

st10
I Plan to Stick Around

I’ve been hearing from Rogers that “Sitting in the warehouse” more than two weeks and nothing received yet. Maybe they were referring the Apple Warehouse in China.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Jason_2025
I Plan to Stick Around
Yeah, there's something going on that they're not telling us. As mentioned, I ordered mine on the 16th of October and nothing yet. Friends who ordered, and people on here, have got theirs despite ordering the same thing weeks later.

Today an agent told me that there was a glitch in the system that shows everyone as having cancelled orders, though they apparently are not cancelled, and that because of this they cannot make any changes to an account.

I dunno.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

st10
I Plan to Stick Around

Exactly same thing happened to me when I called last Friday to check my order status (I ordered mine on October 24th) The rep said my order has been cancelled and she does not know why it’s been cancelled) So I called this number and 1-877-224-9832 and asked them to remove my order and re order it agin. Without properly removing your order on the main system you will not be able to order it again. Rogers messed up the ordering system. 

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

cgreen
I Plan to Stick Around
I don’t think any of these phone agents have a clue they’re just telling people what they want to hear cause they don’t have an answer for you

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

ndisisa
I've Been Here Awhile
i orderd mine(12 pro max) on 11th november and no news from them yet. they all keep saying theres a backlog and they have no idea......rogers is a waste

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

ndisisa
I've Been Here Awhile

anyone got their iphone 12 pro max ?

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

cgreen
I Plan to Stick Around
Rogers isn’t to blame, Apple is seeing strong demand for the iPhone 12 pro and pro max. They have also released several other products like a HomePod mini and iPad Air which are also on back order