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Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Meowmix
I'm a trusted advisor

Hey Everyone! 😀

 

Welcome back to my annual Apple Reservation thread! Once again Apple will announce their new  iPhone 12 line up! Once they do, Rogers will Open up their reservations for the phones! I will do a life update to make sure everyone is up to date!  This line up will Include the iPhone 12, 12 mini, 12 Pro and 12 Pro Max ( the Pro Max will be pre ordered and  released in mid November as per many leaks). 

 

 

  • How you will reserve if you’re an existing customer:
    Log in to My Account on Rogers.com
    Under Account choose Wireless.
    Go to Manage My Device at the bottom of the page.
    Click Upgrade My Device.
    Choose 12 mini, 12, 12 pro. The iPhone 12 Pro Max will be pre ordered starting Mid November.  ( Choose as a “ Pre order”
    Pick either Ship To Home or Ship To store (Device Reservation)
    Choose a phone from the Phone Model drop-down.
    Only phones that can be reserved will appear.


Review the account information next to your selection.
The email address must be auto-populated in the right section of the reservation form. Otherwise, you can’t reserve a device.
If the email is not auto-populated, first add the email address in the appropriate field of your My Account profile. Then, log out and log back in.
Select a store to pick up your phone.
 Review the reservation details and click I AGREE to accept the Terms and Conditions.
 Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.

 

Make sure you understand that you will have to sign a new contract which now you have to pay taxes upfront for the device and pay monthly for it. This is the new way of getting a device. 


How to reserve if you’re a new customer
Go to https://www.rogers.com/web/link/DeviceReservation?forwardTo=nrsRegisteredCustomer
Click Sign Up and enter your email address. ( It may tell you to also input all your info again.)
Under Phone Information, choose the device you want to reserve, and click Continue. Only devices available for reservation will appear.
Fill out the form under Personal Details and click Continue.
Fill out the Payment Details for the refundable $40 reservation fee and click Continue.
Select a store for device pick-up and click Continue.
Review the reservation details and click I AGREE to accept the Terms and Conditions.
Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.


  • Online Statuses
    Open - Phone has been reserved
    In Progress - Phone is in inventory and the order is being processed
    Shipped - Phone is on its way to the chosen store
    Cancelled - Reservation has been cancelled


Keeping you up posted along the way
You’ll receive the following confirmations:
An email after completing the reservation
Weekly status emails confirming you number in line on the waiting list
An email when the device has been shipped to the store. (Includes a delivery tracking number)
Phone call from a store representative when the device is ready for pick-up


Good things to know
Phone can only be reserved, not purchased ( The purchase of the device will be done in store)
You can change the pick-up location when the online order status is open. If the order status is in progress or shipped, the location cannot be changed
Shipments typically take up 4 days, and your device is held in store for 3 days ( The delivery can be next day in most cases)
If you don’t pick up your phone within 3 days, the reservation will be cancelled and be sold to a walk in customer. You can make alternate arrangements with the store manager if need be.
Only the account holder or an authorized level 1 user (someone authorized to make changes on the account) can pick up the phone. Photo ID is required when picking up the phone.
If a reservation was made to a location that is now closed, We’ll send the device to the closest Rogers store or authorized dealer in the area. The new store will contact you when the device arrives and is ready for pick up.


Reservation Fee
“What about this $40 reservation fee? Will it be returned to me?” You betcha. You’ll get a credit of $40 (+ taxes) for the reservation fee on your account if you reserved as an existing customer or to the original credit card if you reserved to activate a new line. Your reservation fee will be credited when:
Your phone ships from our warehouse or
You cancel your reservation online.
Before you go to the store to pick up your new phone, why not get a quote for your old phone and trade it in for a credit!


Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse, goes to the store & they call you. 

 

 

For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

 

I know its alot to read at the moment but i am trying to cover all the bases for everyone so everyone knows how the reservation works and what they need to know! as always do not be afraid to ask any question you have as I or any other member will answer it for you. I will do my best and answer all questions 😺

 

495 REPLIES 495

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

LMP-Limps
I've been here awhile
@sssahoo

I ordered the Gold Pro Max 128GB. I ordered right at 8am Friday the 6th and it was ready to pick up at my nearest Rogers store on the 13th. I was 9th in line.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

sssahoo
I've been here awhile
Thanks. Whereabouts are you? The GTA?

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

LMP-Limps
I've been here awhile
@sssahoo

Combermere, drove to Pembroke to pick it up.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Jason_2025
I plan to stick around

I ordered the same one on the 16th, crickets from Rogers other than an email two weeks ago saying my phone was delayed and it would ship in one to two weeks. Well, it's two weeks now and nothing. Chat agents can't help and forget about phoning. Chat agent suggested checking stores for stock so I stopped by today, they just shook their heads and said no, it's been a mess. The most frustrating part is that because I chose ship to home they can't trace it. So much for being responsible in times of COVID. You'd think after many busy iPhone rollouts they'd have this all figured out by now but no.

I have two friends who now have the same phone I ordered and they ordered after me when they found out what I had ordered, how does that work?

I'd not care but my current phone is malfunctioning.

Might be time to change to a different provider.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Got the email today for my 12 Pro Max Blue 256gb today. Will be here tomorrow delivered by FedEx

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Billybot
I've been here awhile
Got a tracking number today. Was 8th in line for pro max 128gb. Don’t know when it will come. Hopefully tomorrow ! (Shipped to home)

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

st10
I plan to stick around

Look like everyone who ordered the iPhone 12 Pro Max is getting their phones, however who ordered the iPhone 12 Pro is not getting any. I’ve ordered mine October 24th and nothing. I’ve called Rogers many times and they even do not know when I will be getting it. Look like they even do not what phone I ordered it. Bad service Rogers. 

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Jason_2025
I plan to stick around

I spend over an hour on the phone with (a very nice) rep today who did his best to try to figure out where my phone is that I ordered on the 16th. (Pro, 256, blue). Initially they said my order had been cancelled as of this morning but didn't know why. Then it turned out it wasn't cancelled and that my order is still in the warehouse waiting to be fulfilled and it could be another 2-3 weeks before I get it. 

They were unable to explain why others, friends included, who ordered the same phone a week or more after I did got one and I didn't. If my current phone was working properly I'd not care but...

To say I am not happy is an understatement and this weekend I'll be looking to see what Bell and Telus have to offer. Even if I have to wait I'm at the point where I just don't care anymore. I'm done with Rogers and their terrible service. Again, the agent was great, not his fault, but the company is a disaster.

if a Rogers retention agent is reading this, now is the time to reach out.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

st10
I plan to stick around

I guess Rogers screwed our order. I ordered iPhone 12 Pro Blue 128GB on October 24th ordered online deliver to home. I called today morning and the customer rep said my order has been cancelled and she didn’t even know why it’s been cancelled. She even try to re order the phone but the system would not let order it because it says there is a order pending. What is wrong with #Rogers. Very disappointed.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Arjun873
I plan to stick around

Anyone order the 12 Pro on October 21st and still not receive it? Getting tired of waiting..

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

jctrueman
I've been here awhile
Ordered the Pro Max 512 to home on the 7th (day 2 of availability) Phone not received at warehouse as of this afternoon. Seems not all the early Pro Max orders are headed out yet... happy for those whose are.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Jason_2025
I plan to stick around

I ordered mine on the 16th of October and nothing so far as per my earlier post. Terrible service.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Jason_2025
I plan to stick around
Same, I called yesterday and at first they said my order was cancelled and after going away and talking to someone else they came back and said it wasn't cancelled and that it was the half price EarPods offer that was cancelled, which seemed odd.

I think they had a system problem or something that did cancel our orders and they just don't want to say. I hope I'm wrong.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

meandmyphone
I plan to stick around
I ordered my 12 pro 256gb in blue on Oct 20, I’ve been in contact with Rogers off and on since then. The person I talked to last week said that when she ordered her 11 pro last year that it took 5 weeks for hers to come and expects mine to be delivered to home by the end of next week. For me, it’s been 4 weeks now.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

cgreen
I plan to stick around
There’s a lot of people out there wanting the 12 pro and pro max so that’s going to have an impact on our wait times. If you order one today through Apple it shows delivery for December 18. When I preordered my pro max blue on nov 7, the Apple site showed nov 27 timeframe for that device

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

tyty3
I've been here awhile
Just called Rogers today. My phone arrived at the warehouse yesterday and should be shipped out early next week. I ordered the pro on October 20th.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

meandmyphone
I plan to stick around
I called Rogers and my phone is waiting in the warehouse. The tech guy has no idea when it’ll be added to my account and shipped out. I also called a local Rogers and he has no idea when they’re shipping to the stores as they are backed up with orders.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Jason_2025
I plan to stick around
What phone did you order?

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

meandmyphone
I plan to stick around
The same as you did.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

carlb
I plan to stick around

Ordered the 12 pro November 5, just got email saying it was shipped via purolator.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Vananaan23-
I've been around
I ordered the IPhone 12 Pro pacific blue 128gb on Oct 19th. Just received an email and shipping confirmation with puralator. After going back and forth yesterday with Rogers.