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Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Meowmix
I'm a trusted advisor

Hey Everyone! 😀

 

Welcome back to my annual Apple Reservation thread! Once again Apple will announce their new  iPhone 12 line up! Once they do, Rogers will Open up their reservations for the phones! I will do a life update to make sure everyone is up to date!  This line up will Include the iPhone 12, 12 mini, 12 Pro and 12 Pro Max ( the Pro Max will be pre ordered and  released in mid November as per many leaks). 

 

 

  • How you will reserve if you’re an existing customer:
    Log in to My Account on Rogers.com
    Under Account choose Wireless.
    Go to Manage My Device at the bottom of the page.
    Click Upgrade My Device.
    Choose 12 mini, 12, 12 pro. The iPhone 12 Pro Max will be pre ordered starting Mid November.  ( Choose as a “ Pre order”
    Pick either Ship To Home or Ship To store (Device Reservation)
    Choose a phone from the Phone Model drop-down.
    Only phones that can be reserved will appear.


Review the account information next to your selection.
The email address must be auto-populated in the right section of the reservation form. Otherwise, you can’t reserve a device.
If the email is not auto-populated, first add the email address in the appropriate field of your My Account profile. Then, log out and log back in.
Select a store to pick up your phone.
 Review the reservation details and click I AGREE to accept the Terms and Conditions.
 Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.

 

Make sure you understand that you will have to sign a new contract which now you have to pay taxes upfront for the device and pay monthly for it. This is the new way of getting a device. 


How to reserve if you’re a new customer
Go to https://www.rogers.com/web/link/DeviceReservation?forwardTo=nrsRegisteredCustomer
Click Sign Up and enter your email address. ( It may tell you to also input all your info again.)
Under Phone Information, choose the device you want to reserve, and click Continue. Only devices available for reservation will appear.
Fill out the form under Personal Details and click Continue.
Fill out the Payment Details for the refundable $40 reservation fee and click Continue.
Select a store for device pick-up and click Continue.
Review the reservation details and click I AGREE to accept the Terms and Conditions.
Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.


  • Online Statuses
    Open - Phone has been reserved
    In Progress - Phone is in inventory and the order is being processed
    Shipped - Phone is on its way to the chosen store
    Cancelled - Reservation has been cancelled


Keeping you up posted along the way
You’ll receive the following confirmations:
An email after completing the reservation
Weekly status emails confirming you number in line on the waiting list
An email when the device has been shipped to the store. (Includes a delivery tracking number)
Phone call from a store representative when the device is ready for pick-up


Good things to know
Phone can only be reserved, not purchased ( The purchase of the device will be done in store)
You can change the pick-up location when the online order status is open. If the order status is in progress or shipped, the location cannot be changed
Shipments typically take up 4 days, and your device is held in store for 3 days ( The delivery can be next day in most cases)
If you don’t pick up your phone within 3 days, the reservation will be cancelled and be sold to a walk in customer. You can make alternate arrangements with the store manager if need be.
Only the account holder or an authorized level 1 user (someone authorized to make changes on the account) can pick up the phone. Photo ID is required when picking up the phone.
If a reservation was made to a location that is now closed, We’ll send the device to the closest Rogers store or authorized dealer in the area. The new store will contact you when the device arrives and is ready for pick up.


Reservation Fee
“What about this $40 reservation fee? Will it be returned to me?” You betcha. You’ll get a credit of $40 (+ taxes) for the reservation fee on your account if you reserved as an existing customer or to the original credit card if you reserved to activate a new line. Your reservation fee will be credited when:
Your phone ships from our warehouse or
You cancel your reservation online.
Before you go to the store to pick up your new phone, why not get a quote for your old phone and trade it in for a credit!


Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse, goes to the store & they call you. 

 

 

For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

 

I know its alot to read at the moment but i am trying to cover all the bases for everyone so everyone knows how the reservation works and what they need to know! as always do not be afraid to ask any question you have as I or any other member will answer it for you. I will do my best and answer all questions 😺

 

495 REPLIES 495

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

True. I just would have liked to be told that it was being delayed.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

hzarkesh
I've been here awhile

I am #29 in queue (iPhone 12PM, gold, 256gb), still no news 😞

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Jason_2025
I plan to stick around

I know for a fact that people who ordered well after me got the same phone I ordered. Tomorrow will be a month from when I ordered mine. Pretty terrible service I have to say. And for the last week when I try to get details on my account, all I get is:

Details not available

Sorry, something went wrong on our end. Please try again or check back later.

 

J\

 

 

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

gageev
I plan to stick around
I was #55 got a call at 11am to pick up from store. 12 pro Max pacific blue. I’ve had luck to get my device on launch day by shipping to store but that could just be fluke!

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

LYuan
I plan to stick around
I ordered a silver pro 256 a month ago. I was #15 out of 18 for the longest time. Last week, I received an email saying that I was now #13 out of 20. I canceled my order, went on the Apple website, and saw they had stock for pickup the next day. I reserved, paid and picked it up within 24 hours.

I have absolutely no idea what Rogers is doing with their queues but whatever it is, it’s wrong. It worked out in the better for me as I avoided having to sign a 2-year contract with them. Win/win.

L.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

tyty3
I've been here awhile

Has anyone got an update on their order? I ordered the 12 pro on October 20th and haven't got an update since.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

wilsongirl
I plan to stick around
Ordered my pro 512 gb on October 16 and is out for delivery today.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

meandmyphone
I plan to stick around
I just called Rogers, the lady said that my new phone will probably be here next week, it depends on where people are as to why they’re getting their phones already. My new SIM card is activated. With Black Friday coming, they will have the phones out in the stores. She also said that she’d ordered a iPhone 11 last year and it took two months for hers to arrive. Ugh.... so long.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

tyty3
I've been here awhile

which iphone did you get and when did you order it?

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

meandmyphone
I plan to stick around
Oh, oops forgot to add that.
I ordered the pro 12 256 in Pacific blue. Oct 20.
The Rogers agent said that it would be 5 business weeks for delivery. Ohh the joys of waiting....

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

meandmyphone
I plan to stick around
Which did you order?

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

I ordered the same one a week after you did, so hoping it will get shipped soon

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Ours shipped a week ago to the Rogers store and is still showing status of SHIPPED. It has been 1 week and not in store yet? Why the delay?

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

tyty3
I've been here awhile

I got the same one as you except 128 GB, so I guess that explains it

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Mtchet
I've been here awhile
I ordered mine around the same time the only update I got was an email from rogers apologizing for the delay and that my phone should ship in the next 1-2 weeks.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

rcheng
I'm here a lot
have you received this phone yet? I ordered the same one on Oct 13th and still haven't gotten any updates

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Impossible. Pre orders began in October 16

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Just a thought, apple is selling and shipping phones all over the world. We will all get our new phones when we’re able to. I’m excited to get mine! 🙂 Just a bit more time.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Meowmix
I'm a trusted advisor
Hey guys,

On page 17 and 18 I posted a link about apple having delays on shipping iPhone 12 and pro models due to the shortage on the chip of the phone. This has caused a heavy delay on the Canadian and US carrier side including apples own website and store sales.

This ain’t something Rogers or the carrier are doing. Unfortunately apple has had issues getting enough to supply and demand due to covid.

As for some having issues seeing “ shipped “ end the store having nothing. Contact the store and speak to the manager or supervisor. Tell them you have a shipment email and statues and get them to check in the back as sometimes they misplace them as well.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Dk613
I've been here awhile
Ordered a 12 pro max 256 gb pacific blue hopefully it comes in soon who knows lol just hope its before christmas

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

sssahoo
I've been here awhile

Has anybody here got his or her iPhone Pro Max (any model)? How long did it take?