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Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Meowmix
I'm a trusted advisor

Hey Everyone! 😀

 

Welcome back to my annual Apple Reservation thread! Once again Apple will announce their new  iPhone 12 line up! Once they do, Rogers will Open up their reservations for the phones! I will do a life update to make sure everyone is up to date!  This line up will Include the iPhone 12, 12 mini, 12 Pro and 12 Pro Max ( the Pro Max will be pre ordered and  released in mid November as per many leaks). 

 

 

  • How you will reserve if you’re an existing customer:
    Log in to My Account on Rogers.com
    Under Account choose Wireless.
    Go to Manage My Device at the bottom of the page.
    Click Upgrade My Device.
    Choose 12 mini, 12, 12 pro. The iPhone 12 Pro Max will be pre ordered starting Mid November.  ( Choose as a “ Pre order”
    Pick either Ship To Home or Ship To store (Device Reservation)
    Choose a phone from the Phone Model drop-down.
    Only phones that can be reserved will appear.


Review the account information next to your selection.
The email address must be auto-populated in the right section of the reservation form. Otherwise, you can’t reserve a device.
If the email is not auto-populated, first add the email address in the appropriate field of your My Account profile. Then, log out and log back in.
Select a store to pick up your phone.
 Review the reservation details and click I AGREE to accept the Terms and Conditions.
 Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.

 

Make sure you understand that you will have to sign a new contract which now you have to pay taxes upfront for the device and pay monthly for it. This is the new way of getting a device. 


How to reserve if you’re a new customer
Go to https://www.rogers.com/web/link/DeviceReservation?forwardTo=nrsRegisteredCustomer
Click Sign Up and enter your email address. ( It may tell you to also input all your info again.)
Under Phone Information, choose the device you want to reserve, and click Continue. Only devices available for reservation will appear.
Fill out the form under Personal Details and click Continue.
Fill out the Payment Details for the refundable $40 reservation fee and click Continue.
Select a store for device pick-up and click Continue.
Review the reservation details and click I AGREE to accept the Terms and Conditions.
Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.


  • Online Statuses
    Open - Phone has been reserved
    In Progress - Phone is in inventory and the order is being processed
    Shipped - Phone is on its way to the chosen store
    Cancelled - Reservation has been cancelled


Keeping you up posted along the way
You’ll receive the following confirmations:
An email after completing the reservation
Weekly status emails confirming you number in line on the waiting list
An email when the device has been shipped to the store. (Includes a delivery tracking number)
Phone call from a store representative when the device is ready for pick-up


Good things to know
Phone can only be reserved, not purchased ( The purchase of the device will be done in store)
You can change the pick-up location when the online order status is open. If the order status is in progress or shipped, the location cannot be changed
Shipments typically take up 4 days, and your device is held in store for 3 days ( The delivery can be next day in most cases)
If you don’t pick up your phone within 3 days, the reservation will be cancelled and be sold to a walk in customer. You can make alternate arrangements with the store manager if need be.
Only the account holder or an authorized level 1 user (someone authorized to make changes on the account) can pick up the phone. Photo ID is required when picking up the phone.
If a reservation was made to a location that is now closed, We’ll send the device to the closest Rogers store or authorized dealer in the area. The new store will contact you when the device arrives and is ready for pick up.


Reservation Fee
“What about this $40 reservation fee? Will it be returned to me?” You betcha. You’ll get a credit of $40 (+ taxes) for the reservation fee on your account if you reserved as an existing customer or to the original credit card if you reserved to activate a new line. Your reservation fee will be credited when:
Your phone ships from our warehouse or
You cancel your reservation online.
Before you go to the store to pick up your new phone, why not get a quote for your old phone and trade it in for a credit!


Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse, goes to the store & they call you. 

 

 

For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

 

I know its alot to read at the moment but i am trying to cover all the bases for everyone so everyone knows how the reservation works and what they need to know! as always do not be afraid to ask any question you have as I or any other member will answer it for you. I will do my best and answer all questions 😺

 

495 REPLIES 495

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Cloudpump
I plan to stick around

Well nevermind I got #8 and #10 for the Graphite Pro Max 512GB! Can't wait!

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

wilsongirl
I plan to stick around
How did you find out?

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Newfiegirl
I've been here awhile
I recently purchased the iPhone 12 oct 26 and I’m still waiting for confirmation emails it’s been almost two weeks do anyone have any info what’s going on and how long of wait I’m looking into. I got iPhone 12 64gb blue

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

I ordered my 512gb gold 12pro on the 21st. Still no confirmation email or anything

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

wilsongirl
I plan to stick around
Same with me and I ordered a week before that.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

socrdiva11
I plan to stick around

as of this morning i was #298 for 12 pro 128gb blue....pre-ordered the 12 pro max 128gb blue to see the place in line and #179...so we'll see which one comes first and then i'll cancel the other...i don't want to wait til christmas to get my phone lol

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Newfiegirl
I've been here awhile
I haven’t receive any confirmation either I wonder how long of wait were looking into.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

nathanh1
I'm here a lot

It opened a little early this am about 20 mins early . I got number 2 pro max 128 blue . really hoping it doesn't take forever to come in now lol

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

LovelSidhu7
I've been here awhile
Hi Everyone!
I pre-ordered an iPhone 12 Pro Paci Blue 256GB on the evening of 16th October.
I was at 70th Position then,
And on the release day 23 Octb, They moved me to 37th.
It's been 2 weeks now and I moved up only 3 places, I am at 34 now.
I read in forums that some people placed 27th got theirs already.
I have a few questions.
1. What does it mean to be on a 34th position. (In BC, in Canada or in what?) Or does it mean there are 33 orders for the same device/storage/color before me.
2. How long do you think I have to wait?
3. I have a doubt that I may never get it at all, And I should have gone for a 128gb instead.

Thanks

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Meowmix
I'm a trusted advisor
Hello @LovelSidhu7

You're number is Canada wide for that specific model you pre ordered / reserved.

Again I posted a link on page 17. Apple is having major issues with getting their chips from the manufacturer. So the delays are because of that. You will see some delays.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

J04DAN1
I plan to stick around

@nathanh1 

 

Ah so you're number 2! I am number 3 and 4 lol. 

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

@jo4dan1

I was wondering who was number 1 lol

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

mtfuji
I plan to stick around

I ordered the 12 Pro Pacific blue 256 gb on pre order day and was #38.  Received a notification on launch day October 16 and got notified that I was #5, October 31 # 4 and now today November 6 I am still at #4.  This is ridiculous.   I ordered the Max this morning on another line and I am #8  I better get this next Friday or there will be one mad customer.  Rogers you never fail to disappoint!

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Meowmix
I'm a trusted advisor
Hello @mtfuji

The store never got it. If you're still #4 for the pro, then it hasn't been shipped out yet. Like I said on page 17 /18. Apple has been a hint supplied issues with the chips for the iPhone pros. So that's the reason of a huge backorder and wait.

As for the pro max, you should get it at launch since ur low in the list.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Cathy1212
I've been here awhile
Just got an email that my iPhone 12 pro 128 gb silver has shipped. I ordered it on Oct 17.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Lucky! Mine still hasn't even been added to my rogers acc.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Where do you find out what number you are? I haven’t gotten anything yet after I preordered the morning. Doesn’t help my Rogers app hasn’t worked all day lol


Edit: I bought the 12 pro max 256g in blue. No emails other then saying I’ll get an email lol I guess I’ll know more on release day?

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Cathy1212
I've been here awhile
I got an email it was added to my account and minutes later I got the shipping notice.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

st10
I plan to stick around
👍

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

cgreen
I plan to stick around

preordered the 12 pro max, but not until the day after launch, doubt ill get one friday but curious if anyone else that has requested a ship to home has gotten any tracking info yet. 

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

meandmyphone
I plan to stick around
I ordered my pro 12 in blue on Oct 20 and have not received any shipping info at all.
Meoxmix had posted a link on page 17 I believe about parts that were needed that apple is waiting for. I did check to see off and on about whether things have changed on my account and they have not. It does say I have upgraded and that’s it. Hope this helps you.