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Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Meowmix
I'm a trusted advisor

Hey Everyone! 😀

 

Welcome back to my annual Apple Reservation thread! Once again Apple will announce their new  iPhone 12 line up! Once they do, Rogers will Open up their reservations for the phones! I will do a life update to make sure everyone is up to date!  This line up will Include the iPhone 12, 12 mini, 12 Pro and 12 Pro Max ( the Pro Max will be pre ordered and  released in mid November as per many leaks). 

 

 

  • How you will reserve if you’re an existing customer:
    Log in to My Account on Rogers.com
    Under Account choose Wireless.
    Go to Manage My Device at the bottom of the page.
    Click Upgrade My Device.
    Choose 12 mini, 12, 12 pro. The iPhone 12 Pro Max will be pre ordered starting Mid November.  ( Choose as a “ Pre order”
    Pick either Ship To Home or Ship To store (Device Reservation)
    Choose a phone from the Phone Model drop-down.
    Only phones that can be reserved will appear.


Review the account information next to your selection.
The email address must be auto-populated in the right section of the reservation form. Otherwise, you can’t reserve a device.
If the email is not auto-populated, first add the email address in the appropriate field of your My Account profile. Then, log out and log back in.
Select a store to pick up your phone.
 Review the reservation details and click I AGREE to accept the Terms and Conditions.
 Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.

 

Make sure you understand that you will have to sign a new contract which now you have to pay taxes upfront for the device and pay monthly for it. This is the new way of getting a device. 


How to reserve if you’re a new customer
Go to https://www.rogers.com/web/link/DeviceReservation?forwardTo=nrsRegisteredCustomer
Click Sign Up and enter your email address. ( It may tell you to also input all your info again.)
Under Phone Information, choose the device you want to reserve, and click Continue. Only devices available for reservation will appear.
Fill out the form under Personal Details and click Continue.
Fill out the Payment Details for the refundable $40 reservation fee and click Continue.
Select a store for device pick-up and click Continue.
Review the reservation details and click I AGREE to accept the Terms and Conditions.
Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.


  • Online Statuses
    Open - Phone has been reserved
    In Progress - Phone is in inventory and the order is being processed
    Shipped - Phone is on its way to the chosen store
    Cancelled - Reservation has been cancelled


Keeping you up posted along the way
You’ll receive the following confirmations:
An email after completing the reservation
Weekly status emails confirming you number in line on the waiting list
An email when the device has been shipped to the store. (Includes a delivery tracking number)
Phone call from a store representative when the device is ready for pick-up


Good things to know
Phone can only be reserved, not purchased ( The purchase of the device will be done in store)
You can change the pick-up location when the online order status is open. If the order status is in progress or shipped, the location cannot be changed
Shipments typically take up 4 days, and your device is held in store for 3 days ( The delivery can be next day in most cases)
If you don’t pick up your phone within 3 days, the reservation will be cancelled and be sold to a walk in customer. You can make alternate arrangements with the store manager if need be.
Only the account holder or an authorized level 1 user (someone authorized to make changes on the account) can pick up the phone. Photo ID is required when picking up the phone.
If a reservation was made to a location that is now closed, We’ll send the device to the closest Rogers store or authorized dealer in the area. The new store will contact you when the device arrives and is ready for pick up.


Reservation Fee
“What about this $40 reservation fee? Will it be returned to me?” You betcha. You’ll get a credit of $40 (+ taxes) for the reservation fee on your account if you reserved as an existing customer or to the original credit card if you reserved to activate a new line. Your reservation fee will be credited when:
Your phone ships from our warehouse or
You cancel your reservation online.
Before you go to the store to pick up your new phone, why not get a quote for your old phone and trade it in for a credit!


Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse, goes to the store & they call you. 

 

 

For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

 

I know its alot to read at the moment but i am trying to cover all the bases for everyone so everyone knows how the reservation works and what they need to know! as always do not be afraid to ask any question you have as I or any other member will answer it for you. I will do my best and answer all questions 😺

 

495 REPLIES 495

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Jason_2025
I plan to stick around

When did you order yours? What colour?

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

GibMcFragger
I'm a reliable contributor
I believe that you now have to pay the taxes up front.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

GibMcFragger
I'm a reliable contributor
For all of you stuck waiting for your shipments, that sucks.

It’s worth the wait though. I grabbed my 12 Pro directly from Apple on launch day (shipped to me). It’s a fantastic phone. The cameras murder my previous S20 Ultra, from my testing so far.

It’s also extremely fast and smooth. If you have an 11 Pro already, it’s not a huge upgrade. Anything older and it is.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

meandmyphone
I plan to stick around
I preordered on Oct 20th and haven’t received any emails since they told me my order has been received. No shipping email.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

meandmyphone
I plan to stick around
I ordered the pro 256gb in blue

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Your*

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Apple is likely to come out with a 3rd gen AirPods soon that will be noise. A felling like the pros. Apple is trying to phase out their . first gen AirPods. These aren’t even the second gen ones

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

anikbrown
I've been here awhile

Same here.  Have you heard anything yet?

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

meandmyphone
I plan to stick around
I haven’t at all. Have you? I check my Rogers app daily too. Hopefully our phones will come within a week or so. I saw someone had posted a few pages before ours that Rogers had said ship could be 2-3 weeks.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

anikbrown
I've been here awhile

After some calling around, yesterday I found a Rogers store near me that had the same phone I had pre-ordered.   So I went to the store, then called customer service while there to cancel the pre-order.   I now have my phone.  

 

I doubt I will pre-order again since the lack of communication and knowing where we are in the process sucks.  

 

I hope you get your phone soon.  🙂

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Apparently if you pre-ordered with a new activation you cant cancel your preorder until the item ships. So now I'm forced to wait.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Cathy1212
I've been here awhile
Just got an email from Rogers apologizing for the delay and saying it will be another 1-2 weeks. I ordered the 12 pro silver on Oct 17.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

meandmyphone
I plan to stick around
That’s good they’re keeping you dated. I have yet to receive any type of communication from them, the only email I received was that I’d upgraded and that changes were made to my account as well as that I should receive an email with shipping info. Ohhh the joys of waiting for pre-ordered items.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Jason_2025
I plan to stick around

I also got the email today about Rogers being sorry for the delay and that my phone would ship in one to two weeks. First email since the confirmation email when I ordered on the first day.

J\

 

 

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

charles1977
I plan to stick around

Hey guys,

Just wondering what time you do you think the iphone 12 pro max will be available to pre order from rogers site on friday morning?  just curious want time the pre order came on live for those who pre ordered the iphone 12 pro back on oct 16th.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Meowmix
I'm a trusted advisor
Hey Guys!

Here is the reason why the delay is happening. It's world wide.

https://mobilesyrup.com/2020/11/05/apple-supply-issues-iphone-12-power-chips/

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Meowmix
I'm a trusted advisor
Hello @charles1977

It opened up around 6-7am EST.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

meandmyphone
I plan to stick around
That makes sense. Why wouldn’t Rogers let us know why though I wonder?

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

meandmyphone
I plan to stick around
@ Meowmix, thank you for sharing the link with us 🙂

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

nintenchris123
I plan to stick around
Hoping to bag a 12 pro max in the morning!!! Still undecided on colour tho 🤔

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Cloudpump
I plan to stick around

Will they have the 256gb and 512gb models for the 12 Pro Max?  I only saw the 128gb on the pre-register page. Thx