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Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Meowmix
I'm a trusted advisor

Hey Everyone! 😀

 

Welcome back to my annual Apple Reservation thread! Once again Apple will announce their new  iPhone 12 line up! Once they do, Rogers will Open up their reservations for the phones! I will do a life update to make sure everyone is up to date!  This line up will Include the iPhone 12, 12 mini, 12 Pro and 12 Pro Max ( the Pro Max will be pre ordered and  released in mid November as per many leaks). 

 

 

  • How you will reserve if you’re an existing customer:
    Log in to My Account on Rogers.com
    Under Account choose Wireless.
    Go to Manage My Device at the bottom of the page.
    Click Upgrade My Device.
    Choose 12 mini, 12, 12 pro. The iPhone 12 Pro Max will be pre ordered starting Mid November.  ( Choose as a “ Pre order”
    Pick either Ship To Home or Ship To store (Device Reservation)
    Choose a phone from the Phone Model drop-down.
    Only phones that can be reserved will appear.


Review the account information next to your selection.
The email address must be auto-populated in the right section of the reservation form. Otherwise, you can’t reserve a device.
If the email is not auto-populated, first add the email address in the appropriate field of your My Account profile. Then, log out and log back in.
Select a store to pick up your phone.
 Review the reservation details and click I AGREE to accept the Terms and Conditions.
 Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.

 

Make sure you understand that you will have to sign a new contract which now you have to pay taxes upfront for the device and pay monthly for it. This is the new way of getting a device. 


How to reserve if you’re a new customer
Go to https://www.rogers.com/web/link/DeviceReservation?forwardTo=nrsRegisteredCustomer
Click Sign Up and enter your email address. ( It may tell you to also input all your info again.)
Under Phone Information, choose the device you want to reserve, and click Continue. Only devices available for reservation will appear.
Fill out the form under Personal Details and click Continue.
Fill out the Payment Details for the refundable $40 reservation fee and click Continue.
Select a store for device pick-up and click Continue.
Review the reservation details and click I AGREE to accept the Terms and Conditions.
Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.


  • Online Statuses
    Open - Phone has been reserved
    In Progress - Phone is in inventory and the order is being processed
    Shipped - Phone is on its way to the chosen store
    Cancelled - Reservation has been cancelled


Keeping you up posted along the way
You’ll receive the following confirmations:
An email after completing the reservation
Weekly status emails confirming you number in line on the waiting list
An email when the device has been shipped to the store. (Includes a delivery tracking number)
Phone call from a store representative when the device is ready for pick-up


Good things to know
Phone can only be reserved, not purchased ( The purchase of the device will be done in store)
You can change the pick-up location when the online order status is open. If the order status is in progress or shipped, the location cannot be changed
Shipments typically take up 4 days, and your device is held in store for 3 days ( The delivery can be next day in most cases)
If you don’t pick up your phone within 3 days, the reservation will be cancelled and be sold to a walk in customer. You can make alternate arrangements with the store manager if need be.
Only the account holder or an authorized level 1 user (someone authorized to make changes on the account) can pick up the phone. Photo ID is required when picking up the phone.
If a reservation was made to a location that is now closed, We’ll send the device to the closest Rogers store or authorized dealer in the area. The new store will contact you when the device arrives and is ready for pick up.


Reservation Fee
“What about this $40 reservation fee? Will it be returned to me?” You betcha. You’ll get a credit of $40 (+ taxes) for the reservation fee on your account if you reserved as an existing customer or to the original credit card if you reserved to activate a new line. Your reservation fee will be credited when:
Your phone ships from our warehouse or
You cancel your reservation online.
Before you go to the store to pick up your new phone, why not get a quote for your old phone and trade it in for a credit!


Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse, goes to the store & they call you. 

 

 

For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

 

I know its alot to read at the moment but i am trying to cover all the bases for everyone so everyone knows how the reservation works and what they need to know! as always do not be afraid to ask any question you have as I or any other member will answer it for you. I will do my best and answer all questions 😺

 

495 REPLIES 495

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

mblanke
I plan to stick around

@Salinger1 might want to check with a few rogers stores or even bestbuy in your area

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

wilsongirl
I plan to stick around
I have preordered the iPhone 12 pro 512gb. When will they ship out?

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

mblanke
I plan to stick around
Do you know your queue number?

Personal or small business?

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Meowmix
I'm a trusted advisor
Hello @wilsongirl

We need a bit more information. Is this a personal account or business which u did the pre order?

Did you do a ship to home or reservation to the store?. Also when did u order it?

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

SlyM
I plan to stick around
Well, just got a text saying that my phone is ready to be picked up at the store! 😊 Good luck to all waiting.
#21 256gb 12 Pro

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Meowmix
I'm a trusted advisor
Hello @SlyM

Yay! Enjoy the new shinny toy! 😋

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

megannguyen2106
I'm here a lot
I pre ordered the Iphone 12 pro 128gb pacific blue on Oct 16, at 2:22pm to be exact. I chose the option ship to home and since then, I haven’t gotten any email except for the one that says “we’re processing your order”. Can anyone tell me when I might get it?

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Meowmix
I'm a trusted advisor
Hello @megannguyen2106

You're next email will be the " Shipping" email. That or they may email you telling you they are bakcordered / delay of orders coming in.

I heard Telus is having issues with stock. So i believe all carriers will.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

wilsongirl
I plan to stick around
Personal and ship to home

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

wilsongirl
I plan to stick around
Ordered Wednesday

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Meowmix
I'm a trusted advisor
Hello @wilsongirl

Unfortunately I don't think you will see it until sometime next week when they get more stock.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

wilsongirl
I plan to stick around
Even though it’s the 512 gb? I assume that those are not as popular because of the price.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

So there isn’t any way to tell when my order will be shipped?

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

marinerbc
I plan to stick around

Anyone received a pre-order ship to home phone, if so was there a coupon for Air pods at 50 % off in the package ?

50% off Air Pods with the iPhone 12 or iPhone 12 Pro!

https://www.rogers.com/promotions/wireless

 

  

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

chrisuz91
I plan to stick around
I received my iPhone today at home and it did indeed come with a coupon to redeem in store for 50% off AirPods.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

hi, when did you pre-order?

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

marinerbc
I plan to stick around
perfect !

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

marinerbc
I plan to stick around

@chrisuz91  nice , enjoy

next will be the one year Apple TV+ and six month apple music.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

LYuan
I plan to stick around

Hey peeps,

 

So I'm on some kind of small business list - To get there, I go to https://secure2.rogersdirect.ca, and type in my e-mail and a password that came with the confirmation e-mail. The strange thing is, nothing has changed about this since the day I made the reservation other than going from 15/15 to 15/20.

Is it possible that out of all the small business users out there, only 20 people reserved the 12P 256G in silver?

 

I haven't received anything in e-mail or otherwise since the order confirmation.

 

Screenshot 2020-10-23 200353.jpg

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

MrM17
I've been here awhile

Hi there!

 

i ordered the 12 pro 512GB in pacific blue on release day at around 2pm. Personal account. 

 

There was no confirmation email until hours later. 

 

On Thurs night I received an email saying you’ve made changes to your account - they recognized the new phone and a couple hours later I got a shipping notification. 

 

The phone arrived on Friday morning at 9:30am via Purolator. 

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Congrats! I ordered around the same time as you, got the confirmation email right after, but no changes ever since 😞