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Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor

Hey Everyone! 😀

 

Welcome back to my annual Apple Reservation thread! Once again Apple will announce their new  iPhone 12 line up! Once they do, Rogers will Open up their reservations for the phones! I will do a life update to make sure everyone is up to date!  This line up will Include the iPhone 12, 12 mini, 12 Pro and 12 Pro Max ( the Pro Max will be pre ordered and  released in mid November as per many leaks). 

 

 

  • How you will reserve if you’re an existing customer:
    Log in to My Account on Rogers.com
    Under Account choose Wireless.
    Go to Manage My Device at the bottom of the page.
    Click Upgrade My Device.
    Choose 12 mini, 12, 12 pro. The iPhone 12 Pro Max will be pre ordered starting Mid November.  ( Choose as a “ Pre order”
    Pick either Ship To Home or Ship To store (Device Reservation)
    Choose a phone from the Phone Model drop-down.
    Only phones that can be reserved will appear.


Review the account information next to your selection.
The email address must be auto-populated in the right section of the reservation form. Otherwise, you can’t reserve a device.
If the email is not auto-populated, first add the email address in the appropriate field of your My Account profile. Then, log out and log back in.
Select a store to pick up your phone.
 Review the reservation details and click I AGREE to accept the Terms and Conditions.
 Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.

 

Make sure you understand that you will have to sign a new contract which now you have to pay taxes upfront for the device and pay monthly for it. This is the new way of getting a device. 


How to reserve if you’re a new customer
Go to https://www.rogers.com/web/link/DeviceReservation?forwardTo=nrsRegisteredCustomer
Click Sign Up and enter your email address. ( It may tell you to also input all your info again.)
Under Phone Information, choose the device you want to reserve, and click Continue. Only devices available for reservation will appear.
Fill out the form under Personal Details and click Continue.
Fill out the Payment Details for the refundable $40 reservation fee and click Continue.
Select a store for device pick-up and click Continue.
Review the reservation details and click I AGREE to accept the Terms and Conditions.
Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.


  • Online Statuses
    Open - Phone has been reserved
    In Progress - Phone is in inventory and the order is being processed
    Shipped - Phone is on its way to the chosen store
    Cancelled - Reservation has been cancelled


Keeping you up posted along the way
You’ll receive the following confirmations:
An email after completing the reservation
Weekly status emails confirming you number in line on the waiting list
An email when the device has been shipped to the store. (Includes a delivery tracking number)
Phone call from a store representative when the device is ready for pick-up


Good things to know
Phone can only be reserved, not purchased ( The purchase of the device will be done in store)
You can change the pick-up location when the online order status is open. If the order status is in progress or shipped, the location cannot be changed
Shipments typically take up 4 days, and your device is held in store for 3 days ( The delivery can be next day in most cases)
If you don’t pick up your phone within 3 days, the reservation will be cancelled and be sold to a walk in customer. You can make alternate arrangements with the store manager if need be.
Only the account holder or an authorized level 1 user (someone authorized to make changes on the account) can pick up the phone. Photo ID is required when picking up the phone.
If a reservation was made to a location that is now closed, We’ll send the device to the closest Rogers store or authorized dealer in the area. The new store will contact you when the device arrives and is ready for pick up.


Reservation Fee
“What about this $40 reservation fee? Will it be returned to me?” You betcha. You’ll get a credit of $40 (+ taxes) for the reservation fee on your account if you reserved as an existing customer or to the original credit card if you reserved to activate a new line. Your reservation fee will be credited when:
Your phone ships from our warehouse or
You cancel your reservation online.
Before you go to the store to pick up your new phone, why not get a quote for your old phone and trade it in for a credit!


Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse, goes to the store & they call you. 

 

 

For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

 

I know its alot to read at the moment but i am trying to cover all the bases for everyone so everyone knows how the reservation works and what they need to know! as always do not be afraid to ask any question you have as I or any other member will answer it for you. I will do my best and answer all questions 😺

 

495 REPLIES 495

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

mblanke
I Plan to Stick Around

@Meowmix last question I promise. if I'm 99 of 12x? I live in the city are my chances above 50%?  for home delivery tomorrow?

 

12 Pro Grey 128GB

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

ChiCheng
I've Been Here Awhile

Hi Meowmix - 

 

If the device is activated on my account, does that mean the device is being shipped soon?

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello @ChiCheng

Yes that means they have activated a iPhone on you're account and it's ready to ship out. It will most likely be shipped out tonight/ tomorrow morning.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello @mblanke

It could well be a possibility. With business accounts sometimes it's a bit different. I noticed many years they will ship out the phones for business accounts the day off or the next day. I'm sure u will get it..

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

ChiCheng
I've Been Here Awhile

Thank you!

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

AzanAhmedz
I've Been Around

Hello @Meowmix 

 

Im a small business customer and ordered the iPhone 12P on release day, currently #8 out of 154 and my order status is "In progress(Pre Fulfillment)" 

 

I selected ship to home, do you think I will still receive my device on release day tomorrow?

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

msat
I'm Here A Lot

I pre-ordered for home delivery on Release Day last week, and my account has not yet been updated to show the new phone (like others have mentioned in this thread) and I am unable to see my status in the queue. I am worried for a couple of reasons: That my order is maybe screwed up in the system; and that I am potentially looking at "weeks" till I receive the phone due to limited stock and other delivery-related issues. This doesn't bode well for me as my phone is on its last legs and is currently very limited in its usability.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

msat
I'm Here A Lot
Well, hearing that people are getting shipping notifications from Fedex and Purolator for tomorrow.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

chrisuz91
I Plan to Stick Around
I still haven’t received anything, but the phone is on my account.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello @msat

Yes they are going to use many companies to ship out the phones for tomorrow..

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello @msat

You won't see a Que. I already explained this before. Ship to home orders do NOT have a status Que. They are regular hardware upgrades. Reservations which are not hardware upgrades only have this option ( u only reserve a phone in ur name. U must go into store to pick up and sign the contract vs ship to home the upgrade is done when u order the phone).

Sometimes the system may not update immediately. I noticed some thag theirs never got updated until the last minute.

Unfortunately if it doesn't ship out tomorrow, u have either 2 options. Call a store close to u and see if they have any in stock. If they do, u can have them cancel the ship to home order and do the upgrade at the store. That or wait a couple more days.

I get ur phone is on the " last leg" but u waited this long right? A couple more days won't be bad unless ur phone only stays on for 20 minutes and nothing works.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello @chrisuz91

Sometimes UPS/Purolator or CP update late their website so the email may come late to you.

Also remember as i said some got the email in the middle of the night or launch day.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

msat
I'm Here A Lot
@Meowmix thanks for the reply. I'll tough it out. As you mentioned, I've made it this far. Plus, I don't want to pay that farce of an activation fee when picking up in store.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Solaron
I Plan to Stick Around

Ordered the iPhone 12 Pro 128GB Pacific Blue direct from Rogers on pre-order day, got an email this evening that Purolator was shipping out my device with tracking number.  Impressive.  I wasn't in no rush either, my trusty iPhone 7 continues to do well for me so this is a welcomed surprise.

 

Glad to see you're keeping the community going still, Meowmix, been a few years since I was last here!  Be safe.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

SlayerG14
I've Been Here Awhile
If your phone didn’t make the initial wave of phones from Apple to Rogers, I’m curious when the next batch of phones will make it out. I hope it’s in terms of days vs weeks.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

mblanke
I Plan to Stick Around
i haven’t received a tracking number and since it’s a home delivery no way for me to know when I’ll get it .. until I get a tracking email.
Right @Meowmix ?

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Also curious about this.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello @SlayerG14

Middle to end of next week. It always is a week

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Meowmix
I'm a Trusted Advisor
Hello @mblanke

Yes that's correct. The only way you know u will get it is with the tracking number. I have experienced launches / orders come in witjout a tracking number to be honest.

I ordered a ipad pro 12' (2020). From another carrier, they didn't ship me a tracking email. I had UPS just knock on my door and drop it off. I got the email a day later lol. THis happens

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

mblanke
I Plan to Stick Around
Just chatted with Rogers. Still 99/135 as far as I can tell there are no small business phones (12 Pro 128GB max) that have moved. Can any small business accounts confirm they got a tracking number?

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Salinger1
I Plan to Stick Around

Finally the iPhone12 and 12 Pro are up on RogersDirect, but they're both showing as "Out of Stock" for all models and don't appear to have any way to order.   So, I can't even order to go on a waitlist via RogersDirect?!  I have to wait until the phone is actually in-stock?!