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Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Meowmix
I'm a trusted advisor

Hey Everyone! 😀

 

Welcome back to my annual Apple Reservation thread! Once again Apple will announce their new  iPhone 12 line up! Once they do, Rogers will Open up their reservations for the phones! I will do a life update to make sure everyone is up to date!  This line up will Include the iPhone 12, 12 mini, 12 Pro and 12 Pro Max ( the Pro Max will be pre ordered and  released in mid November as per many leaks). 

 

 

  • How you will reserve if you’re an existing customer:
    Log in to My Account on Rogers.com
    Under Account choose Wireless.
    Go to Manage My Device at the bottom of the page.
    Click Upgrade My Device.
    Choose 12 mini, 12, 12 pro. The iPhone 12 Pro Max will be pre ordered starting Mid November.  ( Choose as a “ Pre order”
    Pick either Ship To Home or Ship To store (Device Reservation)
    Choose a phone from the Phone Model drop-down.
    Only phones that can be reserved will appear.


Review the account information next to your selection.
The email address must be auto-populated in the right section of the reservation form. Otherwise, you can’t reserve a device.
If the email is not auto-populated, first add the email address in the appropriate field of your My Account profile. Then, log out and log back in.
Select a store to pick up your phone.
 Review the reservation details and click I AGREE to accept the Terms and Conditions.
 Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.

 

Make sure you understand that you will have to sign a new contract which now you have to pay taxes upfront for the device and pay monthly for it. This is the new way of getting a device. 


How to reserve if you’re a new customer
Go to https://www.rogers.com/web/link/DeviceReservation?forwardTo=nrsRegisteredCustomer
Click Sign Up and enter your email address. ( It may tell you to also input all your info again.)
Under Phone Information, choose the device you want to reserve, and click Continue. Only devices available for reservation will appear.
Fill out the form under Personal Details and click Continue.
Fill out the Payment Details for the refundable $40 reservation fee and click Continue.
Select a store for device pick-up and click Continue.
Review the reservation details and click I AGREE to accept the Terms and Conditions.
Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.


  • Online Statuses
    Open - Phone has been reserved
    In Progress - Phone is in inventory and the order is being processed
    Shipped - Phone is on its way to the chosen store
    Cancelled - Reservation has been cancelled


Keeping you up posted along the way
You’ll receive the following confirmations:
An email after completing the reservation
Weekly status emails confirming you number in line on the waiting list
An email when the device has been shipped to the store. (Includes a delivery tracking number)
Phone call from a store representative when the device is ready for pick-up


Good things to know
Phone can only be reserved, not purchased ( The purchase of the device will be done in store)
You can change the pick-up location when the online order status is open. If the order status is in progress or shipped, the location cannot be changed
Shipments typically take up 4 days, and your device is held in store for 3 days ( The delivery can be next day in most cases)
If you don’t pick up your phone within 3 days, the reservation will be cancelled and be sold to a walk in customer. You can make alternate arrangements with the store manager if need be.
Only the account holder or an authorized level 1 user (someone authorized to make changes on the account) can pick up the phone. Photo ID is required when picking up the phone.
If a reservation was made to a location that is now closed, We’ll send the device to the closest Rogers store or authorized dealer in the area. The new store will contact you when the device arrives and is ready for pick up.


Reservation Fee
“What about this $40 reservation fee? Will it be returned to me?” You betcha. You’ll get a credit of $40 (+ taxes) for the reservation fee on your account if you reserved as an existing customer or to the original credit card if you reserved to activate a new line. Your reservation fee will be credited when:
Your phone ships from our warehouse or
You cancel your reservation online.
Before you go to the store to pick up your new phone, why not get a quote for your old phone and trade it in for a credit!


Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse, goes to the store & they call you. 

 

 

For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

 

I know its alot to read at the moment but i am trying to cover all the bases for everyone so everyone knows how the reservation works and what they need to know! as always do not be afraid to ask any question you have as I or any other member will answer it for you. I will do my best and answer all questions 😺

 

495 REPLIES 495

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Meowmix
I'm a trusted advisor
Hello @Salinger1

Contact the nearest store and see if they can first. Some authorized locations can and some can't.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

SlyM
I plan to stick around

@Nfoxm wrote:
UPDATE:

Was position #1 for IPhone 12 pro 128g gold!
Has officially moved to in progress!!!!

Can’t wait!

Was position #21 for iPhone 12 Pro 256gb Pacific Blue and it's also in progress.
This was definitely the smoothest launch date phone that I've ever gone after so far. (Of course saying that, I've probably just jinxed myself.) 😉

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

mblanke
I plan to stick around

Is there somewhere to see the business queue?  If I reserved it over the business queue there is a slim chance I could get it on Friday? 

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

LamG
I've been here awhile
Did you reserve today ?

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

mblanke
I plan to stick around
I reserved it yesterday. 12 Pro, 128GB Black
.. not holding my breath.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

JonathanCo
I plan to stick around
Update:

I was position #3 for IPhone 12 pro 256g pacific blue and I moved to In progress yesterday PM.

I just received today (5pm) an email from Rogers that my device has been shipped to my local store in Montréal.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Lcn
I've been here awhile

Woot! Was #60 for a 128gb iPhone 12 pro pacific blue and it also shipped today! It was hard to gauge based on earlier years’ threads whether 60 would make the launch day cut but here we are. Can’t wait!

 

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

LamG
I've been here awhile
when did u order ? I'm wondering if I order today if I'll get it on the launch day (Friday) and did you ask for delivery at store or at home ? thank you

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

mblanke
I plan to stick around

So just to confirm EEP/ small business no way of tracking where you are in the order? I was 99/99 yesterday at 14:45 EST

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

mblanke
I plan to stick around

Had to contact Rogers business and I'm now 99/125 still no clear way to track any progress. Can anyone clarify if phone are being delivered tomorrow or shipped? This rogers chat guy keeps telling me that have no phones.. yet I see people in the forum with progress changes which leads me to believe there are some.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Meowmix
I'm a trusted advisor
Hello @LamG

I doubt you would get it at launch if you order it today ( a day before the launch). You may end up getting it next week. You can also check stores tomorrow..

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Meowmix
I'm a trusted advisor
Hello @mblanke

https://www.rogers.com/web/content/Rogers-Reservation-System

Have you logged into you're account like the link shows to see?

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

mblanke
I plan to stick around
@Meowmix
I don’t see a spot to check your reservation. Part of the problem is I have 2 accounts. Business for my phone and other services and another personal one for my wife’s phone. All using the same email address

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

chrisuz91
I plan to stick around
My iPhone 12 Pro is now showing up in my Rogers account with the device balance and an upgrade date of today. Still no shipping to home notification yet but this is progress.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Same here. At least this confirms that the preorder process went through as intended. Without any feedback since last Friday, it wasn't clear, unlike the normal device reservation process.

 

Now, hopefully we get it delivered tomorrow!

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

ChiCheng
I've been here awhile

Same. I saw the device is now updated in my account, but no info the shipping/delivery.

 

Hopefully we get that today.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

StevenWongo
I've been here awhile

Can confirm that my plan has been updated to the new  phone. No shipping details yet.

I also have a device reservation that was shipped and will be at my local store tomorrow. Do I have two devices accidently?

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

chrisuz91
I plan to stick around
If you chose ship to home AND device reservation, then yes it seems you will have two devices.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

mblanke
I plan to stick around

@Meowmix  now 99/127 no way for me to track it online.

 

according to rogers rep, if shipped tomorrow doesn't mean received tomorrow. no eta

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Meowmix
I'm a trusted advisor
Hello @chrisuz91

Yes however a reservation is NOT a hardware upgrade. You're only reserving a phone in ur name to be shipped to the store. So if u get the order via ship to home or from another location, u can call ur location and ask then to kindly give that phone u reserved to someone else.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Meowmix
I'm a trusted advisor
Hello @mblanke

Mort ship to home orders that get shipped out on delivery have been delivered on the same day.

The ONLY way this don't happen is if th weather is bad, UPS doesn't have enough trucks to do same day delivery or something outside of Rogers hands.