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Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Meowmix
I'm a trusted advisor

Hey Everyone! 😀

 

Welcome back to my annual Apple Reservation thread! Once again Apple will announce their new  iPhone 12 line up! Once they do, Rogers will Open up their reservations for the phones! I will do a life update to make sure everyone is up to date!  This line up will Include the iPhone 12, 12 mini, 12 Pro and 12 Pro Max ( the Pro Max will be pre ordered and  released in mid November as per many leaks). 

 

 

  • How you will reserve if you’re an existing customer:
    Log in to My Account on Rogers.com
    Under Account choose Wireless.
    Go to Manage My Device at the bottom of the page.
    Click Upgrade My Device.
    Choose 12 mini, 12, 12 pro. The iPhone 12 Pro Max will be pre ordered starting Mid November.  ( Choose as a “ Pre order”
    Pick either Ship To Home or Ship To store (Device Reservation)
    Choose a phone from the Phone Model drop-down.
    Only phones that can be reserved will appear.


Review the account information next to your selection.
The email address must be auto-populated in the right section of the reservation form. Otherwise, you can’t reserve a device.
If the email is not auto-populated, first add the email address in the appropriate field of your My Account profile. Then, log out and log back in.
Select a store to pick up your phone.
 Review the reservation details and click I AGREE to accept the Terms and Conditions.
 Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.

 

Make sure you understand that you will have to sign a new contract which now you have to pay taxes upfront for the device and pay monthly for it. This is the new way of getting a device. 


How to reserve if you’re a new customer
Go to https://www.rogers.com/web/link/DeviceReservation?forwardTo=nrsRegisteredCustomer
Click Sign Up and enter your email address. ( It may tell you to also input all your info again.)
Under Phone Information, choose the device you want to reserve, and click Continue. Only devices available for reservation will appear.
Fill out the form under Personal Details and click Continue.
Fill out the Payment Details for the refundable $40 reservation fee and click Continue.
Select a store for device pick-up and click Continue.
Review the reservation details and click I AGREE to accept the Terms and Conditions.
Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.


  • Online Statuses
    Open - Phone has been reserved
    In Progress - Phone is in inventory and the order is being processed
    Shipped - Phone is on its way to the chosen store
    Cancelled - Reservation has been cancelled


Keeping you up posted along the way
You’ll receive the following confirmations:
An email after completing the reservation
Weekly status emails confirming you number in line on the waiting list
An email when the device has been shipped to the store. (Includes a delivery tracking number)
Phone call from a store representative when the device is ready for pick-up


Good things to know
Phone can only be reserved, not purchased ( The purchase of the device will be done in store)
You can change the pick-up location when the online order status is open. If the order status is in progress or shipped, the location cannot be changed
Shipments typically take up 4 days, and your device is held in store for 3 days ( The delivery can be next day in most cases)
If you don’t pick up your phone within 3 days, the reservation will be cancelled and be sold to a walk in customer. You can make alternate arrangements with the store manager if need be.
Only the account holder or an authorized level 1 user (someone authorized to make changes on the account) can pick up the phone. Photo ID is required when picking up the phone.
If a reservation was made to a location that is now closed, We’ll send the device to the closest Rogers store or authorized dealer in the area. The new store will contact you when the device arrives and is ready for pick up.


Reservation Fee
“What about this $40 reservation fee? Will it be returned to me?” You betcha. You’ll get a credit of $40 (+ taxes) for the reservation fee on your account if you reserved as an existing customer or to the original credit card if you reserved to activate a new line. Your reservation fee will be credited when:
Your phone ships from our warehouse or
You cancel your reservation online.
Before you go to the store to pick up your new phone, why not get a quote for your old phone and trade it in for a credit!


Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse, goes to the store & they call you. 

 

 

For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

 

I know its alot to read at the moment but i am trying to cover all the bases for everyone so everyone knows how the reservation works and what they need to know! as always do not be afraid to ask any question you have as I or any other member will answer it for you. I will do my best and answer all questions 😺

 

495 REPLIES 495

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Proclariyt Max Questions / Reservation numbers!.

ravi_sakic
I plan to stick around

hmm, wondering if someone can clear this up for me.

 

 

I want to break my existing contract (330$ left) as it is online 1 year in.

Then i want to sign up with a pre order to get the iPhone 12 pro.

Does rogers still give a subsidy on the price of the phone with a 2 year contract?

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Proclariyt Max Questions / Reservation numbers!.

Meowmix
I'm a trusted advisor
Hello @ravi_sakic

You will need to pay the $330 when you do the upgrade. As for the new terms. Rogers does Edge Financing. You need to pay the taxes upfront but also pay out the amount of the device within 24 moths.

https://www.rogers.com/consumer/wireless/upfront-edge

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

SabrinaMolella
I plan to stick around
I literally cannot find “Manage My Device” on my account. Did this all change?

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

mikebratua
I plan to stick around

When will carrier pricing be released!?

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Meowmix
I'm a trusted advisor
Hello @SabrinaMolella

Yes it changed so I will change it next time I make this. You go into you're My Rogers - Wireless - Device.

You can also go on the Rogers site and pick the phone you want. It will give you the options to reserve for pickup or ship to you.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Meowmix
I'm a trusted advisor
Hello @mikebratua

" The iPhone 12 Pro starts at $1,399 CAD for 128GB variant, $1,539 for the 256GB model and the 512GB variant costs $1,809.

Meanwhile, the 6.7-inch iPhone 12 Pro Max starts at $1,549 for the 128GB version. The 256GB costs $1,689 and lastly the $512GB is a whopping $1,959.

The 5.4-inch iPhone 12 mini starts at $979 for the 64GB version, the 128GB sports a $1,049 price tag and lastly the 256GB variant has a retail price of $1,189.

And lastly, iPhone 12 starts at $1,129 for the 64GB variant, the 128GB version starts at $1,199 and the 256GB iPhone 12 costs $1,339."

Rogers will update their website when the pre orders / reservations open up. It will give you the total cost each month you need to pay for the device as well.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

JeremyB
I plan to stick around
I just want to buy the pro outright. Can I do that through Rogers or am I better off to order from the Apple website? Thanks for the help

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

TyByte
I've been here awhile

Apple. You will be more likely to get it at launch then Rogers.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

JeremyB
I plan to stick around
Thanks for your help

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

SabrinaMolella
I plan to stick around
Hey guys,

So I just tried on the device registration page and selected my city and I am spot #1 for my city ?!

But I thought the registration began at 8am?!

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

SlyM
I plan to stick around

Mine still shows the page that they’re getting ready. 🤷🏻‍

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Viande
I plan to stick around
That's normal. They always put it on before the "official" time. I am #2 for a Pro 128GB Blue. 🙂

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

SabrinaMolella
I plan to stick around
Had it ever happened before where maybe different cities get them in? Idk...

I even got the email confirming it and everything

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Viande
I plan to stick around

For those of you who plan to renew with a retention plan, will you either

- Select the "Upgrade" option from the website and then call to have your plan be adjusted?

- Reserve in-store and have it done over the phone live?

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

SlyM
I plan to stick around
Mine's still showing it as we're getting ready, but the time to check back has now changed to 5:30am (I'm in Vancouver). Oy!

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Viande
I plan to stick around
We're talking about different pages. There is a "in-store reservation" page. You're looking at the Device Upgrade page.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

SlyM
I plan to stick around

'We're talking about different pages. There is a "in-store reservation" page. You're looking at the Device Upgrade page."
You mean through Apple or Rogers?  Went through Rogers, upgrade device re information on this thread.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

SlyM
I plan to stick around

It finally switched over under Upgrade my device at 5:10am, then crapped out. Finally able to reserve the Blue 256gb 12Pro - #21.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Meowmix
I'm a trusted advisor
Hello @SabrinaMolella

It seems in some regions it opened up earlier then expected. The system has done this before.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Dean604
I plan to stick around

Hi

Does the esim support 5g speeds or do I need to use a physical sim instead.

Re: Apple iPhone 12 Mini, 12, 12 pro & 12 Pro Max Questions / Reservation numbers!.

Meowmix
I'm a trusted advisor
Hello @Dean604

E-Sim will automatically provide 5G.


HOWEVER. Canada will not be getting the ultra high speed 5G speeds or the side antenna like the US model. No carrier in Canada had access to the mmwave. We will have 5G but nothing near to What Verizon has or what the side antenna can offer. Read below.

https://mobilesyrup.com/2020/10/15/canadian-version-apple-iphone-12-no-mmwave-5g-antenna/