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Apple iPhone 11 / 11 Pro Questions / Reservation

Meowmix
I'm a trusted advisor

Hey Everyone!

Welcome back to my annual Apple iPhone Reservation thread! Once again its the time of the year that Apple will announce their new iPhone line up. Once they do, Rogers will Open up their reservations for the phones!

How you will reserve if you’re an existing customer:
Log in to My Account on Rogers.com
Under Account choose Wireless.
Go to Manage My Device at the bottom of the page.
Click Upgrade My Device.
Choose The new Apple iPhone ( which ever model you want) as a “ Pre order”
Pick either Ship To Home or Ship To store (Device Reservation)
Choose a phone from the Phone Model drop-down.
Only phones that can be reserved will appear.


7. Review the account information next to your selection.
The email address must be auto-populated in the right section of the reservation form. Otherwise, you can’t reserve a device.
If the email is not auto-populated, first add the email address in the appropriate field of your My Account profile. Then, log out and log back in.
8. Select a store to pick up your phone.
9. Review the reservation details and click I AGREE to accept the Terms and Conditions.
10. Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.


How to reserve if you’re a new customer
Go to https://www.rogers.com/web/link/DeviceReservation?forwardTo=nrsRegisteredCustomer
Click Sign Up and enter your email address. ( It may tell you to also input all your info again.)
Under Phone Information, choose the device you want to reserve, and click Continue. Only devices available for reservation will appear.
Fill out the form under Personal Details and click Continue.
Fill out the Payment Details for the refundable $40 reservation fee and click Continue.
Select a store for device pick-up and click Continue.
Review the reservation details and click I AGREE to accept the Terms and Conditions.
Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.


Online Statuses
Open - Phone has been reserved
In Progress - Phone is in inventory and the order is being processed
Shipped - Phone is on its way to the chosen store
Cancelled - Reservation has been cancelled


Keeping you up posted along the way
You’ll receive the following confirmations:
An email after completing the reservation
Weekly status emails confirming you number in line on the waiting list
An email when the device has been shipped to the store. (Includes a delivery tracking number)
Phone call from a store representative when the device is ready for pick-up


Good things to know
Phone can only be reserved, not purchased ( The purchase of the device will be done in store)
You can change the pick-up location when the online order status is open. If the order status is in progress or shipped, the location cannot be changed
Shipments typically take up 4 days, and your device is held in store for 3 days ( The delivery can be next day in most cases)
If you don’t pick up your phone within 3 days, the reservation will be cancelled and be sold to a walk in customer. You can make alternate arrangements with the store manager if need be.
Only the account holder or an authorized level 1 user (someone authorized to make changes on the account) can pick up the phone. Photo ID is required when picking up the phone.
If a reservation was made to a location that is now closed, We’ll send the device to the closest Rogers store or authorized dealer in the area. The new store will contact you when the device arrives and is ready for pick up.


Reservation Fee
“What about this $40 reservation fee? Will it be returned to me?” You betcha. You’ll get a credit of $40 (+ taxes) for the reservation fee on your account if you reserved as an existing customer or to the original credit card if you reserved to activate a new line. Your reservation fee will be credited when:
Your phone ships from our warehouse or
You cancel your reservation online.
Before you go to the store to pick up your new phone, why not get a quote for your old phone and trade it in for a credit!


Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.
.For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.


They also started a pre ordering system done online being charged on your CC ( Credit card) imminently and having the device shipped to your home instead. 4 years ago with the iPhone 7 / 7 Plus and last year with the 8 &8+ with the X the ones that picked this way got it the day of launch or day after launch but only a few did. Not everyone. This way is a good way but sadly u do not see any status updates like u do with the reservation system and only get a confirmation email and a shipment email. ( some did not get any email until the unit got shipped with QMS or UPS). Please do remember. Using the SHIP TO HOME option does NOT give u any insight of updates or status. You will only get notified when it ships out.

i now its alot to read at the moment but i am trying to cover all the bases for everyone so everyone knows how the reservation works and what they need to know! as always do not be afraid to ask any question you have as I or any other member will answer it for you. I will do my best and answer all questions 😀

429 REPLIES 429

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

vsnlweb
I plan to stick around

@Daveftw wrote:

Clock just struck midnight.

 

Preordered the hardware upgrade at noon, on saturday. Still no emails. No account changes.


Same... No change! Smiley Frustrated

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

Daveftw
I plan to stick around

Looking back to last year when I did this same ship to home preorder....i got emails at 6:00am MST. 

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

acocozzo
I plan to stick around
Received my UPS shipping email (ship to home) at 11:30pm EDT on September 19. Hope everyone enjoys their phones today. I’m working till 5 so no excitement till I get home.

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

Daveftw
I plan to stick around

. everyones getting delivered today :'(

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

bsnider001
I plan to stick around

Just a small update: my UPS tracking number still shows "Shipment Ready for UPS" on the UPS website, but the estimated delivery date is still today... shipping from Mississauga to Ottawa...

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

Daveftw
I plan to stick around
100% I am not getting my phone.

I even ordered it on the 14th. Everybody else is saying they have shipping notifications. I have nothing in my email.

That's a burn.

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

acocozzo
I plan to stick around
The preorder started on the 13th at 8am. You can’t really expect to get it launch day if you wait a full 24 hours after pre order starts

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

Daveftw
I plan to stick around

I 100% can expect that, especially after seeing people who ordered no less than 48 hours ago, the same phone model and the same ship to home hard ware upgrade get their shipping and tracking information and account updated.

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

kameleon
I plan to stick around
@Daveftw Yea, rare to get it on launch day if you didn’t order it first day.

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

Amruta09
I plan to stick around

@acocozzo

 

Even if your reservation position was just 33?

 

I am still at 14 😞

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

acocozzo
I plan to stick around
@Amruta09
We’re talking ship to home pre orders. Not device reservations.

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

sunnnyboyyyyy
I plan to stick around
PUROLATOR JUST DROPPED OFF MY PHONE!!!!!

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

Coffaholic
I'm here a lot
Account got updated yesterday with the iPhone 11 pro max 256gb so I was hoping to get a shipping notification overnight. Looks like I didn’t 😕

Did a device upgrade so no reservation number. Just gotta wait for the email.

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

nasa25
I'm a trusted contributor

@sunnnyboyyyyy   congrats! enjoy the phone 🙂 

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

vsnlweb
I plan to stick around

@sunnnyboyyyyy congrats man! Enjoy it! Send pics! lol

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

joyn6160
I plan to stick around
Received shipping notification last night. Coming from Mississauga via UPS but no movement on the package this morning.

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

bsnider001
I plan to stick around

@joyn6160 same, mine still shows it needs to be picked up...

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

humutoor
I plan to stick around

Any update for corporate orders? My order still stuck in pre-fulfillment. I know I won't be getting it today but some movement or information would be helpful.

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

vsnlweb
I plan to stick around
Went to the store that I shipped my iPhone to via the reservations process and they told they didn't get any iPhone pros at all. Like how is that even possible? Is Roger's the only carrier that doesn't order enough phones? How does a whole store not get any Pro's? Whoever does their purchasing does not know how to anticipate demand.

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

sunnnyboyyyyy
I plan to stick around
Will do, im at work right now so I haven’t actually seen then phone yet but it has delivered.

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

gageev
I plan to stick around
Just picked up my pro max from my Rogers store . Going to go back to work and set this bad boy up