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Apple iPhone 11 / 11 Pro Questions / Reservation

Meowmix
I'm a Trusted Advisor

Hey Everyone!

Welcome back to my annual Apple iPhone Reservation thread! Once again its the time of the year that Apple will announce their new iPhone line up. Once they do, Rogers will Open up their reservations for the phones!

How you will reserve if you’re an existing customer:
Log in to My Account on Rogers.com
Under Account choose Wireless.
Go to Manage My Device at the bottom of the page.
Click Upgrade My Device.
Choose The new Apple iPhone ( which ever model you want) as a “ Pre order”
Pick either Ship To Home or Ship To store (Device Reservation)
Choose a phone from the Phone Model drop-down.
Only phones that can be reserved will appear.


7. Review the account information next to your selection.
The email address must be auto-populated in the right section of the reservation form. Otherwise, you can’t reserve a device.
If the email is not auto-populated, first add the email address in the appropriate field of your My Account profile. Then, log out and log back in.
8. Select a store to pick up your phone.
9. Review the reservation details and click I AGREE to accept the Terms and Conditions.
10. Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.


How to reserve if you’re a new customer
Go to https://www.rogers.com/web/link/DeviceReservation?forwardTo=nrsRegisteredCustomer
Click Sign Up and enter your email address. ( It may tell you to also input all your info again.)
Under Phone Information, choose the device you want to reserve, and click Continue. Only devices available for reservation will appear.
Fill out the form under Personal Details and click Continue.
Fill out the Payment Details for the refundable $40 reservation fee and click Continue.
Select a store for device pick-up and click Continue.
Review the reservation details and click I AGREE to accept the Terms and Conditions.
Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.


Online Statuses
Open - Phone has been reserved
In Progress - Phone is in inventory and the order is being processed
Shipped - Phone is on its way to the chosen store
Cancelled - Reservation has been cancelled


Keeping you up posted along the way
You’ll receive the following confirmations:
An email after completing the reservation
Weekly status emails confirming you number in line on the waiting list
An email when the device has been shipped to the store. (Includes a delivery tracking number)
Phone call from a store representative when the device is ready for pick-up


Good things to know
Phone can only be reserved, not purchased ( The purchase of the device will be done in store)
You can change the pick-up location when the online order status is open. If the order status is in progress or shipped, the location cannot be changed
Shipments typically take up 4 days, and your device is held in store for 3 days ( The delivery can be next day in most cases)
If you don’t pick up your phone within 3 days, the reservation will be cancelled and be sold to a walk in customer. You can make alternate arrangements with the store manager if need be.
Only the account holder or an authorized level 1 user (someone authorized to make changes on the account) can pick up the phone. Photo ID is required when picking up the phone.
If a reservation was made to a location that is now closed, We’ll send the device to the closest Rogers store or authorized dealer in the area. The new store will contact you when the device arrives and is ready for pick up.


Reservation Fee
“What about this $40 reservation fee? Will it be returned to me?” You betcha. You’ll get a credit of $40 (+ taxes) for the reservation fee on your account if you reserved as an existing customer or to the original credit card if you reserved to activate a new line. Your reservation fee will be credited when:
Your phone ships from our warehouse or
You cancel your reservation online.
Before you go to the store to pick up your new phone, why not get a quote for your old phone and trade it in for a credit!


Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.
.For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.


They also started a pre ordering system done online being charged on your CC ( Credit card) imminently and having the device shipped to your home instead. 4 years ago with the iPhone 7 / 7 Plus and last year with the 8 &8+ with the X the ones that picked this way got it the day of launch or day after launch but only a few did. Not everyone. This way is a good way but sadly u do not see any status updates like u do with the reservation system and only get a confirmation email and a shipment email. ( some did not get any email until the unit got shipped with QMS or UPS). Please do remember. Using the SHIP TO HOME option does NOT give u any insight of updates or status. You will only get notified when it ships out.

i now its alot to read at the moment but i am trying to cover all the bases for everyone so everyone knows how the reservation works and what they need to know! as always do not be afraid to ask any question you have as I or any other member will answer it for you. I will do my best and answer all questions 😀

429 REPLIES 429

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

mightyman
I Plan to Stick Around
What phone did you order?
Havent had movement on ip11pmax green 256 in 3 weeks now.

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

nasa25
I'm a Trusted Contributor
You guys without movement can just reserve directly through Apple. Then go into the Apple store and do the carrier upgrade. They have lots of stock.

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

mightyman
I Plan to Stick Around
But can we do the financing option with our carrier‘S choice?

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

nasa25
I'm a Trusted Contributor
I believe they have an Apple store rep that’s trained on all the carriers systems. You’d be upgraded through the Rogers system and able to take advantage of whatever financing options Rogers has. Basically it’s the exact same thing as upgrading through a Rogers store but you’re physically upgrading at the Apple store

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

Meowmix
I'm a Trusted Advisor
Hello @mightyman

Yes they can! All Apple stores have trained Apple staff that can do carrier upgrades in store. They can do all the options that the carriers offer.

My buddy works for the Eaton center location and he was one out of the 6 that are trained to do this. More staff are being trained as well!.

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

mightyman
I Plan to Stick Around
Thank you. I did that and Im schedule to pick up the phone later this evening. Thanks for the tip.

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

Manny1299
I Plan to Stick Around

THANK YOU! SERIOUSLY... THANK YOU!!

 

I went to Apple and picked up my iPhone 11 Pro Max, Silver, 512GB! I wish I had known I could do the Rogers Financing there. But it wasn't so easy... I was ready to close my account and switch companies.

 

I switched from a corporate plan to a consumer plan and 24 month financing. When I went to Apple, they said the business code was preventing them from letting me upgrade. So a Rogers rep was able to take it off...but the Apple rep still wasn't able to process it. They said my order was pending, so I can't upgrade until I cancel my order... The Rogers business rep said even though it says my order is pending, there's no order number or device, apparently I had 24 month financing on nothing?! I explained I have an email from Rogers saying I ordered the device, but there's no order number in that email. She said she's heard other had the similar issues. So at that point, she said she's sending me to a rep to deal with Consumer accounts. The Consumer Rogers rep told me that I might not be able to do the financing upgrade at the Apple Store, which I quickly said if I can't get the upgrade now to cancel my account. I've waited 5 weeks and the last rep can't even see my order was placed correctly! She told me to as the Apple rep to try again and it worked within 2 minutes. So thankfully, I walked out with my new iPhone... I'm going on my honeymoon in a few weeks, and I wanted to leave the DSLR home for once! Can't wait! 

 

TLDR: Rogers said my order was processing, and not ordered, at the same time. Said I want to close my account, and it was fixed. Apple did the 24 month financing through Rogers for me. 

 

Thanks everyone for helping!! And for keeping me sane! 

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

nasa25
I'm a Trusted Contributor
@Manny1299

Glad to hear you were able to get your new phone. Enjoy it!

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

How to track my parcel in the world I m order I phone11pro max

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

Meowmix
I'm a Trusted Advisor
Hello @ManpreetSingh

First off. How did you order the phone? Did you do a reservation to the store or ship to home?.
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