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Apple iPhone 11 / 11 Pro Questions / Reservation

Meowmix
I'm a Trusted Advisor

Hey Everyone!

Welcome back to my annual Apple iPhone Reservation thread! Once again its the time of the year that Apple will announce their new iPhone line up. Once they do, Rogers will Open up their reservations for the phones!

How you will reserve if you’re an existing customer:
Log in to My Account on Rogers.com
Under Account choose Wireless.
Go to Manage My Device at the bottom of the page.
Click Upgrade My Device.
Choose The new Apple iPhone ( which ever model you want) as a “ Pre order”
Pick either Ship To Home or Ship To store (Device Reservation)
Choose a phone from the Phone Model drop-down.
Only phones that can be reserved will appear.


7. Review the account information next to your selection.
The email address must be auto-populated in the right section of the reservation form. Otherwise, you can’t reserve a device.
If the email is not auto-populated, first add the email address in the appropriate field of your My Account profile. Then, log out and log back in.
8. Select a store to pick up your phone.
9. Review the reservation details and click I AGREE to accept the Terms and Conditions.
10. Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.


How to reserve if you’re a new customer
Go to https://www.rogers.com/web/link/DeviceReservation?forwardTo=nrsRegisteredCustomer
Click Sign Up and enter your email address. ( It may tell you to also input all your info again.)
Under Phone Information, choose the device you want to reserve, and click Continue. Only devices available for reservation will appear.
Fill out the form under Personal Details and click Continue.
Fill out the Payment Details for the refundable $40 reservation fee and click Continue.
Select a store for device pick-up and click Continue.
Review the reservation details and click I AGREE to accept the Terms and Conditions.
Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.


Online Statuses
Open - Phone has been reserved
In Progress - Phone is in inventory and the order is being processed
Shipped - Phone is on its way to the chosen store
Cancelled - Reservation has been cancelled


Keeping you up posted along the way
You’ll receive the following confirmations:
An email after completing the reservation
Weekly status emails confirming you number in line on the waiting list
An email when the device has been shipped to the store. (Includes a delivery tracking number)
Phone call from a store representative when the device is ready for pick-up


Good things to know
Phone can only be reserved, not purchased ( The purchase of the device will be done in store)
You can change the pick-up location when the online order status is open. If the order status is in progress or shipped, the location cannot be changed
Shipments typically take up 4 days, and your device is held in store for 3 days ( The delivery can be next day in most cases)
If you don’t pick up your phone within 3 days, the reservation will be cancelled and be sold to a walk in customer. You can make alternate arrangements with the store manager if need be.
Only the account holder or an authorized level 1 user (someone authorized to make changes on the account) can pick up the phone. Photo ID is required when picking up the phone.
If a reservation was made to a location that is now closed, We’ll send the device to the closest Rogers store or authorized dealer in the area. The new store will contact you when the device arrives and is ready for pick up.


Reservation Fee
“What about this $40 reservation fee? Will it be returned to me?” You betcha. You’ll get a credit of $40 (+ taxes) for the reservation fee on your account if you reserved as an existing customer or to the original credit card if you reserved to activate a new line. Your reservation fee will be credited when:
Your phone ships from our warehouse or
You cancel your reservation online.
Before you go to the store to pick up your new phone, why not get a quote for your old phone and trade it in for a credit!


Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.
.For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.


They also started a pre ordering system done online being charged on your CC ( Credit card) imminently and having the device shipped to your home instead. 4 years ago with the iPhone 7 / 7 Plus and last year with the 8 &8+ with the X the ones that picked this way got it the day of launch or day after launch but only a few did. Not everyone. This way is a good way but sadly u do not see any status updates like u do with the reservation system and only get a confirmation email and a shipment email. ( some did not get any email until the unit got shipped with QMS or UPS). Please do remember. Using the SHIP TO HOME option does NOT give u any insight of updates or status. You will only get notified when it ships out.

i now its alot to read at the moment but i am trying to cover all the bases for everyone so everyone knows how the reservation works and what they need to know! as always do not be afraid to ask any question you have as I or any other member will answer it for you. I will do my best and answer all questions 😀

429 REPLIES 429

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

bsnider001
I Plan to Stick Around

Update from my Friday situation: UPS didn't pick up my order until Friday morning, but it looks like I'm getting it shipped to me today! Currently out for delivery as I post, for a ship to home order.

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

Amruta09
I Plan to Stick Around

I canceled my reservation and bought Midnight Green pro max from Apple store. The phone is now in stock in Mississauga if anyone is interested.

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

humutoor
I Plan to Stick Around

Topic seems to have run out of steam. Any update on any corporate orders going out? I'm still stuck in the pre-fulfillment phase. 

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

Hmlk7
I Plan to Stick Around
Pretty much all corporate orders are still at pre fulfillment. I don’t think they even processed one corporate pre order lol. Not sure but yeah still stuck.

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

humutoor
I Plan to Stick Around

Changed to Order in Progress (Activation) but the queue changed to 0/50 as well. Not sure what is going on

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

Hmlk7
I Plan to Stick Around
I’m guessing that means your phone should be shipping soon. Congrats

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

Nims
I've Been Around

Hey, was wondering if you figured out the answer to your first question. How much would I pay monthly with the 115/mo plan? Would I have to pay anything upfront?

Getting a lot of conflicting information about it.

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

marinerbc
I Plan to Stick Around

512 Pro space grey, # 1 position just shipped today , account with Corporate discount made reservation as soon as it open pacific time

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

marinerbc
I Plan to Stick Around

let me jump in if you will

for iPhone 11 pro 512 GB on Infinite +10 - Edge 40 , up front $ 420 + tax with up front edge of $ 530  payable after 2 years  + tax to keep the phone or return the phone in good condition and owe nothing.

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

spikelev
I Plan to Stick Around

I am #1 in corporate for 64, green 11 pro max. no movement yet, i'm hoping it goes today to get it before Monday. 

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

humutoor
I Plan to Stick Around

No movement as in still in the pre-fulfillment phase?

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

spikelev
I Plan to Stick Around

yes i'm still pre-fulfillment and placed order 8:01 AM on the 13th 

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

spikelev
I Plan to Stick Around

I think they forgot about the corporate customers. 

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

humutoor
I Plan to Stick Around

My phone just shipped.

 

There was some error on their end so I had to call in because my status went back to Pending Activation. It was fixed back to In Progress (Activation) then In Progress (Finalization) soon after and now shipped-closed. My account has been updated with the phone.

 

Received an email that it has been shipped but no tracking number. But, won't complain as so many are still waiting. 

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

Darrylpierce
I've Been Here Awhile

So tomorrow will be three weeks since preorder.  Since I requested Ship to Home I apparently can't find out what position I am in.  Weird because the option was pick up at store or ship to home to receive it faster ...... yet I see people picking up from store but I can't even verify status.  

I was on a no tab Ignite plan before the preorder.  That was upgraded to the 24 month finance with the extra $20 being tacked on for the monthly plan rate.  So my current bill that is due is for the plan with device ..... but I am still using my own device that I brought.  I don't think the plan should change until they ship it at the very least.  Fingers crossed that the three week mark will see an email hit my inbox to say shipped!!

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

Manny1299
I Plan to Stick Around

Same! I ordered my iPhone Pro Max, 512GB, Silver on September 17th and I'm still waiting! It said shipping to home was faster. I've escalated and no one can tell me an accurate timeline.

 

A Rogers rep on reddit said: "We do have an internal memo regarding the issue and it is saying that we are to tell customers it is 2-3 weeks for fulfillment, but in reality you are looking at anywhere from 4-6 weeks or longer depending upon the model that you requested and the color."

 

https://www.reddit.com/r/Rogers/comments/dfzojy/just_back_ordered_iphone_11_pro_64gb_green_how/

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

mightyman
I Plan to Stick Around
It's been over a month since you placed the order and haven't received yet?

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

Manny1299
I Plan to Stick Around

Still haven't got it, still no device change on MyRogers. This is a joke! 

 

I did an upgrade, ship to home, financing for 24 months... no rep I've spoken to on the phone, twitter or reddit can tell me anything useful. 

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

Darrylpierce
I've Been Here Awhile

Yeah - same here.  I'm going to call in though again because when I ordered they changed my plan right away from a bring your own device and added $20 per month.  So I've spent an extra $40 and over two months when I am still using a phone that I own outright.  I don't think that should have changed until my phone was at least shipped.  

 

At this point I am doubtful of seeing it before the end of November.  I Apple has them in stock, and I would go there to grab one - but not sure if they could drop it on my plan with the 24 month financing Rogers is giving.  If they could I would grab it and then cancel the order with Rogers.  

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

Manny1299
I Plan to Stick Around

I talked to a rep online, and they said my device is ready to be released. They said they have a tool to check. I asked why the other reps didn't use this tool, even when I escalated. He said it may not have updated last week. We'll see. 

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

Darrylpierce
I've Been Here Awhile

So I just tried online (I called but couldn't wait on hold forever).  The guy gave me a tracking number for a tablet they sent me and said oh its been delivered on Oct 2.  When I said that isn't it he just said there can be delays of up to three weeks with preorders.  So as I approach week 6  - still no idea. 

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