09-10-2019 05:28 AM - last edited on 09-19-2019 09:24 PM by RogersAndy
Welcome back to my annual Apple iPhone Reservation thread! Once again its the time of the year that Apple will announce their new iPhone line up. Once they do, Rogers will Open up their reservations for the phones!
How you will reserve if you’re an existing customer:
Log in to My Account on Rogers.com
Under Account choose Wireless.
Go to Manage My Device at the bottom of the page.
Click Upgrade My Device.
Choose The new Apple iPhone ( which ever model you want) as a “ Pre order”
Pick either Ship To Home or Ship To store (Device Reservation)
Choose a phone from the Phone Model drop-down.
Only phones that can be reserved will appear.
7. Review the account information next to your selection.
The email address must be auto-populated in the right section of the reservation form. Otherwise, you can’t reserve a device.
If the email is not auto-populated, first add the email address in the appropriate field of your My Account profile. Then, log out and log back in.
8. Select a store to pick up your phone.
9. Review the reservation details and click I AGREE to accept the Terms and Conditions.
10. Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.
How to reserve if you’re a new customer
Go to https://www.rogers.com/web/link/DeviceReservation?forwardTo=nrsRegisteredCustomer
Click Sign Up and enter your email address. ( It may tell you to also input all your info again.)
Under Phone Information, choose the device you want to reserve, and click Continue. Only devices available for reservation will appear.
Fill out the form under Personal Details and click Continue.
Fill out the Payment Details for the refundable $40 reservation fee and click Continue.
Select a store for device pick-up and click Continue.
Review the reservation details and click I AGREE to accept the Terms and Conditions.
Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.
Open - Phone has been reserved
In Progress - Phone is in inventory and the order is being processed
Shipped - Phone is on its way to the chosen store
Cancelled - Reservation has been cancelled
Keeping you up posted along the way
You’ll receive the following confirmations:
An email after completing the reservation
Weekly status emails confirming you number in line on the waiting list
An email when the device has been shipped to the store. (Includes a delivery tracking number)
Phone call from a store representative when the device is ready for pick-up
Good things to know
Phone can only be reserved, not purchased ( The purchase of the device will be done in store)
You can change the pick-up location when the online order status is open. If the order status is in progress or shipped, the location cannot be changed
Shipments typically take up 4 days, and your device is held in store for 3 days ( The delivery can be next day in most cases)
If you don’t pick up your phone within 3 days, the reservation will be cancelled and be sold to a walk in customer. You can make alternate arrangements with the store manager if need be.
Only the account holder or an authorized level 1 user (someone authorized to make changes on the account) can pick up the phone. Photo ID is required when picking up the phone.
If a reservation was made to a location that is now closed, We’ll send the device to the closest Rogers store or authorized dealer in the area. The new store will contact you when the device arrives and is ready for pick up.
“What about this $40 reservation fee? Will it be returned to me?” You betcha. You’ll get a credit of $40 (+ taxes) for the reservation fee on your account if you reserved as an existing customer or to the original credit card if you reserved to activate a new line. Your reservation fee will be credited when:
Your phone ships from our warehouse or
You cancel your reservation online.
Before you go to the store to pick up your new phone, why not get a quote for your old phone and trade it in for a credit!
Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.
.For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.
They also started a pre ordering system done online being charged on your CC ( Credit card) imminently and having the device shipped to your home instead. 4 years ago with the iPhone 7 / 7 Plus and last year with the 8 &8+ with the X the ones that picked this way got it the day of launch or day after launch but only a few did. Not everyone. This way is a good way but sadly u do not see any status updates like u do with the reservation system and only get a confirmation email and a shipment email. ( some did not get any email until the unit got shipped with QMS or UPS). Please do remember. Using the SHIP TO HOME option does NOT give u any insight of updates or status. You will only get notified when it ships out.
i now its alot to read at the moment but i am trying to cover all the bases for everyone so everyone knows how the reservation works and what they need to know! as always do not be afraid to ask any question you have as I or any other member will answer it for you. I will do my best and answer all questions 😀
09-20-2019 07:58 PM - edited 09-20-2019 08:00 PM
@Hmlk7 I've been considering freedom mobile but I can't trust their service. I travel cross country frequently and depend on reception. (And if I'm being honest here, rogers reception has been actually extremely terrible this summer to the point where half the trips I didn't have service)
I've also had terrible experiences with bell. My only option left really is telus, but who knows if i will get a deal worth anything.
I really hate where telcom is in 2019. I wish we had more population and competition
09-20-2019 08:07 PM
09-20-2019 08:31 PM
09-20-2019 08:33 PM
@Daveftw HOME SHIP UPDATE:
HISTORY: I ordered iPhone 11 Pro Max Green @ 618am September 13 (MST) 18 min after preorder opened.
‘Last night I got the notification that my phone was ready for UPS
7am today my status went to ORGIN SCAN and was IN TRANSIT.
i was home most of the day. Nothing, I left, and of course at 3:52 pm UPS attempted delivery.
Its now been delivered to the local UPS Store for pickup, but they closed at 6. So tomorrow when they open at 12pm I’m picking it up. Woot!
09-20-2019 09:01 PM
09-20-2019 11:47 PM
09-21-2019 08:43 AM
Picked up my phone yesterday, but it's DOA! I'm stuck on this screen:
So right now, I have NO PHONE. I think I'm going to the Apple store to see what they can do.
09-21-2019 09:54 AM
09-21-2019 10:00 AM
09-21-2019 10:00 AM - last edited on 09-21-2019 10:02 AM by RogersTony
Okay, UPS is doin some sketchy stuff. My iPhone was supposed to be delivered yesterday and for some reason went from out for delivery to back in transit. I live in Toronto and it was coming from Mississauga but then said it was in Concord. Which makes sense because that's the closest UPS distribution centre. Whatever, not getting it on Friday. I look at the tracking this morning and the package is in Mount Hope. WHY ?
And on top of that, I had another package out for delivery which changed to in transit. But now instead of giving me a date, it says to check back later. And it's a valuable, limited edition pair of shoes...
09-21-2019 10:23 AM
09-21-2019 10:37 AM
09-21-2019 10:50 AM
09-21-2019 11:23 AM
09-21-2019 02:40 PM
09-21-2019 03:30 PM
09-21-2019 05:52 PM
09-21-2019 11:56 PM
09-22-2019 06:33 AM - edited 09-22-2019 07:02 AM
09-22-2019 04:37 PM
You're definitely not the only one.
I can't even cancel my services because of a "pending upgrade" that isn't showing up.
My old plan 10gb/$85 is now gone and they refuse to give it back, yet instead offer 5gb $85.
No word on my 11 pro max other than "wait until end of october to see when it ships".
It's a mess everywhere for quite a few people. Don't know who to call or who to talk to. Retentions department was a callous grumpy lady who really didn't want to talk to me. Wish I could help ya but I can't even cancel my rogers services. Lol.
09-22-2019 05:09 PM