09-10-2019 05:28 AM - last edited on 09-19-2019 09:24 PM by RogersAndy
Welcome back to my annual Apple iPhone Reservation thread! Once again its the time of the year that Apple will announce their new iPhone line up. Once they do, Rogers will Open up their reservations for the phones!
How you will reserve if you’re an existing customer:
Log in to My Account on Rogers.com
Under Account choose Wireless.
Go to Manage My Device at the bottom of the page.
Click Upgrade My Device.
Choose The new Apple iPhone ( which ever model you want) as a “ Pre order”
Pick either Ship To Home or Ship To store (Device Reservation)
Choose a phone from the Phone Model drop-down.
Only phones that can be reserved will appear.
7. Review the account information next to your selection.
The email address must be auto-populated in the right section of the reservation form. Otherwise, you can’t reserve a device.
If the email is not auto-populated, first add the email address in the appropriate field of your My Account profile. Then, log out and log back in.
8. Select a store to pick up your phone.
9. Review the reservation details and click I AGREE to accept the Terms and Conditions.
10. Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.
How to reserve if you’re a new customer
Go to https://www.rogers.com/web/link/DeviceReservation?forwardTo=nrsRegisteredCustomer
Click Sign Up and enter your email address. ( It may tell you to also input all your info again.)
Under Phone Information, choose the device you want to reserve, and click Continue. Only devices available for reservation will appear.
Fill out the form under Personal Details and click Continue.
Fill out the Payment Details for the refundable $40 reservation fee and click Continue.
Select a store for device pick-up and click Continue.
Review the reservation details and click I AGREE to accept the Terms and Conditions.
Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.
Open - Phone has been reserved
In Progress - Phone is in inventory and the order is being processed
Shipped - Phone is on its way to the chosen store
Cancelled - Reservation has been cancelled
Keeping you up posted along the way
You’ll receive the following confirmations:
An email after completing the reservation
Weekly status emails confirming you number in line on the waiting list
An email when the device has been shipped to the store. (Includes a delivery tracking number)
Phone call from a store representative when the device is ready for pick-up
Good things to know
Phone can only be reserved, not purchased ( The purchase of the device will be done in store)
You can change the pick-up location when the online order status is open. If the order status is in progress or shipped, the location cannot be changed
Shipments typically take up 4 days, and your device is held in store for 3 days ( The delivery can be next day in most cases)
If you don’t pick up your phone within 3 days, the reservation will be cancelled and be sold to a walk in customer. You can make alternate arrangements with the store manager if need be.
Only the account holder or an authorized level 1 user (someone authorized to make changes on the account) can pick up the phone. Photo ID is required when picking up the phone.
If a reservation was made to a location that is now closed, We’ll send the device to the closest Rogers store or authorized dealer in the area. The new store will contact you when the device arrives and is ready for pick up.
“What about this $40 reservation fee? Will it be returned to me?” You betcha. You’ll get a credit of $40 (+ taxes) for the reservation fee on your account if you reserved as an existing customer or to the original credit card if you reserved to activate a new line. Your reservation fee will be credited when:
Your phone ships from our warehouse or
You cancel your reservation online.
Before you go to the store to pick up your new phone, why not get a quote for your old phone and trade it in for a credit!
Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.
.For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.
They also started a pre ordering system done online being charged on your CC ( Credit card) imminently and having the device shipped to your home instead. 4 years ago with the iPhone 7 / 7 Plus and last year with the 8 &8+ with the X the ones that picked this way got it the day of launch or day after launch but only a few did. Not everyone. This way is a good way but sadly u do not see any status updates like u do with the reservation system and only get a confirmation email and a shipment email. ( some did not get any email until the unit got shipped with QMS or UPS). Please do remember. Using the SHIP TO HOME option does NOT give u any insight of updates or status. You will only get notified when it ships out.
i now its alot to read at the moment but i am trying to cover all the bases for everyone so everyone knows how the reservation works and what they need to know! as always do not be afraid to ask any question you have as I or any other member will answer it for you. I will do my best and answer all questions 😀
09-20-2019 11:13 AM
09-20-2019 11:28 AM
09-20-2019 11:40 AM
NO CHANCE my iPhone is getting delivered today. I order enough stuff online to know that if it's still in "shipment ready for pickup" the morning it' scheduled to be delivered, that's next business day. Sometimes UPS delivers on weekends, but I'm not holding my breath. Funny thing is I have a pair of shoes from Adidas in the exact same status but coming from Paris, Ontario instead of Mississauga to Toronto... UPS is probably insanely backed up because of all the iPhone deliveries considering Apple, Fido and I'm pretty sure Bell all use UPS as their primary delivery agent. I feel like there's a chance I might not even see either on Monday. Bravo UPS, way to make promises you can't handle without paying overtime and adding extra trucks/drivers.
09-20-2019 11:48 AM
Reserved mine (256 Midnight Green Pro Max) at 8:04 on Friday when it finally let me,didn't ship to home because of work.Figured I was better off picking it up. Went from 45 to 8 on Wednesday, no movement yet still open. Guess Rogers were given 37 units? Should have just went through Apple or best buy like I usually do.
09-20-2019 11:54 AM
09-20-2019 11:58 AM
Anyone else ship to home that has either shipped or delivered via UPS?
09-20-2019 12:17 PM
My ship to home update, was "Shipment ready for pickup" but as of 7am its now "In Transit"
09-20-2019 12:19 PM
That's evolution, it means whoever is the carrier has the phone in its possession and it is going towards you...
09-20-2019 12:20 PM
09-20-2019 12:26 PM
My apple purchased phone arrived like promised...haven't heard from my Rogers store about my reserved one that shows shipped...I figure I'll just stop in after work and see
09-20-2019 01:54 PM
My phone's here! Heading to the store later this afternoon to pick it up! 🙂
09-20-2019 02:08 PM
I was reservation #1 out of business customers for the iphone 11 pro max 64GB . green, are business customers orders filled last? mine hasn't shipped yet.
09-20-2019 02:15 PM - edited 09-20-2019 02:16 PM
I have my phone. I picked it up at my local Rogers this AM. Very smooth process, for me anyway. There were a lot of people just showing up asking for the "11". The only models the store had to spare were 11 and 11 Pro 64Gb. everything else they had was reserved. Best of luck to those still waiting and thanks to Meow Mix for doing this every year.
09-20-2019 02:20 PM
09-20-2019 02:55 PM
this pro max is a heavy son of a gun...makes picking up my X feel like a feather in comparison!
09-20-2019 03:16 PM
Well enjoy your phones mates.
Rogers says I won't be getting one until the end of October, and if I want to get one today I have to go physically enter every store to try. So much for preordering the morning of the 14th with ship to home. It doesn't mean anything.
This is the last straw for me, my time with this company has been less than pleasant. Cancelling the service today.
09-20-2019 03:19 PM
09-20-2019 03:22 PM - edited 09-20-2019 03:23 PM
@DaveftwI preordered the Morning of the 13th and I don't have mine... Don't see how you expect yours when you ordered a day later...
09-20-2019 03:23 PM
09-20-2019 03:24 PM
What phone/configuration did you order? Do you have a position number or you shipped to home?
09-20-2019 03:26 PM
No. End of October. The last week of October. Those are verbatim words from the phone support I just called.