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Apple iPhone 11 / 11 Pro Questions / Reservation

Meowmix
I'm a Trusted Advisor

Hey Everyone!

Welcome back to my annual Apple iPhone Reservation thread! Once again its the time of the year that Apple will announce their new iPhone line up. Once they do, Rogers will Open up their reservations for the phones!

How you will reserve if you’re an existing customer:
Log in to My Account on Rogers.com
Under Account choose Wireless.
Go to Manage My Device at the bottom of the page.
Click Upgrade My Device.
Choose The new Apple iPhone ( which ever model you want) as a “ Pre order”
Pick either Ship To Home or Ship To store (Device Reservation)
Choose a phone from the Phone Model drop-down.
Only phones that can be reserved will appear.


7. Review the account information next to your selection.
The email address must be auto-populated in the right section of the reservation form. Otherwise, you can’t reserve a device.
If the email is not auto-populated, first add the email address in the appropriate field of your My Account profile. Then, log out and log back in.
8. Select a store to pick up your phone.
9. Review the reservation details and click I AGREE to accept the Terms and Conditions.
10. Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.


How to reserve if you’re a new customer
Go to https://www.rogers.com/web/link/DeviceReservation?forwardTo=nrsRegisteredCustomer
Click Sign Up and enter your email address. ( It may tell you to also input all your info again.)
Under Phone Information, choose the device you want to reserve, and click Continue. Only devices available for reservation will appear.
Fill out the form under Personal Details and click Continue.
Fill out the Payment Details for the refundable $40 reservation fee and click Continue.
Select a store for device pick-up and click Continue.
Review the reservation details and click I AGREE to accept the Terms and Conditions.
Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.


Online Statuses
Open - Phone has been reserved
In Progress - Phone is in inventory and the order is being processed
Shipped - Phone is on its way to the chosen store
Cancelled - Reservation has been cancelled


Keeping you up posted along the way
You’ll receive the following confirmations:
An email after completing the reservation
Weekly status emails confirming you number in line on the waiting list
An email when the device has been shipped to the store. (Includes a delivery tracking number)
Phone call from a store representative when the device is ready for pick-up


Good things to know
Phone can only be reserved, not purchased ( The purchase of the device will be done in store)
You can change the pick-up location when the online order status is open. If the order status is in progress or shipped, the location cannot be changed
Shipments typically take up 4 days, and your device is held in store for 3 days ( The delivery can be next day in most cases)
If you don’t pick up your phone within 3 days, the reservation will be cancelled and be sold to a walk in customer. You can make alternate arrangements with the store manager if need be.
Only the account holder or an authorized level 1 user (someone authorized to make changes on the account) can pick up the phone. Photo ID is required when picking up the phone.
If a reservation was made to a location that is now closed, We’ll send the device to the closest Rogers store or authorized dealer in the area. The new store will contact you when the device arrives and is ready for pick up.


Reservation Fee
“What about this $40 reservation fee? Will it be returned to me?” You betcha. You’ll get a credit of $40 (+ taxes) for the reservation fee on your account if you reserved as an existing customer or to the original credit card if you reserved to activate a new line. Your reservation fee will be credited when:
Your phone ships from our warehouse or
You cancel your reservation online.
Before you go to the store to pick up your new phone, why not get a quote for your old phone and trade it in for a credit!


Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.
.For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.


They also started a pre ordering system done online being charged on your CC ( Credit card) imminently and having the device shipped to your home instead. 4 years ago with the iPhone 7 / 7 Plus and last year with the 8 &8+ with the X the ones that picked this way got it the day of launch or day after launch but only a few did. Not everyone. This way is a good way but sadly u do not see any status updates like u do with the reservation system and only get a confirmation email and a shipment email. ( some did not get any email until the unit got shipped with QMS or UPS). Please do remember. Using the SHIP TO HOME option does NOT give u any insight of updates or status. You will only get notified when it ships out.

i now its alot to read at the moment but i am trying to cover all the bases for everyone so everyone knows how the reservation works and what they need to know! as always do not be afraid to ask any question you have as I or any other member will answer it for you. I will do my best and answer all questions 😀

429 REPLIES 429

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

kameleon
I Plan to Stick Around
HOME ORDER SHIPPED!!!

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

vithu1531
I Plan to Stick Around

Anyone that has home shipping confirmation email, can you tell me if you see your device under myrogers and what the reference is on the tracking page?

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

fawazalkaed
I Plan to Stick Around
Yes I can @vithu1531

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

fawazalkaed
I Plan to Stick Around
@JagandeepBrar
Grats! Did you get a delivery date?

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

For reference since some people are asking:

- iPhone 11 Pro 64GB
- Ordered September 13th at 12 CST
- Didn’t get any updates until today, this morning around 7am CST MyROGERS updated to show that my device is the iPhone 11
- Around noon CST I got an email about my new wireless agreement
- At 6:42pm CST I got the shipping notification
- Being delivered via UPS (UPS Regular)
- UPS MyChoice says the delivery date is tomorrow (September 20th), as long as it is picked up today
- Doesn’t appear to be any reference number attached to the tracking

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

spacytracy
I've Been Here Awhile

I have 2 accounts under my name.  I ordered my phone first very early in the morning on the 13th.  Ordered for 2nd account later on that day.  Started a new line for a family member last night.  In my rogers account the new devices show up for my 2 other lines, but still shows my old device for my main account.  I received shipping notice just now for the phone I ordered second.

So yes for the phone that was shipped to my home it does show up in myrogers.  A little baffled as to how the phone I ordered before 8am still isn't even showing up.  I guess the gold 256gb Max might be a popular model this year.

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

bsnider001
I Plan to Stick Around

I received my UPS shipping email at around 7:37 PM EDT today! Estimated delivery date is tomorrow! I'm so hyped!

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

fawazalkaed
I Plan to Stick Around
Heyyy gratss dude!
I recieved everything just waiting "Purolator" to update my delivery date! Hopefully it's tomorrow omg the hype is real ! Where is your shipment coming from btw? Mine is from missassagua

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

Daveftw
I Plan to Stick Around

Enjoy your phones tomorrow guys. I won't be part of that club 😞

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

fawazalkaed
I Plan to Stick Around
Ship to home update!
Purolator just updated my delivery for tomorrow!
From Missasagua ON to Montréal QC

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

Hmlk7
I Plan to Stick Around
Corporate customers get no love

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

iNathan18
I Plan to Stick Around
@spacytracy

Yeah mine has moved since Monday (position 68). What’s weird is that when I check Saturday on the Apple store it was the only configuration still available for launch so maybe Rogers got sidelined on this one. I’ll try to reserve one tomorrow morning at the Apple Store or check my local BestBuy, or switch to another carrier since the new plans are not really great for my usage and if I keep mine I have to pay 1050 + tax for it.

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

ziglaub
I Plan to Stick Around

Received the call from the store and picking up my phone tomorrow!

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

Kunaal23
I Plan to Stick Around

Preordered an iPhone 11 Pro Max Green 256 at 8:03 AM on the 13th. Live in Toronto. No shipping email but I did get an account update email this morning (also had the IMEI) and my account has been updated with the iPhone 11 as well as how much I owe (my mortgage and iPhone means I owe a butt load of money, but at least this has no interest, haha). Oh well, if I get it Monday, I get it Monday. But assuming I'm getting a tracking number at some point. If it's UPS, it'll update on MyUPS. Anyone in Toronto get their shipping email yet? If so, what courier? 

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

sunnnyboyyyyy
I Plan to Stick Around

@Kunaal23  im also from the GTA the device has only updated on my rogers for me and I have not received any tracking info on it but since everyone else device is shipping from Mississauga im assuming we would get It maybe later tonight or early tomorrow morning since their shipping from so close to home.

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

Kunaal23
I Plan to Stick Around
Just got a hardware email! UPS. Got the tracking but it's not active, lol. So I should be good tomorrow.

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

sunnnyboyyyyy
I Plan to Stick Around

Update: I ordered Saturday at 5pm one day after pre order started

ordered the midnight green pro max 256gb 

 

and it has shipped to me from purolator, I don't think rogers is using Ups this Time around.

 

I live in the GTA.

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

kameleon
I Plan to Stick Around
Mine is UPS, Edmonton AB.

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

vsnlweb
I Plan to Stick Around

@sunnnyboyyyyy 


@sunnnyboyyyyy wrote:

Update: I ordered Saturday at 5pm one day after pre order started

ordered the midnight green pro max 256gb 

 

and it has shipped to me from purolator, I don't think rogers is using Ups this Time around.

 

I live in the GTA.



What position were you?

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

sunnnyboyyyyy
I Plan to Stick Around

@vsnlweb wrote:

@sunnnyboyyyyy 


@sunnnyboyyyyy wrote:

Update: I ordered Saturday at 5pm one day after pre order started

ordered the midnight green pro max 256gb 

 

and it has shipped to me from purolator, I don't think rogers is using Ups this Time around.

 

I live in the GTA.



What position were you?



I did a hardware upgrade I didn't reserve a phone. My buddy is a manager at one of my local rogers stores where I live  and he told me to order the phone anytime on the weekend and ill get it for launch day but don't do a reserve and pick up because rogers doesn't prioritize that over delivery to home because the devices are already paid for before shipping. also due to some customers doing a reserve and pick up in store they sometimes go in and can't even get the device.

 

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

Daveftw
I Plan to Stick Around

Clock just struck midnight.

 

Preordered the hardware upgrade at noon, on saturday. Still no emails. No account changes.

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