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Apple iPhone 11 / 11 Pro Questions / Reservation

Meowmix
I'm a trusted advisor

Hey Everyone!

Welcome back to my annual Apple iPhone Reservation thread! Once again its the time of the year that Apple will announce their new iPhone line up. Once they do, Rogers will Open up their reservations for the phones!

How you will reserve if you’re an existing customer:
Log in to My Account on Rogers.com
Under Account choose Wireless.
Go to Manage My Device at the bottom of the page.
Click Upgrade My Device.
Choose The new Apple iPhone ( which ever model you want) as a “ Pre order”
Pick either Ship To Home or Ship To store (Device Reservation)
Choose a phone from the Phone Model drop-down.
Only phones that can be reserved will appear.


7. Review the account information next to your selection.
The email address must be auto-populated in the right section of the reservation form. Otherwise, you can’t reserve a device.
If the email is not auto-populated, first add the email address in the appropriate field of your My Account profile. Then, log out and log back in.
8. Select a store to pick up your phone.
9. Review the reservation details and click I AGREE to accept the Terms and Conditions.
10. Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.


How to reserve if you’re a new customer
Go to https://www.rogers.com/web/link/DeviceReservation?forwardTo=nrsRegisteredCustomer
Click Sign Up and enter your email address. ( It may tell you to also input all your info again.)
Under Phone Information, choose the device you want to reserve, and click Continue. Only devices available for reservation will appear.
Fill out the form under Personal Details and click Continue.
Fill out the Payment Details for the refundable $40 reservation fee and click Continue.
Select a store for device pick-up and click Continue.
Review the reservation details and click I AGREE to accept the Terms and Conditions.
Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.


Online Statuses
Open - Phone has been reserved
In Progress - Phone is in inventory and the order is being processed
Shipped - Phone is on its way to the chosen store
Cancelled - Reservation has been cancelled


Keeping you up posted along the way
You’ll receive the following confirmations:
An email after completing the reservation
Weekly status emails confirming you number in line on the waiting list
An email when the device has been shipped to the store. (Includes a delivery tracking number)
Phone call from a store representative when the device is ready for pick-up


Good things to know
Phone can only be reserved, not purchased ( The purchase of the device will be done in store)
You can change the pick-up location when the online order status is open. If the order status is in progress or shipped, the location cannot be changed
Shipments typically take up 4 days, and your device is held in store for 3 days ( The delivery can be next day in most cases)
If you don’t pick up your phone within 3 days, the reservation will be cancelled and be sold to a walk in customer. You can make alternate arrangements with the store manager if need be.
Only the account holder or an authorized level 1 user (someone authorized to make changes on the account) can pick up the phone. Photo ID is required when picking up the phone.
If a reservation was made to a location that is now closed, We’ll send the device to the closest Rogers store or authorized dealer in the area. The new store will contact you when the device arrives and is ready for pick up.


Reservation Fee
“What about this $40 reservation fee? Will it be returned to me?” You betcha. You’ll get a credit of $40 (+ taxes) for the reservation fee on your account if you reserved as an existing customer or to the original credit card if you reserved to activate a new line. Your reservation fee will be credited when:
Your phone ships from our warehouse or
You cancel your reservation online.
Before you go to the store to pick up your new phone, why not get a quote for your old phone and trade it in for a credit!


Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.
.For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.


They also started a pre ordering system done online being charged on your CC ( Credit card) imminently and having the device shipped to your home instead. 4 years ago with the iPhone 7 / 7 Plus and last year with the 8 &8+ with the X the ones that picked this way got it the day of launch or day after launch but only a few did. Not everyone. This way is a good way but sadly u do not see any status updates like u do with the reservation system and only get a confirmation email and a shipment email. ( some did not get any email until the unit got shipped with QMS or UPS). Please do remember. Using the SHIP TO HOME option does NOT give u any insight of updates or status. You will only get notified when it ships out.

i now its alot to read at the moment but i am trying to cover all the bases for everyone so everyone knows how the reservation works and what they need to know! as always do not be afraid to ask any question you have as I or any other member will answer it for you. I will do my best and answer all questions 😀

429 REPLIES 429

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

writergal
I plan to stick around

@Gahho wrote:

Got a call saying one of my phones will be ready Saturday?!


What number were you when you ordered?  I was #1!  

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

Gahho
I plan to stick around

No. 1 for a 512 Pro Max in gold, but my 512 Pro Max in space gray has no updates (no. 2).

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

vsnlweb
I plan to stick around

I haven't had any emails or calls saying that my phone is on its way. Online its had no movement and I am at #16 iPhone PM 256GB Gold. I find that kinda strange that none has been shipped.

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

JonathanCo
I plan to stick around
I got a call from Rogers store. They received my new iPhone 11 Pro 256gig Midnight green (I was position #4) and I scheduled an appointment.

For you information, the manager told me I will be able to sign a new contract and keeping my old plan (ShareEverything) with my business discount 30%. I only need to give him a new passcode (thing you can have by calling the Rogers MSD department).

I will confirm you guys if everything went well, because I know that a lot of people is in my situation and it’s very difficult to have the information.

By the way, I canceled my second reservation, which has already shipped to my Rogers store. If someone here is interested, the manager told me that he will sell it tomorrow in store for someone walk-in. My second reservarion was an iPhone 11 Pro 256gig Midnight green. The Rogers store is located in Montreal (1015 Saint-Catherine St W, Montreal, QC H3B 1H3). First come, first served. The store will open at 10am tomorrow.

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

vithu1531
I plan to stick around

Anyone know what reference to put to track on UPS?

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

fawazalkaed
I plan to stick around
@vithu1531
Did you pick the ship to home option? Did they send the tracking number?

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

vithu1531
I plan to stick around
Yeah i picked ship to home. No they havent yet.

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

fawazalkaed
I plan to stick around
@vithu1531
Same as me.
Did they update your device on your "myrogers" account?
If they did I think they'll send the shipment email tonight/overnight

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

Meowmix
I'm a trusted advisor
Hey guys!

Most ship to home orders will receive a email of shipment late tonight / early tomorrow morning. The warehouse will mass sent them out at once. I noticed this every year when I make the threads here. Sometimes some are lucky and see it before hand but some aren't.

You can also see if its changed online on ur Rogers profile. If u see a IMEI number and phone? That means it's changed and they are shipping it out

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

vithu1531
I plan to stick around
No it still shows my old device :(. Was it updated for you?

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

fawazalkaed
I plan to stick around
QUICK UPDATE:
SHIP TO HOME:
I just recieved my shipping email
And my tracking number (Purolator)
I'm in Montreal and it's shipping from Toronto.
fyi: Pre-Ordered on the 13th.

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

vithu1531
I plan to stick around
Congrats!, if you dont mind does it say your new device on myrogers and could you check the reference number for me on the tracking page

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

fawazalkaed
I plan to stick around
@vithu1531
Yes it was updated earlier this morning
Maybe depends on when did you pre order

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

vithu1531
I plan to stick around
I preordered on sunday.

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

fawazalkaed
I plan to stick around
Maybe that's why it's a bit late..
I pre ordered at friday
There is a super high demand on these devices (I think so)
Anyway good luck! Hope you get your device asap update me if you want when anything changes

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

bsnider001
I plan to stick around

@fawazalkaed wrote:
QUICK UPDATE:
SHIP TO HOME:
I just recieved my shipping email
And my tracking number (Purolator)
I'm in Montreal and it's shipping from Toronto.
fyi: Pre-Ordered on the 13th.

Nice, congrats! I'm still waiting on mine, but I did pre-order on September 13th and MyRogers was updated for me early this morning, so here's hoping.

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

fawazalkaed
I plan to stick around
@bsnider001
Good luck ! You'll get it soon! You in montreal too?

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

bsnider001
I plan to stick around

@fawazalkaed wrote:
@bsnider001
Good luck ! You'll get it soon! You in montreal too?

Ottawa, ON

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

sunnnyboyyyyy
I plan to stick around
One of my buddies managed to get his hands on a green pro max 256gb yesterday morning and has been using it since and the green is honestly such a beautiful finish and that display oh man 🤯. If your coming from an x/xs/xs max you definitely notice the upgraded display and cameras

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

Just got my shipping notification! Preordered on September 13th around noon CST. Ship to home, being delivered via UPS.

iPhone 11 Pro Space Grey 64GB.

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

vithu1531
I plan to stick around
Does your myrogers page says your new device?