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Apple iPhone 11 / 11 Pro Questions / Reservation

Meowmix
I'm a trusted advisor

Hey Everyone!

Welcome back to my annual Apple iPhone Reservation thread! Once again its the time of the year that Apple will announce their new iPhone line up. Once they do, Rogers will Open up their reservations for the phones!

How you will reserve if you’re an existing customer:
Log in to My Account on Rogers.com
Under Account choose Wireless.
Go to Manage My Device at the bottom of the page.
Click Upgrade My Device.
Choose The new Apple iPhone ( which ever model you want) as a “ Pre order”
Pick either Ship To Home or Ship To store (Device Reservation)
Choose a phone from the Phone Model drop-down.
Only phones that can be reserved will appear.


7. Review the account information next to your selection.
The email address must be auto-populated in the right section of the reservation form. Otherwise, you can’t reserve a device.
If the email is not auto-populated, first add the email address in the appropriate field of your My Account profile. Then, log out and log back in.
8. Select a store to pick up your phone.
9. Review the reservation details and click I AGREE to accept the Terms and Conditions.
10. Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.


How to reserve if you’re a new customer
Go to https://www.rogers.com/web/link/DeviceReservation?forwardTo=nrsRegisteredCustomer
Click Sign Up and enter your email address. ( It may tell you to also input all your info again.)
Under Phone Information, choose the device you want to reserve, and click Continue. Only devices available for reservation will appear.
Fill out the form under Personal Details and click Continue.
Fill out the Payment Details for the refundable $40 reservation fee and click Continue.
Select a store for device pick-up and click Continue.
Review the reservation details and click I AGREE to accept the Terms and Conditions.
Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.


Online Statuses
Open - Phone has been reserved
In Progress - Phone is in inventory and the order is being processed
Shipped - Phone is on its way to the chosen store
Cancelled - Reservation has been cancelled


Keeping you up posted along the way
You’ll receive the following confirmations:
An email after completing the reservation
Weekly status emails confirming you number in line on the waiting list
An email when the device has been shipped to the store. (Includes a delivery tracking number)
Phone call from a store representative when the device is ready for pick-up


Good things to know
Phone can only be reserved, not purchased ( The purchase of the device will be done in store)
You can change the pick-up location when the online order status is open. If the order status is in progress or shipped, the location cannot be changed
Shipments typically take up 4 days, and your device is held in store for 3 days ( The delivery can be next day in most cases)
If you don’t pick up your phone within 3 days, the reservation will be cancelled and be sold to a walk in customer. You can make alternate arrangements with the store manager if need be.
Only the account holder or an authorized level 1 user (someone authorized to make changes on the account) can pick up the phone. Photo ID is required when picking up the phone.
If a reservation was made to a location that is now closed, We’ll send the device to the closest Rogers store or authorized dealer in the area. The new store will contact you when the device arrives and is ready for pick up.


Reservation Fee
“What about this $40 reservation fee? Will it be returned to me?” You betcha. You’ll get a credit of $40 (+ taxes) for the reservation fee on your account if you reserved as an existing customer or to the original credit card if you reserved to activate a new line. Your reservation fee will be credited when:
Your phone ships from our warehouse or
You cancel your reservation online.
Before you go to the store to pick up your new phone, why not get a quote for your old phone and trade it in for a credit!


Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.
.For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.


They also started a pre ordering system done online being charged on your CC ( Credit card) imminently and having the device shipped to your home instead. 4 years ago with the iPhone 7 / 7 Plus and last year with the 8 &8+ with the X the ones that picked this way got it the day of launch or day after launch but only a few did. Not everyone. This way is a good way but sadly u do not see any status updates like u do with the reservation system and only get a confirmation email and a shipment email. ( some did not get any email until the unit got shipped with QMS or UPS). Please do remember. Using the SHIP TO HOME option does NOT give u any insight of updates or status. You will only get notified when it ships out.

i now its alot to read at the moment but i am trying to cover all the bases for everyone so everyone knows how the reservation works and what they need to know! as always do not be afraid to ask any question you have as I or any other member will answer it for you. I will do my best and answer all questions 😀

429 REPLIES 429

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

Daveftw
I plan to stick around

No emails from rogers.

 

Ship to home.

 

Thursday afternoon.

 

Looks like it's gonna be an empty weekend and no iPhone11

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

Gahho
I plan to stick around

@cynikalmindset Do you have a corp discount on the line you upgraded to the space gray?

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

bsnider001
I plan to stick around

Has anyone who shipped their new phone(s) to home received any sort of shipping email as of yet? My Rogers account was updated early this morning (before 7 am), but I've heard of nothing since...

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

bsnider001
I plan to stick around

@Daveftw wrote:

No emails from rogers.

 

Ship to home.

 

Thursday afternoon.

 

Looks like it's gonna be an empty weekend and no iPhone11


Did you check MyRogers to see if they've updated anything?

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

Daveftw
I plan to stick around

It hasn't changed. Still shows my xs max space grey 

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

vithu1531
I plan to stick around
When did you preorder yours?

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

Daveftw
I plan to stick around

on saturday or sunday afternoon. cant remember which day.

 

last year though, i ordered 2 days before it dropped on the 20th and got it on the 20th. along with updates

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

vithu1531
I plan to stick around
Did you preorder the midnight green? I read stories where people got shipping email on release day and still received it on the same day.

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

fawazalkaed
I plan to stick around
Same man ! Same !
When I pre ordered they said ship to home it'll be faster than reservation
I preordered at the 13th on 11 am !
People who reserved phones they already got it in their local stores now! Check replies!

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

cynikalmindset
I plan to stick around

@Gahho wrote:

@cynikalmindset Do you have a corp discount on the line you upgraded to the space gray?


I do not, just the regular out of market $60 5+3gb infinite plan

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

nasa25
I'm a trusted contributor

@bsnider001  I normally get the shipping emails later at night (like 8-10pm) and it's delivered the next day.  If you don't see an email by like 2am or so then that might signal an issue.  

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

bsnider001
I plan to stick around

@nasa25 wrote:

@bsnider001  I normally get the shipping emails later at night (like 8-10pm) and it's delivered the next day.  If you don't see an email by like 2am or so then that might signal an issue.  


Okay, fair enough. Thanks for the info!

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

Daveftw
I plan to stick around
Okay. Looking at my 2018 order history for iphone xs max.

Shipped to home, preorder.

Preordered on Sept 17th.

All information emailed september 20th with ups shipping info alongside it.

Phone was shipped out to me according to their tracking on the 17th. I do believe I got it on the 20th, but all the emails with info also got delivered on the 20th.

This year I pre ordered on the 14th. got all my information (upgrade details etc) emailed same day, however no shipping info has been sent.

So maybe it will kinda work like last year?

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

stanislavspon
I plan to stick around

Received phone call from my local Rogers Plus store in Barrie, Ontario. My iPhone 11 Pro Max 256gb is in. I would be able to pick it up tomorrow 🙂

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

kameleon
I plan to stick around

@bsnider001 wrote:

Has anyone who shipped their new phone(s) to home received any sort of shipping email as of yet? My Rogers account was updated early this morning (before 7 am), but I've heard of nothing since...


I ordered my iPhone 11 Pro Max Green 512gb at 18min after preorders went live. I got the account update this morning too. As per last year, most people that shipped home got the shipping email overnight (tonight). Do freak out. Wait till tonight. Could still show up as they do same day shipping.

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

vithu1531
I plan to stick around

I didnt get an account update yet. still shows my old device. any chance ill still receive it tomorrow?

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

Buzzman1
I plan to stick around

@vithu1531 wrote:

I didnt get an account update yet. still shows my old device. any chance ill still receive it tomorrow?


All I can tell you is that my account still shows my old phone, but I am picking the new one tomorrow at the Rogers' store, after they called today.

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

nasa25
I'm a trusted contributor

The phone gets assigned to your account when the upgrade is processed

 

For ship to home, it would be processed the day they mail it out (i.e. some people have seen the new phone on their account and will most likely get it delivered to their home tomorrow)

 

No one that chose ship to store will see the new phone on their account because the upgrade gets processed in store.

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

nasa25
I'm a trusted contributor

@Daveftw 

 

If the phone is showing up in your rogers account it'll ship out tonight and be delivered tomorrow.  

 

Shipping emails always get sent in the late evening or even early morning (showing your tracking number).  Don't worry about the email....check to see if the phone upgrade is showing in your myrogers account.  

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

writergal
I plan to stick around

My phone has shipped, but I haven't received a call yet.  I guess they either haven't received it or they haven't opened boxes.  Green 512 Pro Max.  

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

Gahho
I plan to stick around

Got a call saying one of my phones will be ready Saturday?!