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Apple iPhone 11 / 11 Pro Questions / Reservation

Meowmix
I'm a Trusted Advisor

Hey Everyone!

Welcome back to my annual Apple iPhone Reservation thread! Once again its the time of the year that Apple will announce their new iPhone line up. Once they do, Rogers will Open up their reservations for the phones!

How you will reserve if you’re an existing customer:
Log in to My Account on Rogers.com
Under Account choose Wireless.
Go to Manage My Device at the bottom of the page.
Click Upgrade My Device.
Choose The new Apple iPhone ( which ever model you want) as a “ Pre order”
Pick either Ship To Home or Ship To store (Device Reservation)
Choose a phone from the Phone Model drop-down.
Only phones that can be reserved will appear.


7. Review the account information next to your selection.
The email address must be auto-populated in the right section of the reservation form. Otherwise, you can’t reserve a device.
If the email is not auto-populated, first add the email address in the appropriate field of your My Account profile. Then, log out and log back in.
8. Select a store to pick up your phone.
9. Review the reservation details and click I AGREE to accept the Terms and Conditions.
10. Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.


How to reserve if you’re a new customer
Go to https://www.rogers.com/web/link/DeviceReservation?forwardTo=nrsRegisteredCustomer
Click Sign Up and enter your email address. ( It may tell you to also input all your info again.)
Under Phone Information, choose the device you want to reserve, and click Continue. Only devices available for reservation will appear.
Fill out the form under Personal Details and click Continue.
Fill out the Payment Details for the refundable $40 reservation fee and click Continue.
Select a store for device pick-up and click Continue.
Review the reservation details and click I AGREE to accept the Terms and Conditions.
Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.


Online Statuses
Open - Phone has been reserved
In Progress - Phone is in inventory and the order is being processed
Shipped - Phone is on its way to the chosen store
Cancelled - Reservation has been cancelled


Keeping you up posted along the way
You’ll receive the following confirmations:
An email after completing the reservation
Weekly status emails confirming you number in line on the waiting list
An email when the device has been shipped to the store. (Includes a delivery tracking number)
Phone call from a store representative when the device is ready for pick-up


Good things to know
Phone can only be reserved, not purchased ( The purchase of the device will be done in store)
You can change the pick-up location when the online order status is open. If the order status is in progress or shipped, the location cannot be changed
Shipments typically take up 4 days, and your device is held in store for 3 days ( The delivery can be next day in most cases)
If you don’t pick up your phone within 3 days, the reservation will be cancelled and be sold to a walk in customer. You can make alternate arrangements with the store manager if need be.
Only the account holder or an authorized level 1 user (someone authorized to make changes on the account) can pick up the phone. Photo ID is required when picking up the phone.
If a reservation was made to a location that is now closed, We’ll send the device to the closest Rogers store or authorized dealer in the area. The new store will contact you when the device arrives and is ready for pick up.


Reservation Fee
“What about this $40 reservation fee? Will it be returned to me?” You betcha. You’ll get a credit of $40 (+ taxes) for the reservation fee on your account if you reserved as an existing customer or to the original credit card if you reserved to activate a new line. Your reservation fee will be credited when:
Your phone ships from our warehouse or
You cancel your reservation online.
Before you go to the store to pick up your new phone, why not get a quote for your old phone and trade it in for a credit!


Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.
.For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.


They also started a pre ordering system done online being charged on your CC ( Credit card) imminently and having the device shipped to your home instead. 4 years ago with the iPhone 7 / 7 Plus and last year with the 8 &8+ with the X the ones that picked this way got it the day of launch or day after launch but only a few did. Not everyone. This way is a good way but sadly u do not see any status updates like u do with the reservation system and only get a confirmation email and a shipment email. ( some did not get any email until the unit got shipped with QMS or UPS). Please do remember. Using the SHIP TO HOME option does NOT give u any insight of updates or status. You will only get notified when it ships out.

i now its alot to read at the moment but i am trying to cover all the bases for everyone so everyone knows how the reservation works and what they need to know! as always do not be afraid to ask any question you have as I or any other member will answer it for you. I will do my best and answer all questions 😀

429 REPLIES 429

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

Buzzman1
I Plan to Stick Around

I am really not sure how the numbers work. 

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

vithu1531
I Plan to Stick Around
@nasa25

I upgraded and kept the same plan. im on share everything as well.

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

Buzzman1
I Plan to Stick Around
Gatineau, QC

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

nasa25
I'm a Trusted Contributor

@bsnider001  ah gotcha.  Congrats!

 

I think I want to hold onto my share everything and monthly credits for another year and maybe upgrade when the 2020 iPhones come out.  Switching all my 3 phone lines to infinite plans would add $40 plus tax per month to my bill (so $960 over 2 years).  Tough pill to swallow but once my monthly credits expire next year I'll have no incentive to stay on my share everything plan.  

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

nasa25
I'm a Trusted Contributor

@vithu1531  consumer plan or corporate?  I hear that the only way to get an 11 or 11 Pro is to switch to an infinite plan 😞 

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

bsnider001
I Plan to Stick Around

I want to upgrade but don't want to lose my monthly credits by switching from my share everything plan to an infinite plan lol.  That's what's holding me back.....

I liked the idea of having "unlimited" data, even at reduced speeds, so I switched from a Share Everything+ Ultra Tab on the iPhone Xs to an Edge 40 Tab Infinite plan. Like I mentioned, I plan to buy out the phone and switch to a cheaper plan but keep the phone.

The new iPhone 11 Pro Max is on an Edge Financing Infinite plan, as a new line (with a new number), but I'll swap the SIM cards around once the new phone arrives.

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

Kunaal23
I Plan to Stick Around

The Huawei Mate 30 Pro looks insane. If it had Google Play and was coming to Canada... I'd be pretty tempted. 

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

bsnider001
I Plan to Stick Around

@nasa25 wrote:

@bsnider001  ah gotcha.  Congrats!

 

I think I want to hold onto my share everything and monthly credits for another year and maybe upgrade when the 2020 iPhones come out.  Switching all my 3 phone lines to infinite plans would add $40 plus tax per month to my bill (so $960 over 2 years).  Tough pill to swallow but once my monthly credits expire next year I'll have no incentive to stay on my share everything plan.  


For myself, the differences were minimal, so it was an easy jump over, but I understand everyone is in a different position.

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

lxhunter
I Plan to Stick Around

Rogers store at Yonge/Lawrence just called.

iPhone 11 128 Black has arrived.

Was Position 1 in reservation system.

 

Waiting for iPhone 11 Pro 256 Green to arrive.

Was position 1 and shows has shipped.

 

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

vithu1531
I Plan to Stick Around
@nasa1531

personal account with 30% off from my workplace. there was an option to keep my current plan when I was upgrading

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

nasa25
I'm a Trusted Contributor

@bsnider001  makes sense.  If I only had one line it wouldn't be such a hit.  The idea of having to switch all 3 of my phone lines to infinite plans kind of hurts lol (especially with all the bonus data I have...I never get close to using my monthly allotment of 19gb between my 6 lines - 3 phone, 2 tablet and a watch).  

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

nasa25
I'm a Trusted Contributor

@bsnider001  yep I was hoping to keep my monthly credits which would have made my increase only $10 per month total.  But I was told I couldn't 😞  

 

Oh well....

 

If the cost difference is minimal then I totally understand why you made the move.

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

Hmlk7
I Plan to Stick Around
Seems like personal consumer accounts are priority over corporate. Should be the other way around lol.

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

nasa25
I'm a Trusted Contributor

@vithu1531  ah good to hear.  Your company must have an agreement with Rogers to allow upgrade to the iPhone 11 while keeping the share everything plan.  It's awesome that you were able to keep your plan.  

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

nasa25
I'm a Trusted Contributor

@Hmlk7  it's always been that way for as long as I can remember lol

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

Hmlk7
I Plan to Stick Around
That’s trash

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

Gahho
I Plan to Stick Around
Corporate as us receiving corp discounts?

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

fawazalkaed
I Plan to Stick Around

" Deliver to home " they said.. you'll get it "faster" lol 😂😂

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

#7 for Pro Max 512GB Space grey and still "open" like really? not even 7 512gb pro max in space grey? I guess I'll be keeping the midnight green 512gb after all lol

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

Gahho
I Plan to Stick Around

@cynikalmindset 

 

I'm no. 2 and no movement at all...

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

cynikalmindset
I Plan to Stick Around

@Gahho wrote:

@cynikalmindset 

 

I'm no. 2 and no movement at all...


lame!

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