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Apple iPhone 11 / 11 Pro Questions / Reservation

Meowmix
I'm a trusted advisor

Hey Everyone!

Welcome back to my annual Apple iPhone Reservation thread! Once again its the time of the year that Apple will announce their new iPhone line up. Once they do, Rogers will Open up their reservations for the phones!

How you will reserve if you’re an existing customer:
Log in to My Account on Rogers.com
Under Account choose Wireless.
Go to Manage My Device at the bottom of the page.
Click Upgrade My Device.
Choose The new Apple iPhone ( which ever model you want) as a “ Pre order”
Pick either Ship To Home or Ship To store (Device Reservation)
Choose a phone from the Phone Model drop-down.
Only phones that can be reserved will appear.


7. Review the account information next to your selection.
The email address must be auto-populated in the right section of the reservation form. Otherwise, you can’t reserve a device.
If the email is not auto-populated, first add the email address in the appropriate field of your My Account profile. Then, log out and log back in.
8. Select a store to pick up your phone.
9. Review the reservation details and click I AGREE to accept the Terms and Conditions.
10. Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.


How to reserve if you’re a new customer
Go to https://www.rogers.com/web/link/DeviceReservation?forwardTo=nrsRegisteredCustomer
Click Sign Up and enter your email address. ( It may tell you to also input all your info again.)
Under Phone Information, choose the device you want to reserve, and click Continue. Only devices available for reservation will appear.
Fill out the form under Personal Details and click Continue.
Fill out the Payment Details for the refundable $40 reservation fee and click Continue.
Select a store for device pick-up and click Continue.
Review the reservation details and click I AGREE to accept the Terms and Conditions.
Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.


Online Statuses
Open - Phone has been reserved
In Progress - Phone is in inventory and the order is being processed
Shipped - Phone is on its way to the chosen store
Cancelled - Reservation has been cancelled


Keeping you up posted along the way
You’ll receive the following confirmations:
An email after completing the reservation
Weekly status emails confirming you number in line on the waiting list
An email when the device has been shipped to the store. (Includes a delivery tracking number)
Phone call from a store representative when the device is ready for pick-up


Good things to know
Phone can only be reserved, not purchased ( The purchase of the device will be done in store)
You can change the pick-up location when the online order status is open. If the order status is in progress or shipped, the location cannot be changed
Shipments typically take up 4 days, and your device is held in store for 3 days ( The delivery can be next day in most cases)
If you don’t pick up your phone within 3 days, the reservation will be cancelled and be sold to a walk in customer. You can make alternate arrangements with the store manager if need be.
Only the account holder or an authorized level 1 user (someone authorized to make changes on the account) can pick up the phone. Photo ID is required when picking up the phone.
If a reservation was made to a location that is now closed, We’ll send the device to the closest Rogers store or authorized dealer in the area. The new store will contact you when the device arrives and is ready for pick up.


Reservation Fee
“What about this $40 reservation fee? Will it be returned to me?” You betcha. You’ll get a credit of $40 (+ taxes) for the reservation fee on your account if you reserved as an existing customer or to the original credit card if you reserved to activate a new line. Your reservation fee will be credited when:
Your phone ships from our warehouse or
You cancel your reservation online.
Before you go to the store to pick up your new phone, why not get a quote for your old phone and trade it in for a credit!


Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.
.For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.


They also started a pre ordering system done online being charged on your CC ( Credit card) imminently and having the device shipped to your home instead. 4 years ago with the iPhone 7 / 7 Plus and last year with the 8 &8+ with the X the ones that picked this way got it the day of launch or day after launch but only a few did. Not everyone. This way is a good way but sadly u do not see any status updates like u do with the reservation system and only get a confirmation email and a shipment email. ( some did not get any email until the unit got shipped with QMS or UPS). Please do remember. Using the SHIP TO HOME option does NOT give u any insight of updates or status. You will only get notified when it ships out.

i now its alot to read at the moment but i am trying to cover all the bases for everyone so everyone knows how the reservation works and what they need to know! as always do not be afraid to ask any question you have as I or any other member will answer it for you. I will do my best and answer all questions 😀

429 REPLIES 429

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

vithu1531
I plan to stick around

Rogers live chat just said it will ship after release date. 😞

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

acocozzo
I plan to stick around
I really wouldn’t listen to live chat agents. They are pretty much clueless. The one guy tried to tell me the phones were releasing/shipping September 30th.

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

bsnider001
I plan to stick around

@acocozzo wrote:
I really wouldn’t listen to live chat agents. They are pretty much clueless. The one guy tried to tell me the phones were releasing/shipping September 30th.

I found Live Chat to be hit/miss, but Twitter I've had a better support experience.

 

On a separate note, I got one Rogers plan/service change email this morning at 3:22 am (iPhone 11 64 GB purple), and one at 6:11 am (iPhone 11 Pro Max 64 GB Midnight Green -- I ordered two phones). I still have no shipping email as of noon. I shipped mine to home, by the way.

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

vithu1531
I plan to stick around
When did you preorder?

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

Hmlk7
I plan to stick around
No corporate customers here this time around? Usually see many corporate accounts swinging boatloads of info

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

bsnider001
I plan to stick around

@vithu1531 wrote:
When did you preorder?

I ordered my iPhone 11 Pro Max on September 13 around 11:15 am. The iPhone 11 was ordered around 3 pm the same day.

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

floreat
I've been around

I reserved the Pro Max 256 GB midnight green first thing in the morning on the 13th (on the corporate site), showed up as #5 in the queue, and have had zero update since. Still #5 (out of 58) In Progress (Pre-Fulfillment). 

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

Hmlk7
I plan to stick around
I’m in the same line as you for the pro max 256 midnight green. Except I’m 30th out of 58. In-Progress pre fulfilment

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

sunnnyboyyyyy
I plan to stick around
@Meowmix
Im new here, but my Midnight Green Iphone 11 pro max 256gb has been updated in myRogers under device page, i ordered on Saturday around 5Pm, rogers was showing 2-3 weeks till shipping but it looks like im getting it tomorrow shipped to my home.

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

fawazalkaed
I plan to stick around
Where do you see when it'll be shipped to your home??
I couldn't find anything or any info about my shipping
I ordered mine on the 13th
11 pro max 256 gb Space grey

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

sunnnyboyyyyy
I plan to stick around

@fawazalkaed

Check your MyRogers account and see if the device is showing there and if it is just sit back and wait till rogers sends you a shipping notice. Like meowmix said they will only email you once the device has shipped.

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

fawazalkaed
I plan to stick around
Alright, thank you

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

humutoor
I plan to stick around

Ordered from the Rogersidrect website, the 11 Pro Space Grey 256 GB, #25/92, Pre-Fulfillment as well

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

vithu1531
I plan to stick around

This makes me hopeful.

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

Buzzman1
I plan to stick around

Update to my last post. I just received the call from my local store, my phone is in. For me, the process was on the money. 

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

Amruta09
I plan to stick around

@Buzzman1 

 

You will get phone on launch day even at #85 and I am still in open status at #33 😞 Can't believe Rogers didn't even get 50 midnight greens 64 GB

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

fawazalkaed
I plan to stick around
Congratss !!
Where do you live?

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

nasa25
I'm a trusted contributor

Anyone upgrading from an Xs or an Xs Max?  I'm trying to convince myself that I don't need a new iPhone but I love shiny new toys lol.  The long wait time on my SS AW5 makes me want a new iPhone even more.  

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

We are in the same boat I just upgraded iPhone XS Max to iPhone 11 pro max.

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

bsnider001
I plan to stick around

@nasa25 wrote:

Anyone upgrading from an Xs or an Xs Max?  I'm trying to convince myself that I don't need a new iPhone but I love shiny new toys lol.  The long wait time on my SS AW5 makes me want a new iPhone even more.  


I have an iPhone Xs that I'm "upgrading" this year, lol. Getting an iPhone 11 Pro Max to "replace" it.

 

(I'm planning to keep both, but I want to buy out my Xs when I can. I financed the 11 Pro Max, as a new line.)

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

nasa25
I'm a trusted contributor

@Hareen5   nice.  Congrats!  I hear the camera is supposed to be insane.  

 

I want to upgrade but don't want to lose my monthly credits by switching from my share everything plan to an infinite plan lol.  That's what's holding me back.....