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Apple iPhone 11 / 11 Pro Questions / Reservation

Meowmix
I'm a Trusted Advisor

Hey Everyone!

Welcome back to my annual Apple iPhone Reservation thread! Once again its the time of the year that Apple will announce their new iPhone line up. Once they do, Rogers will Open up their reservations for the phones!

How you will reserve if you’re an existing customer:
Log in to My Account on Rogers.com
Under Account choose Wireless.
Go to Manage My Device at the bottom of the page.
Click Upgrade My Device.
Choose The new Apple iPhone ( which ever model you want) as a “ Pre order”
Pick either Ship To Home or Ship To store (Device Reservation)
Choose a phone from the Phone Model drop-down.
Only phones that can be reserved will appear.


7. Review the account information next to your selection.
The email address must be auto-populated in the right section of the reservation form. Otherwise, you can’t reserve a device.
If the email is not auto-populated, first add the email address in the appropriate field of your My Account profile. Then, log out and log back in.
8. Select a store to pick up your phone.
9. Review the reservation details and click I AGREE to accept the Terms and Conditions.
10. Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.


How to reserve if you’re a new customer
Go to https://www.rogers.com/web/link/DeviceReservation?forwardTo=nrsRegisteredCustomer
Click Sign Up and enter your email address. ( It may tell you to also input all your info again.)
Under Phone Information, choose the device you want to reserve, and click Continue. Only devices available for reservation will appear.
Fill out the form under Personal Details and click Continue.
Fill out the Payment Details for the refundable $40 reservation fee and click Continue.
Select a store for device pick-up and click Continue.
Review the reservation details and click I AGREE to accept the Terms and Conditions.
Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.


Online Statuses
Open - Phone has been reserved
In Progress - Phone is in inventory and the order is being processed
Shipped - Phone is on its way to the chosen store
Cancelled - Reservation has been cancelled


Keeping you up posted along the way
You’ll receive the following confirmations:
An email after completing the reservation
Weekly status emails confirming you number in line on the waiting list
An email when the device has been shipped to the store. (Includes a delivery tracking number)
Phone call from a store representative when the device is ready for pick-up


Good things to know
Phone can only be reserved, not purchased ( The purchase of the device will be done in store)
You can change the pick-up location when the online order status is open. If the order status is in progress or shipped, the location cannot be changed
Shipments typically take up 4 days, and your device is held in store for 3 days ( The delivery can be next day in most cases)
If you don’t pick up your phone within 3 days, the reservation will be cancelled and be sold to a walk in customer. You can make alternate arrangements with the store manager if need be.
Only the account holder or an authorized level 1 user (someone authorized to make changes on the account) can pick up the phone. Photo ID is required when picking up the phone.
If a reservation was made to a location that is now closed, We’ll send the device to the closest Rogers store or authorized dealer in the area. The new store will contact you when the device arrives and is ready for pick up.


Reservation Fee
“What about this $40 reservation fee? Will it be returned to me?” You betcha. You’ll get a credit of $40 (+ taxes) for the reservation fee on your account if you reserved as an existing customer or to the original credit card if you reserved to activate a new line. Your reservation fee will be credited when:
Your phone ships from our warehouse or
You cancel your reservation online.
Before you go to the store to pick up your new phone, why not get a quote for your old phone and trade it in for a credit!


Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.
.For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.


They also started a pre ordering system done online being charged on your CC ( Credit card) imminently and having the device shipped to your home instead. 4 years ago with the iPhone 7 / 7 Plus and last year with the 8 &8+ with the X the ones that picked this way got it the day of launch or day after launch but only a few did. Not everyone. This way is a good way but sadly u do not see any status updates like u do with the reservation system and only get a confirmation email and a shipment email. ( some did not get any email until the unit got shipped with QMS or UPS). Please do remember. Using the SHIP TO HOME option does NOT give u any insight of updates or status. You will only get notified when it ships out.

i now its alot to read at the moment but i am trying to cover all the bases for everyone so everyone knows how the reservation works and what they need to know! as always do not be afraid to ask any question you have as I or any other member will answer it for you. I will do my best and answer all questions 😀

429 REPLIES 429

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

gageev
I Plan to Stick Around
Wohooo got shipment confirmation for the ship to store option. Was #5 on pro max midnight green!!!!!!!! Hope I can make it in on Friday

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

ziglaub
I Plan to Stick Around

RECEIVED MESSAGE -
SHIPPED TO STORE!

WAS IN POSITION #4

Apple iPhone 11 Pro Max 64GB Space Grey
i11PM 64 Grey

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

nasa25
I'm a Trusted Contributor
Congrats on the phones guys. Glad to see they’re starting to ship to the store.

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

abrarhaq
I Plan to Stick Around
Got my shipment email. Number 16 for iPhone pro max 64gb space grey

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

serge_bmw
I Plan to Stick Around

How had we checked shipping status previous years @Meowmix? was is the phone number the reference?

 

like to track with UPS?

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

kameleon
I Plan to Stick Around
SHIP TO HOME UPDATE!!

I didn’t get a shipping notification, however, I got an email stating my account has been updated, phone financing was added to my bill, and I can see my new imei and serial.. woot!!! Looks like launch day after all!!

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

Daveftw
I Plan to Stick Around

Oh I really hope I get the same information :'(

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

bsnider001
I Plan to Stick Around

@kameleon wrote:
SHIP TO HOME UPDATE!!

I didn’t get a shipping notification, however, I got an email stating my account has been updated, phone financing was added to my bill, and I can see my new imei and serial.. woot!!! Looks like launch day after all!!

I did this morning as well, for both of my lines. 🙂 Just waiting on that elusive shipping email.

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

fawazalkaed
I Plan to Stick Around
Got the same exact email with the same details !
Just waiting the shipping email, do you think they'll deliver tomorrow?

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

Kunaal23
I Plan to Stick Around
Nice. I got the same. Where do you check your IMEI and serial?

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

kameleon
I Plan to Stick Around
It’s in the financing docs attached to email.

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

JagandeepBrar
I've Been Here Awhile
I didn’t get an email but I checked my Rogers account and it is now showing my device as an iPhone 11 Pro as well! Hope that means it is shipping soon for me as well 🙂

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

Hmlk7
I Plan to Stick Around
Any update for any Corporate customers?

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

Gahho
I Plan to Stick Around

My second line shipped, but my main line is still "Open" Smiley Sad.

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

Amruta09
I Plan to Stick Around

@vithu1531 

 

I am in the same boat. Showed 3+ weeks when I pre-ordered on Saturday. When had you pre-ordered? My number was #33 but dropped to #27 on Tuesday afternoon. No change since. Do you see the new IMEI number under your account?

 

Does that really mean will not get phones until 3 weeks!? 😞

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

Gahho
I Plan to Stick Around

@Amruta09 

 

What size/storage did you get? A Roger's rep told me the higher capacity models are more scarce...

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

Amruta09
I Plan to Stick Around

@Gahho 

 

I ordered Pro Max 64 GB - Midnight Green. 😞 There is no update still on my reservation status yet!! :'(

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

Hareen5
I'm Here A Lot
Looks like iPhone 11 pro max midnight green is very popular model even it sold quickly in apple store but luckily I reserved one in apple store gonna pick up tomorrow. In Rogers i was 51 when I ordered now still position 11 they literally just got 40 units of 256gb models that’s way too low

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

acocozzo
I Plan to Stick Around
Preordered 256GB space grey pro max ship to home. No email, but just checked MyRogers and phone is updated to show the new hardware etc.

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

I suggest you to go for a nearest Rogers store early in the morning I.e 10am they get about 1 to 10 phones if you are lucky you may get your model

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

vithu1531
I Plan to Stick Around

I preordered on sunday. Myrogers still has my old phone information and no shipping email as of right now.

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