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Apple iPhone 11 / 11 Pro Questions / Reservation

Meowmix
I'm a Trusted Advisor

Hey Everyone!

Welcome back to my annual Apple iPhone Reservation thread! Once again its the time of the year that Apple will announce their new iPhone line up. Once they do, Rogers will Open up their reservations for the phones!

How you will reserve if you’re an existing customer:
Log in to My Account on Rogers.com
Under Account choose Wireless.
Go to Manage My Device at the bottom of the page.
Click Upgrade My Device.
Choose The new Apple iPhone ( which ever model you want) as a “ Pre order”
Pick either Ship To Home or Ship To store (Device Reservation)
Choose a phone from the Phone Model drop-down.
Only phones that can be reserved will appear.


7. Review the account information next to your selection.
The email address must be auto-populated in the right section of the reservation form. Otherwise, you can’t reserve a device.
If the email is not auto-populated, first add the email address in the appropriate field of your My Account profile. Then, log out and log back in.
8. Select a store to pick up your phone.
9. Review the reservation details and click I AGREE to accept the Terms and Conditions.
10. Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.


How to reserve if you’re a new customer
Go to https://www.rogers.com/web/link/DeviceReservation?forwardTo=nrsRegisteredCustomer
Click Sign Up and enter your email address. ( It may tell you to also input all your info again.)
Under Phone Information, choose the device you want to reserve, and click Continue. Only devices available for reservation will appear.
Fill out the form under Personal Details and click Continue.
Fill out the Payment Details for the refundable $40 reservation fee and click Continue.
Select a store for device pick-up and click Continue.
Review the reservation details and click I AGREE to accept the Terms and Conditions.
Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.


Online Statuses
Open - Phone has been reserved
In Progress - Phone is in inventory and the order is being processed
Shipped - Phone is on its way to the chosen store
Cancelled - Reservation has been cancelled


Keeping you up posted along the way
You’ll receive the following confirmations:
An email after completing the reservation
Weekly status emails confirming you number in line on the waiting list
An email when the device has been shipped to the store. (Includes a delivery tracking number)
Phone call from a store representative when the device is ready for pick-up


Good things to know
Phone can only be reserved, not purchased ( The purchase of the device will be done in store)
You can change the pick-up location when the online order status is open. If the order status is in progress or shipped, the location cannot be changed
Shipments typically take up 4 days, and your device is held in store for 3 days ( The delivery can be next day in most cases)
If you don’t pick up your phone within 3 days, the reservation will be cancelled and be sold to a walk in customer. You can make alternate arrangements with the store manager if need be.
Only the account holder or an authorized level 1 user (someone authorized to make changes on the account) can pick up the phone. Photo ID is required when picking up the phone.
If a reservation was made to a location that is now closed, We’ll send the device to the closest Rogers store or authorized dealer in the area. The new store will contact you when the device arrives and is ready for pick up.


Reservation Fee
“What about this $40 reservation fee? Will it be returned to me?” You betcha. You’ll get a credit of $40 (+ taxes) for the reservation fee on your account if you reserved as an existing customer or to the original credit card if you reserved to activate a new line. Your reservation fee will be credited when:
Your phone ships from our warehouse or
You cancel your reservation online.
Before you go to the store to pick up your new phone, why not get a quote for your old phone and trade it in for a credit!


Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.
.For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.


They also started a pre ordering system done online being charged on your CC ( Credit card) imminently and having the device shipped to your home instead. 4 years ago with the iPhone 7 / 7 Plus and last year with the 8 &8+ with the X the ones that picked this way got it the day of launch or day after launch but only a few did. Not everyone. This way is a good way but sadly u do not see any status updates like u do with the reservation system and only get a confirmation email and a shipment email. ( some did not get any email until the unit got shipped with QMS or UPS). Please do remember. Using the SHIP TO HOME option does NOT give u any insight of updates or status. You will only get notified when it ships out.

i now its alot to read at the moment but i am trying to cover all the bases for everyone so everyone knows how the reservation works and what they need to know! as always do not be afraid to ask any question you have as I or any other member will answer it for you. I will do my best and answer all questions 😀

429 REPLIES 429

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

JonathanCo
I Plan to Stick Around

@Kunaal23,

 

Rogers reservation for iPhone 11 started at 7h30am this year.
I reserved mine at this time.

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

sunnnyboyyyyy
I Plan to Stick Around
I ordered on sunday around 5pm did a hardware upgrade got an email saying rogers will email me once the device has shipped (to home) but online on the rogers.com page it says 2+ weeks until shipping for the MIDNIGHT GREEN iphone 11 pro max 256Gb. Can i hope to see the phone on friday? Anyone else in the same position

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

ravi_sakic
I Plan to Stick Around
I’m number 130... when do you think I’ll get it :S

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

seadooxp30
I'm a Reliable Contributor
Finally got to the page that show the status of my order!
I had to select the line that I’’m Upgrading I have 3 lines under my account 😁
Thanks everyone for pointing the page.
Bye- my open order went to in progress

Re: Apple iPhone 11 / 11 Pro Questions / Reservation


@Amruta09 wrote:

For everyone who shipped to home, if you'd like, check the thread for iPhone Xs Reservations. People started getting shipping email late Thursday night or even Friday morning. But still received the phone on Friday. They probably keep phones in a warehouse close to the delivery address.


Maybe that's true for Ontario?

I'm from New Brusnwick, opted for ship to home. I am seriously doubting if I can get it on Friday.

 

Maybe Rogers will surprise me this year...

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

Hareen5
I'm Here A Lot
3rd year in a row😂 I think I will skip again on launch day from Rogers . Preordered iPhone 11 pro max 256 green. Position is 51 now 16 . Every year I preorder from Rogers but I won’t get on the launch day I always get from walking in to the Best Buy or Rogers store. Anyway I have one reserved in apple store.

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

Amruta09
I Plan to Stick Around

Are people at seeing difference in their position numbers since yesterday?

I have just moved once from 33 to 27 yesterday afternoon but no movement since. 😞 Not sure what is happening.

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

The units will come to the Rogers warehouse 2 days before and the number of units and models will update everyday according to that your position changes if your position doesn’t change to in progress by tomorrow afternoon I’m afraid you won’t get it on sep 20th

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

Buzzman1
I Plan to Stick Around
On pre-order day, I started at 85. I was on the site around 1300. The next day, I went to 82, them 78. In progress yesterday late afternoon. I just received the ‘’Shipped’’ email at 1900 today.
My phone is being shipped to my local Rogers. iPhone 11 Pro 256Gb in Midnight Green. Last step, waiting for the store to call. This year has been very smooth. I still have nightmares from the 6/6S yearsp 😬. It took two months to get it.

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

vithu1531
I Plan to Stick Around

Preordered 11 Pro Max Midnight Green via ship to home, still no shipping email yet. Kind of worried cause the store page says 3+ weeks to ship.

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

iNathan18
I Plan to Stick Around

I really don't understand how I got Position 72 then dropped to 69 and 68 and now it's still open. Don't tell me they only got 4 iPhone 11 Pro Max 256GB Gold. Apple had still some in stock on saturday.

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

Amruta09
I Plan to Stick Around

Exactly..! I dropped from 33 to 27 yesterday afternoon and since then nothing. I was wondering the same thing that they couldn't possibly have received just 6 iPhone Pro Max 64 GB.

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

iNathan18
I Plan to Stick Around

@Amruta09

If they did, then they need to up their game. They are canada's largest carrier and can't get like 10 iPhones ?

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

Amruta09
I Plan to Stick Around

@iNathan18 

 

I agree.. What's the point of pre-ordering on 1st/2nd day if we can't get them on launch day..

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

JonathanCo
I Plan to Stick Around
My reservation has been shipped tonight to my store. I was in position #4 for iPhone 11 Pro Midnight green 256gig.
There is hope guys!

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

iNathan18
I Plan to Stick Around

@Amruta09 

Yeah specially since we're not that high in the list I though being under 100 would make it sure I get it on launch day. The last time I reserved with Rogers was the iPhone 6 Plus Launch and I settled with an iPhone 6. Last year, I went to BestBuy 1 week after the launch and they had the iPhone XS Max in Stock. I used to preorder with them and I always got my phone on release day but I decided to try with Rogers this year... Probably my last try with them unless they deliver !

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

fawazalkaed
I Plan to Stick Around
Did you get your confirmation/tracking/shipped email??
I pre ordered 11 pro max 256gb grey to my home on 13 sept 11am.
I live in Montreal
I'm still waiting for my confirmation

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

fawazalkaed
I Plan to Stick Around
Anyone who chose the "ship to home"
Please inform me if you got the shipping/tracking email, thank you.

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

kameleon
I Plan to Stick Around

@fawazalkaed wrote:
Anyone who chose the "ship to home"
Please inform me if you got the shipping/tracking email, thank you.

Will do and I second that

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

fawazalkaed
I Plan to Stick Around
When I contacted support they said it will ship on 20/21
That's so frustrating!

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

stanislavspon
I Plan to Stick Around

RECEIVED MESSAGE -
SHIPPED TO STORE!

WAS IN POSITION #3

Apple iPhone 11 Pro Max 256GB Space Grey
i11PM 256 Grey