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Apple iPhone 11 / 11 Pro Questions / Reservation

Meowmix
I'm a Trusted Advisor

Hey Everyone!

Welcome back to my annual Apple iPhone Reservation thread! Once again its the time of the year that Apple will announce their new iPhone line up. Once they do, Rogers will Open up their reservations for the phones!

How you will reserve if you’re an existing customer:
Log in to My Account on Rogers.com
Under Account choose Wireless.
Go to Manage My Device at the bottom of the page.
Click Upgrade My Device.
Choose The new Apple iPhone ( which ever model you want) as a “ Pre order”
Pick either Ship To Home or Ship To store (Device Reservation)
Choose a phone from the Phone Model drop-down.
Only phones that can be reserved will appear.


7. Review the account information next to your selection.
The email address must be auto-populated in the right section of the reservation form. Otherwise, you can’t reserve a device.
If the email is not auto-populated, first add the email address in the appropriate field of your My Account profile. Then, log out and log back in.
8. Select a store to pick up your phone.
9. Review the reservation details and click I AGREE to accept the Terms and Conditions.
10. Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.


How to reserve if you’re a new customer
Go to https://www.rogers.com/web/link/DeviceReservation?forwardTo=nrsRegisteredCustomer
Click Sign Up and enter your email address. ( It may tell you to also input all your info again.)
Under Phone Information, choose the device you want to reserve, and click Continue. Only devices available for reservation will appear.
Fill out the form under Personal Details and click Continue.
Fill out the Payment Details for the refundable $40 reservation fee and click Continue.
Select a store for device pick-up and click Continue.
Review the reservation details and click I AGREE to accept the Terms and Conditions.
Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.


Online Statuses
Open - Phone has been reserved
In Progress - Phone is in inventory and the order is being processed
Shipped - Phone is on its way to the chosen store
Cancelled - Reservation has been cancelled


Keeping you up posted along the way
You’ll receive the following confirmations:
An email after completing the reservation
Weekly status emails confirming you number in line on the waiting list
An email when the device has been shipped to the store. (Includes a delivery tracking number)
Phone call from a store representative when the device is ready for pick-up


Good things to know
Phone can only be reserved, not purchased ( The purchase of the device will be done in store)
You can change the pick-up location when the online order status is open. If the order status is in progress or shipped, the location cannot be changed
Shipments typically take up 4 days, and your device is held in store for 3 days ( The delivery can be next day in most cases)
If you don’t pick up your phone within 3 days, the reservation will be cancelled and be sold to a walk in customer. You can make alternate arrangements with the store manager if need be.
Only the account holder or an authorized level 1 user (someone authorized to make changes on the account) can pick up the phone. Photo ID is required when picking up the phone.
If a reservation was made to a location that is now closed, We’ll send the device to the closest Rogers store or authorized dealer in the area. The new store will contact you when the device arrives and is ready for pick up.


Reservation Fee
“What about this $40 reservation fee? Will it be returned to me?” You betcha. You’ll get a credit of $40 (+ taxes) for the reservation fee on your account if you reserved as an existing customer or to the original credit card if you reserved to activate a new line. Your reservation fee will be credited when:
Your phone ships from our warehouse or
You cancel your reservation online.
Before you go to the store to pick up your new phone, why not get a quote for your old phone and trade it in for a credit!


Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.
.For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.


They also started a pre ordering system done online being charged on your CC ( Credit card) imminently and having the device shipped to your home instead. 4 years ago with the iPhone 7 / 7 Plus and last year with the 8 &8+ with the X the ones that picked this way got it the day of launch or day after launch but only a few did. Not everyone. This way is a good way but sadly u do not see any status updates like u do with the reservation system and only get a confirmation email and a shipment email. ( some did not get any email until the unit got shipped with QMS or UPS). Please do remember. Using the SHIP TO HOME option does NOT give u any insight of updates or status. You will only get notified when it ships out.

i now its alot to read at the moment but i am trying to cover all the bases for everyone so everyone knows how the reservation works and what they need to know! as always do not be afraid to ask any question you have as I or any other member will answer it for you. I will do my best and answer all questions 😀

429 REPLIES 429

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

gq_stylz_s123
I'm Here A Lot
Mine just changed to "in progress". I was position 10 for an iPhone 11 pro max 64gb space grey.

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

iNathan18
I Plan to Stick Around

Mine is still Open. iPhone 11 Pro Max 256GB Gold. Position 69 haha. I was at 72 when I ordered, some must have cancelled.

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

Gahho
I Plan to Stick Around

Did you guys get email confirmation of the change? Or should I be constantly checking?

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

JonathanCo
I Plan to Stick Around

@Gahho,

I did not receive an email confirming the change. I used F5 Smiley LOL

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

gageev
I Plan to Stick Around
It says in progress for me! I was #5 position for pro max midnight green

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

ziglaub
I Plan to Stick Around

IN PROGRESS! 

 

YAY!

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

aaa11
I'm Here A Lot

My order just changed to In Progress.

 

I was in position 25 for an iPhone Pro Max grey, I chose to have it delivered to store.

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

Gahho
I Plan to Stick Around

Looks like the 512GB versions have no love Smiley Sad

 

Edit-

 

One phone "In Progress"!

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

Amruta09
I Plan to Stick Around

@aaa11 

How much storage? 256?

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

Amruta09
I Plan to Stick Around

Not sure if this has been covered before but the reservation number that we get, does that number changes based on the store that we selected for getting the phone shipped at?

If my number is #33, does that mean I am 33rd at that store? Because that's what a Rogers' agent told me on the chat. 😐

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

PhiliPhone
I Plan to Stick Around

It's hilarious how Rogers customer service agents have no clue what they're doing/saying lol. #33 means you are 33rd on the list for the phone that you chose. The store that you chose does not affect your number. What affected your number was the time at which you reserved your device.

 

Example: Let's say that you selected the iPhone Pro 11 Max 256GB Gold. Being #33 means that you are the 33rd in Canada as a whole, on the Rogers reservation system, for that specific model (iPhone Pro 11 Max 256GB Gold). Therefore, you're probably #1 for your store lol.

 

You should receive your device on launch day if you selected a Rogers store. I've had higher numbers in the past few years and always received my device on launch day. Trust me, you're safe.

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

kameleon
I Plan to Stick Around
Do people who ordered for home delivery get them launch day?

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

bsnider001
I Plan to Stick Around

@kameleon wrote:
Do people who ordered for home delivery get them launch day?

I’d also like to know... I was hoping to get mine either early (Thursday) or late (like next week). I also want to order cases, lol.

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

Amruta09
I Plan to Stick Around

@PhiliPhone

 

LOL Thank God! Because the agent said it is store specific, so I asked him can I try to change the store and see if I can get an earlier number elsewhere and he ALSO said I can try but if I don't find a store with smaller queue and try to re-select the one I have, then my number in queue will reset!

 

I still see my reservation status as OPEN but I hope you are right and I get my phone on launch day.

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

PhiliPhone
I Plan to Stick Around

@Amruta09 wrote:

@PhiliPhone

 

LOL Thank God! Because the agent said it is store specific, so I asked him can I try to change the store and see if I can get an earlier number elsewhere and he ALSO said I can try but if I don't find a store with smaller queue and try to re-select the one I have, then my number in queue will reset!

 

I still see my reservation status as OPEN but I hope you are right and I get my phone on launch day.



Are you serious? Everything he said is wrong lmao. I'm baffled, really. This is a new low for a Rogers employee. And to think I've applied for the same position in the past and never got a call back, yet that guy did. Shocking lol.

 

Moral of the story, never believe customer service agents at Rogers lol. Come validate your info here, always.

 

And yes, your reservation may still be "OPEN" but I wouldn't sweat it, as my status changed to "IN PROGRESS" last year on the night before the launch lol. Still got it on launch day.

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

PhiliPhone
I Plan to Stick Around

@bsnider001 wrote:

@kameleon wrote:
Do people who ordered for home delivery get them launch day?

I’d also like to know... I was hoping to get mine either early (Thursday) or late (like next week). I also want to order cases, lol.



It depends, there's really no way to know.

 

If you ordered when the system opened (slightly before 8 am, I believe), then you'll probably get it on launch day. But again, this isn't a sure thing... As mentioned before, there's no way to track the progress of your order before it ships out. Once it ships out, you will receive an email, but as I have never chosen that option in the past, I don't know when you will receive that email. However, I doubt that you would receive it earlier than two days before launch as the iPhone is most likely sitting in a warehouse close to where you live, therefore it won't need a long time to travel from the warehouse to your place.

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

Amruta09
I Plan to Stick Around
@PhiliPhone
Hahaha.. thank god I found this forum! Thank you for your help!! This is my first time pre-ordering an iPhone.. I am very excited.!

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

kameleon
I Plan to Stick Around
Good to know, I’m happy I found this forum.. was beating my head off the wall thinking my preorder was messed up

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

bahmed
I Plan to Stick Around
Just received sms and email that 2x iPhone Pro Max 256GB Silver are shipped! I was no 2 and 5.

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

stanislavspon
I Plan to Stick Around

IN PROGRESS!
POSITION #3

Apple iPhone 11 Pro Max 256GB Space Grey
i11PM 256 Grey

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

Daveftw
I Plan to Stick Around

Ordered ship to home.

 

It's now rolling into wednesday. Not a single email, or notification of anything. Am I gonna be hooped here? I don't want to roll into october waiting for this. I'm not a huge content creator, I had no chance to get it early like the big names so kind of depending on it arriving this week for my planned videos.

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