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Apple iPhone 11 / 11 Pro Questions / Reservation

Meowmix
I'm a Trusted Advisor

Hey Everyone!

Welcome back to my annual Apple iPhone Reservation thread! Once again its the time of the year that Apple will announce their new iPhone line up. Once they do, Rogers will Open up their reservations for the phones!

How you will reserve if you’re an existing customer:
Log in to My Account on Rogers.com
Under Account choose Wireless.
Go to Manage My Device at the bottom of the page.
Click Upgrade My Device.
Choose The new Apple iPhone ( which ever model you want) as a “ Pre order”
Pick either Ship To Home or Ship To store (Device Reservation)
Choose a phone from the Phone Model drop-down.
Only phones that can be reserved will appear.


7. Review the account information next to your selection.
The email address must be auto-populated in the right section of the reservation form. Otherwise, you can’t reserve a device.
If the email is not auto-populated, first add the email address in the appropriate field of your My Account profile. Then, log out and log back in.
8. Select a store to pick up your phone.
9. Review the reservation details and click I AGREE to accept the Terms and Conditions.
10. Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.


How to reserve if you’re a new customer
Go to https://www.rogers.com/web/link/DeviceReservation?forwardTo=nrsRegisteredCustomer
Click Sign Up and enter your email address. ( It may tell you to also input all your info again.)
Under Phone Information, choose the device you want to reserve, and click Continue. Only devices available for reservation will appear.
Fill out the form under Personal Details and click Continue.
Fill out the Payment Details for the refundable $40 reservation fee and click Continue.
Select a store for device pick-up and click Continue.
Review the reservation details and click I AGREE to accept the Terms and Conditions.
Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.


Online Statuses
Open - Phone has been reserved
In Progress - Phone is in inventory and the order is being processed
Shipped - Phone is on its way to the chosen store
Cancelled - Reservation has been cancelled


Keeping you up posted along the way
You’ll receive the following confirmations:
An email after completing the reservation
Weekly status emails confirming you number in line on the waiting list
An email when the device has been shipped to the store. (Includes a delivery tracking number)
Phone call from a store representative when the device is ready for pick-up


Good things to know
Phone can only be reserved, not purchased ( The purchase of the device will be done in store)
You can change the pick-up location when the online order status is open. If the order status is in progress or shipped, the location cannot be changed
Shipments typically take up 4 days, and your device is held in store for 3 days ( The delivery can be next day in most cases)
If you don’t pick up your phone within 3 days, the reservation will be cancelled and be sold to a walk in customer. You can make alternate arrangements with the store manager if need be.
Only the account holder or an authorized level 1 user (someone authorized to make changes on the account) can pick up the phone. Photo ID is required when picking up the phone.
If a reservation was made to a location that is now closed, We’ll send the device to the closest Rogers store or authorized dealer in the area. The new store will contact you when the device arrives and is ready for pick up.


Reservation Fee
“What about this $40 reservation fee? Will it be returned to me?” You betcha. You’ll get a credit of $40 (+ taxes) for the reservation fee on your account if you reserved as an existing customer or to the original credit card if you reserved to activate a new line. Your reservation fee will be credited when:
Your phone ships from our warehouse or
You cancel your reservation online.
Before you go to the store to pick up your new phone, why not get a quote for your old phone and trade it in for a credit!


Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.
.For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.


They also started a pre ordering system done online being charged on your CC ( Credit card) imminently and having the device shipped to your home instead. 4 years ago with the iPhone 7 / 7 Plus and last year with the 8 &8+ with the X the ones that picked this way got it the day of launch or day after launch but only a few did. Not everyone. This way is a good way but sadly u do not see any status updates like u do with the reservation system and only get a confirmation email and a shipment email. ( some did not get any email until the unit got shipped with QMS or UPS). Please do remember. Using the SHIP TO HOME option does NOT give u any insight of updates or status. You will only get notified when it ships out.

i now its alot to read at the moment but i am trying to cover all the bases for everyone so everyone knows how the reservation works and what they need to know! as always do not be afraid to ask any question you have as I or any other member will answer it for you. I will do my best and answer all questions 😀

429 REPLIES 429

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

nasa25
I'm a Trusted Contributor

Thanks @JonathanCo 

 

I've reached out to my rogers contact as well.  Hopefully they have some good news for me.

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

Kunaal23
I Plan to Stick Around

Really? How would that work? Does that mean the online preorders being shipped to home are coming straight from Apple? I think that would make the most sense considering it's supposed to be unlocked phones. Though I'm sure they need to repackage each one with a new sim card just in case... 

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

Amruta09
I Plan to Stick Around
Hello everyone,
I pre ordered iPhone 11 pro Max 64GB midnight green and set it to be sent to Rogers store near me and my position is #33.

This is my first time pre ordering and was wondering would I get the phone on launch day?
When do they usually ship? How long does it generally take to reach the stores?
Just trying to set my expectations straight! I am so excited!

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

JonathanCo
I Plan to Stick Around

Hi @Amruta09,

 

Last year, Saupaui was in the same position of you (#33) and he said his status changed to "In progress" the thuesday before the lauch. You will see tomorrow or wednesday if you have some luck to receive it this Friday. Smiley Happy

 

« saupaui 

‎09-18-2018 12:47 AM

Re: Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

My status for the Gold Xs Max 256 Gb just changed to "In Progress" from "Open". I was originally #33 in the queue when I reserved but it went down to 29 earlier today. »

 

https://communityforums.rogers.com/t5/Apple/Apple-iPhone-Xs-Xr-amp-Xs-Max-Questions-Reservation-numb...

 

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

Amruta09
I Plan to Stick Around
Oh wow.. thank you for your help! I can't contain my excitement. Fingers crossed for tomorrow! Thanks again.

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

bsnider001
I Plan to Stick Around

I reserved an iPhone 11 Pro Max 64 GB in the Midnight Green colour as an additional line and got it sent to me directly (as opposed to a Rogers Store). I also reserved an iPhone 11 64 GB in purple the same day and also sent that to myself directly.

 

I'm actually hoping to not get mine on Friday (launch day), believe it or not. If only it could come early (i.e. Thursday)... LOL.

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

stanislavspon
I Plan to Stick Around
Yeah I am in position 3 for iPhone 11 pro max 256mb here. Hopefully we will receive soon. I've never been so close to number 1 position before lol 🙂 I Ordered 15 minutes before official 8 am pre order 😉

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

gageev
I Plan to Stick Around
I read on reddit there may be a shortage of midnight green due to massive pre orders. I’m #5 for mine and I’d be pretty bummed out if I don’t get it Friday lol. Just want to fast forward through the week and get my hands on that device !

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

Daveftw
I Plan to Stick Around

Sunday - Preordered green. Shipping to my house. 

 

Nothing in my emails other than my plan changing. Worried that I won't be a part of the hype wave this coming weekend. Where do I actually find out when I am going to get my phone? Rogers chat support didn't have any answers for me other than "sit patient and wait in front of the front door for the mailman"

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

Amruta09
I Plan to Stick Around
Anyone had any changes in their reservation status?

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

Meowmix
I'm a Trusted Advisor
Hello @Amruta09

Most changes will happen today or tomorrow.

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

Meowmix
I'm a Trusted Advisor
Hello @Daveftw

If you read my first post on page one, you would see that I said any ship to joke orders do not get any tracking like the reservation to store orders. You will only get a email that it's been shipped out.

You can also check ur account under device and see if the IMEI / model has changed over.

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

Amruta09
I Plan to Stick Around
Hey @Meowmix

Thank you for your reply. I understand today and tomorrow most changes would happen. Based on last year's, some people have had changes to their status by now. Just want to check if anyone has had that already. 🙂

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

lxhunter
I Plan to Stick Around

Last night status for 11 128GB Black changed to In Progress

Was position 1

 

11 Pro 256 Green still showing Open

Position 1

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

marinerbc
I Plan to Stick Around

No update thus far

 

   

Apple iPhone 11 Pro 512 GB Space Grey
i 11 P 512 Grey
Position :      1
Status:      OPEN

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

writergal
I Plan to Stick Around

My husband's Pro Max 256 Green is open (in the 90s somewhere).  Mine, a 512, same size, same colour, is in progress (changed last night).  I was in the top 25 when I ordered JUST AFTER 8 AM. 

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

bahmed
I Plan to Stick Around
Status changed to In-Progress around 1am for both IPhone 11 Pro Max 256GB Silver. I was at position 2 and 5 😀 consumer account.

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

Gahho
I Plan to Stick Around

Both of mine are still open:

 

Apple iPhone 11 Pro Max 512GB Gold
i11PM 512 Gold
Position :      1
Status:      OPEN

 

Apple iPhone 11 Pro Max 512GB Space Grey
i11PM 512 Grey
Position :      2
Status:      OPEN

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

lmsmith
I Plan to Stick Around
My silver 256 Pro (#8 in line) changed to in progress and my silver 64 Pro ( #6 in line) has not changed.

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

JonathanCo
I Plan to Stick Around

Mine is still open.

 

Apple iPhone 11 Pro 256GB Midnight Green
i11P 256 Green
Place  :      4
État :      OUVERT

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

Kunaal23
I Plan to Stick Around

No update for my iPhone 11 Pro Max Green 256 ordered at 8:03 AM EST last week - ship to home. I do wonder if ship to home has to go to Rogers HQ first. Since review units are in, maybe Apple mass ships to Rogers distribution centres and they ship out from there. If there's a ship centre in Toronto/Mississauga/Concord/Scarborough, I'm assuming I won't get any notification until Thursday, if I do receive it on Friday. I know there is some detail in the OP but does anyone living in Toronto who got their devices last year on day 1, when they received tracking? Do they ship CP?

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