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Apple iPhone 11 / 11 Pro Questions / Reservation

Meowmix
I'm a Trusted Advisor

Hey Everyone!

Welcome back to my annual Apple iPhone Reservation thread! Once again its the time of the year that Apple will announce their new iPhone line up. Once they do, Rogers will Open up their reservations for the phones!

How you will reserve if you’re an existing customer:
Log in to My Account on Rogers.com
Under Account choose Wireless.
Go to Manage My Device at the bottom of the page.
Click Upgrade My Device.
Choose The new Apple iPhone ( which ever model you want) as a “ Pre order”
Pick either Ship To Home or Ship To store (Device Reservation)
Choose a phone from the Phone Model drop-down.
Only phones that can be reserved will appear.


7. Review the account information next to your selection.
The email address must be auto-populated in the right section of the reservation form. Otherwise, you can’t reserve a device.
If the email is not auto-populated, first add the email address in the appropriate field of your My Account profile. Then, log out and log back in.
8. Select a store to pick up your phone.
9. Review the reservation details and click I AGREE to accept the Terms and Conditions.
10. Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.


How to reserve if you’re a new customer
Go to https://www.rogers.com/web/link/DeviceReservation?forwardTo=nrsRegisteredCustomer
Click Sign Up and enter your email address. ( It may tell you to also input all your info again.)
Under Phone Information, choose the device you want to reserve, and click Continue. Only devices available for reservation will appear.
Fill out the form under Personal Details and click Continue.
Fill out the Payment Details for the refundable $40 reservation fee and click Continue.
Select a store for device pick-up and click Continue.
Review the reservation details and click I AGREE to accept the Terms and Conditions.
Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.


Online Statuses
Open - Phone has been reserved
In Progress - Phone is in inventory and the order is being processed
Shipped - Phone is on its way to the chosen store
Cancelled - Reservation has been cancelled


Keeping you up posted along the way
You’ll receive the following confirmations:
An email after completing the reservation
Weekly status emails confirming you number in line on the waiting list
An email when the device has been shipped to the store. (Includes a delivery tracking number)
Phone call from a store representative when the device is ready for pick-up


Good things to know
Phone can only be reserved, not purchased ( The purchase of the device will be done in store)
You can change the pick-up location when the online order status is open. If the order status is in progress or shipped, the location cannot be changed
Shipments typically take up 4 days, and your device is held in store for 3 days ( The delivery can be next day in most cases)
If you don’t pick up your phone within 3 days, the reservation will be cancelled and be sold to a walk in customer. You can make alternate arrangements with the store manager if need be.
Only the account holder or an authorized level 1 user (someone authorized to make changes on the account) can pick up the phone. Photo ID is required when picking up the phone.
If a reservation was made to a location that is now closed, We’ll send the device to the closest Rogers store or authorized dealer in the area. The new store will contact you when the device arrives and is ready for pick up.


Reservation Fee
“What about this $40 reservation fee? Will it be returned to me?” You betcha. You’ll get a credit of $40 (+ taxes) for the reservation fee on your account if you reserved as an existing customer or to the original credit card if you reserved to activate a new line. Your reservation fee will be credited when:
Your phone ships from our warehouse or
You cancel your reservation online.
Before you go to the store to pick up your new phone, why not get a quote for your old phone and trade it in for a credit!


Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.
.For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.


They also started a pre ordering system done online being charged on your CC ( Credit card) imminently and having the device shipped to your home instead. 4 years ago with the iPhone 7 / 7 Plus and last year with the 8 &8+ with the X the ones that picked this way got it the day of launch or day after launch but only a few did. Not everyone. This way is a good way but sadly u do not see any status updates like u do with the reservation system and only get a confirmation email and a shipment email. ( some did not get any email until the unit got shipped with QMS or UPS). Please do remember. Using the SHIP TO HOME option does NOT give u any insight of updates or status. You will only get notified when it ships out.

i now its alot to read at the moment but i am trying to cover all the bases for everyone so everyone knows how the reservation works and what they need to know! as always do not be afraid to ask any question you have as I or any other member will answer it for you. I will do my best and answer all questions 😀

429 REPLIES 429

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

Viande
I Plan to Stick Around

It's not a stupid question. I've been asking myself the same and even Rogers employees can't clearly answer, imagine. It's crazy how proper employee training/communication is lacking and causes confusion every time new plans/phones get released.

 

Personally, I'm starting to lean toward buying it from Apple at full price and then eventually move to the carrier that offers the best BYOP plan. To get the best value, perhaps the way to go is with a S10 promotion and then resell it.

 

Pricing will be revealed tomorrow. Hopefully not too late to get your new toy on launch day with the plan you wish.

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

Viande
I Plan to Stick Around

It's funny... it seems like only the legacy Device Reservation page allows you to select the line# you want associated to the reservation. Thus, only the legacy page would allow you to pre-order one device per line, instead of one per whole account.

 

Am I missing something? It was the same last year; had to use the legacy Device Reservation page to pre-order 2 x iPhone XS. heh

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

Meowmix
I'm a Trusted Advisor
Hello @justin24 @Viande

Doing a reservation to store does NOT affect you're contact. All you are doing is reserving a phone in you're name. You can either take it or leave it once it's at the store. Its that simple :).

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

ziglaub
I Plan to Stick Around

Good morning all!

 

Woke up nice and early just in case, hopefully it will be open earlier as usual!

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

gageev
I Plan to Stick Around
Good morning folks! It’s that time of year again.

I have a corporate plan (bank) with Rogers. If I’m considering doing the edge financing, is there any location specific. If I want to make it a regular upgrade does that change anything in terms of the store I should ship the phone to?

Hope everyone gets the model they want on launch!

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

serge_bmw
I Plan to Stick Around

It's LIVE !!!

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

ziglaub
I Plan to Stick Around

position #5!

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

gageev
I Plan to Stick Around
Strange , mine says position # 5 too lol. Wooo great way to start the weekend

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

ziglaub
I Plan to Stick Around
cool lol, which model you got?

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

gageev
I Plan to Stick Around
Haha oh yea the model type. I went with the midnight green pro max

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

JonathanCo
I Plan to Stick Around
NOW

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

ziglaub
I Plan to Stick Around
sweet, i got the pro max 64 grey

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

JonathanCo
I Plan to Stick Around

I'm a position 4

iPhone 11 Pro Midnight Green

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

gageev
I Plan to Stick Around
Looks like you and I are well ahead of the pack my friend. You got the confirmation email right ?

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

gageev
I Plan to Stick Around
What storage ?

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

Gahho
I Plan to Stick Around

Congrats everyone! I got in too :).

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

stanislavspon
I Plan to Stick Around

Hahaha I got Apple iPhone 11 Pro Max 256GB Space Grey - POSITION 6 😉

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

JonathanCo
I Plan to Stick Around
Yea. I got my email confirmation!

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

Viande
I Plan to Stick Around

Got it #4 for a 11 Pro 64GB Space Grey and #1 for 11 64GB White (wife can't justify the extra 400$ 🙂

 

Quick question for you guys:

I'm on a Share Everything plan with corporate rebate (20% on primary line, 10% on secondary). I'm aware that the official word is to migrate to Infinite to have a subsidy. I don't care about any upfront payment, I just want the lowest total cost of ownership with plan after 1 year and I don't need more than the current shared 7GB across both lines.

 

Anyone in the same situation as me? What route are you taking?

Thanks

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

abrarhaq
I Plan to Stick Around

Following … in same boat.

 

I have a 30% discount on my primary line through rogers.com/preferred and wondering if i am able to keep my discount after upgrading to an edge plan. 

 

Also, position 16 on iPhone 11 Pro Max 64G Space Gray

 

@Meowmix, do you know by chance? 

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

Viande
I Plan to Stick Around
I was able to "Upgrade" via MyRogers, Keep Existing plan and get another 520$ subsidy. Hopefully no bad surprises...