Apple Watch Series 4 Pre Order/Reservation

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I've Been Here Awhile
Posts: 2

Re: Apple Watch Series 4 Pre Order/Reservation

I preordered this weeks ago and just received an email friday saying it shipped... i haven't received it yet, does anyone know roughly when i should get my watch ? i also have no way of tracking my order which is weird? has anyone found a way how ?

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I'm a Trusted Advisor
Posts: 32,019

Re: Apple Watch Series 4 Pre Order/Reservation

Hello @kalioderkirk

I would suggest contacting the store you have it shipped to and speak to the store manager. They should have gotten it in just most likely busy to call out.

Unfortunately they don't give out tracking numbers anymore for ship to store orders. They did a long time ago but they stopped 2-3yrs ago.

You can go on the UPS website and search under reference. Use your name or cellphone number and see if anything pops up. Keep in mind it may not find anything and they may be using another carrier to ship it to the store. Most of the times they use UPS.
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Resident Expert
Resident Expert
Posts: 801

Re: Apple Watch Series 4 Pre Order/Reservation

It’s funny how some stores say they’re too busy to call customers to come and get their stuff.

That’s HIGHLY suspect.


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I'm a Trusted Advisor
Posts: 32,019

Re: Apple Watch Series 4 Pre Order/Reservation

Hello @nasa25

I have worked at a retail store and tell you that it's not the first things on our minds to tell you the truth. Most of the times the UPS / Canada post rep scans them in and drops them off at the back. Sometimes the managers will scan them as well or let them until the next day. It all depends on short staffed, how busy the store is and such.

I do agree with that they should be checking them once they come in but again it happens to most places. ( Even when I worked at Best Buy)..
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Resident Expert
Resident Expert
Posts: 801

Re: Apple Watch Series 4 Pre Order/Reservation

@Meowmix

Yup if Rogers doesn’t want to give the tracking details out anymore to avoid the store being inundated with customers looking for their devices, the least they should do is ensure that customers are called same day that the devices arrive in store.

They know that customers that order the latest iPhones and Apple watches want them as soon as possible. They probably just don’t care.


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I'm a Trusted Advisor
Posts: 32,019

Re: Apple Watch Series 4 Pre Order/Reservation

Hello @nasa25

They do this with all reservations. Not just he iPhone or Watch.

As I have been saying for years and you know this. I agree with you everything you said as i have been saying it for years. Unfortunately they can't force the reps to do anything. It's up to the store location manager to deal with the reps they hire and train. Head office can send hundreds of emails out to remind them but most reps don't remember or forget or just don't do it. It's the reps help and not head office. I know this as I worked for a company which fired reps because of this. ( Our location always has issues like this with reps not calling customers when their items arrived or set aside and no this was not Rogers).
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Resident Expert
Resident Expert
Posts: 801

Re: Apple Watch Series 4 Pre Order/Reservation

yup I agree. Nothing anyone can do about it. To be brutally honest, many in retail roles don’t care that much because they’re not compensated enough to care. Although there are some great employees that go above and beyond. Guess it’s like that with any job.

I always get ship to home now. No way I’m stepping foot inside a Rogers store if I don’t have to.


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I Plan to Stick Around
Posts: 39

Re: Apple Watch Series 4 Pre Order/Reservation

Hey guys some good news at the end of a long day, I got bumped from 313 to 67. Hope this is not a technical glitch and these watches get dispatched soon.

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I Plan to Stick Around
Posts: 19

Re: Apple Watch Series 4 Pre Order/Reservation

which watch did you pre-ordered?
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I Plan to Stick Around
Posts: 19

Re: Apple Watch Series 4 Pre Order/Reservation

Just got bumped from 318 to 73..... most likely Ill get the watch by October 12-20